Customer Service Associate (HELE Piilani | Part-Time)

📌 Core Information

🔹 Job Title: Customer Service Associate (HELE Piilani | Part-Time)

🔹 Company: Par Pacific

🔹 Location: Hawaii, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a convenience store environment.
• Handling transactions using the POS system with accuracy.
• Maintaining store cleanliness and adhering to safety procedures.
• Assisting with inventory management and stocking merchandise.

ASSUMPTION: The role involves significant customer interaction, focusing on both service delivery and operational tasks, creating a dynamic work environment. This assumption is based on the dual responsibilities outlined that include both customer-facing and store management tasks.

📋 Key Responsibilities

✅ Consistently provide prompt and courteous customer service; may assist customers at the gas pump.

✅ Accurately ring up all sales on the POS system and comply with cash handling procedures.

✅ Responsible for handling all cash and other forms of tender, including coupons.

✅ Comply with company policies and store procedures, including all safety and environmental protocols.

✅ Receive, stock, and organize merchandise effectively.

✅ Assist in maintaining proper inventory levels and conducting shift audits.

✅ Participate in all safety programs and attend mandatory job-related meetings/training as needed.

✅ Perform cleaning duties and maintain site cleanliness both inside and out.

✅ Work cohesively with team members and contribute to a positive work environment.

✅ Perform all duties with minimal supervision and be flexible with work hours.

ASSUMPTION: The responsibilities imply a self-driven individual able to handle multiple tasks independently within a retail setting. This is inferred from the emphasis on performing duties with minimal supervision.

🎯 Required Qualifications

Education: High School Diploma or GED preferred

Experience: Experience in retail sales and handling cash preferred

Required Skills:

• Effective customer service and communication skills
• Basic math competency for accurate transaction management
• Proficiency in using the POS system and handling inventory

Preferred Skills:

• Prior experience in a similar retail environment
• Capability to work flexible hours and shifts

ASSUMPTION: The focus on customer service suggests an outgoing personality is beneficial. The preference for prior retail experience implies that understanding retail dynamics is advantageous.

💰 Compensation & Benefits

Salary Range: $18.50-$22.50 Hourly, plus $3.00 shift differential eligibility

Benefits:

• Employee Assistance Program for part-time employees
• Eligibility to enroll in company 401k plan
• Ability to purchase company stock at discounted prices
• 29 hours vacation starting after 1-year anniversary, with bi-weekly accrual thereafter

Working Hours: 20 hours per week, with flexibility required

ASSUMPTION: The compensation package is competitive for part-time retail roles, and the benefits suggest a supportive work environment for employees to grow and feel secure.

📌 Applicant Insights

🔍 Company Context

Industry: Oil and Gas

Company Size: 1,001-5,000 employees - Mid-sized, offering diverse opportunities for career advancement within the company.

Founded: Not Specified

Company Description:

• Par Pacific owns and operates a significant energy network in Hawaii.
• Focus on both renewable and conventional fuels in the Western US.
• Publicly traded, providing financial stability and growth potential.

Company Specialties:

• Refining and logistics in energy sector
• Retail operations under HELE and nomnom brands
• Focus on renewable fuels alongside traditional energy sources

Company Website: https://www.parpacific.com

ASSUMPTION: The company’s expansion into renewable energy suggests potential future growth and diversification, signaling stability and adaptability in a changing market.

📊 Role Analysis

Career Level: Entry-level position, suitable for those beginning their career in customer service or retail.

Reporting Structure: Likely reports to Store Manager or Assistant Store Manager.

Work Arrangement: On-site, requiring physical presence at the HELE store location.

Growth Opportunities:

• Potential promotion to Senior Customer Service Associate
• Advancement to Assistant Store Manager or Store Manager
• Opportunities in retail operations, marketing, or logistics within Par Pacific

ASSUMPTION: Career progression seems structured and aligned with company growth, particularly in retail and logistics operations.

🌍 Location & Work Environment

Office Type: Retail environment

Office Location(s): 356 Huku Li'i Pl, Kihei, HI 96753

Geographic Context:

• Located in a bustling area of Hawaii, likely high foot traffic from locals and tourists.
• The environment is community-oriented, reflecting the company’s 'ohana' culture.
• Access to public transportation may vary, personal transportation might be beneficial.

Work Schedule: Flexible shifts, including weekends and holidays, to meet retail demands.

ASSUMPTION: The on-site nature may suit those living locally or those willing to commute, with flexibility in shifts offering work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening with HR or hiring manager
• In-person or virtual interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to handle cash transactions accurately
• Fit with company culture and teamwork capabilities

Application Tips:

• Highlight any customer service or cash handling experience in your resume.
• Be prepared to discuss examples of teamwork and problem-solving skills in interviews.
• Research the company’s retail operations and values to align during interview discussions.

ATS Keywords: Customer Service, Cash Handling, Teamwork, Retail Sales, POS Operations

ASSUMPTION: Applications are screened for customer service competency and cultural fit, with emphasis on local experience given the on-site nature of the work.

🛠️ Tools & Technologies

• POS System
• Inventory Management Software
• Basic Office Suite for reporting and communication

ASSUMPTION: Familiarity with retail technology is assumed beneficial, ensuring smooth operations and efficiency in task management.

👔 Cultural Fit Considerations

Company Values:

• Community-centered with an emphasis on 'ohana'
• Focus on safety and environmental responsibility
• Encourages employee input and innovation

Work Style:

• Collaborative and team-oriented
• Emphasis on self-motivation and independent task management
• Flexibility and adaptability to various roles and schedules

Self-Assessment Questions:

• Am I comfortable working in a dynamic retail environment?
• Do I have the flexibility to work various shifts, including nights and weekends?
• Can I manage multiple tasks efficiently with minimal supervision?

ASSUMPTION: Emphasizing 'ohana' suggests a preference for employees who value community and teamwork, as well as those adaptable to a flexible schedule.

⚠️ Potential Challenges

• Physical demands such as standing for long shifts
• Handling peak customer volumes during tourist seasons
• Ensuring compliance with safety and environmental protocols
• Managing diverse tasks from customer service to inventory control

ASSUMPTION: The variety in responsibilities suggests a need for multitasking abilities and physical stamina.

📈 Similar Roles Comparison

• Local retail benchmarks in Hawaii typically offer similar responsibilities with slight variations in benefits.
• Shift differentials are competitive compared to similar roles in the region.
• Career progression from entry-level to managerial roles mirrors industry standards.

ASSUMPTION: The role's competitive salary and growth opportunities align with regional retail industry standards.

📝 Sample Projects

• Leading a promotional campaign within the store to boost sales.
• Developing a customer feedback initiative to enhance service delivery.
• Implementing a new inventory management system or strategy.

ASSUMPTION: Sample projects are assumed based on common retail initiatives aimed at improving sales and service. Opportunities for such projects may arise as one gains experience.

❓ Key Questions to Ask During Interview

• How does the company support career progression for entry-level roles?
• What are the typical challenges faced by customer service associates here?
• Can you describe the team dynamics and company culture?
• How are shift preferences and schedules managed?
• What safety measures are in place for staff, especially during busy times?

ASSUMPTION: These questions are designed to help the applicant understand the company culture and expectations better, ensuring a good fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant experience, especially in customer service roles.
• Research Par Pacific and understand its place within the energy sector.
• Plan for the interview process, considering the typical questions and structure provided.
• Ensure availability for flexible shifts during the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.