🔹 Job Title: Customer Service Associate II-Consumer
🔹 Company: FIS
🔹 Location: India
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role involves a combination of customer interaction and technical support tasks given the mention of troubleshooting and escalation.
✅ Provides customer support by phone, email, or instant message
✅ Serves as primary contact for inbound customer issues
✅ Escalates technical issues to the appropriate department
✅ Processes a high volume of consumer inquiries
✅ Troubleshoots and resolves customer problems
✅ Follows up on escalated issues
✅ Ensures accurate entry of customer information
✅ Mentors less experienced associates
✅ Performs other related duties as needed
ASSUMPTION: Responsibilities include mentoring due to the mention of guidance provided to less experienced associates.
Education: High school diploma or GED
Experience: Two or more years in a call center or customer service role, preferably in financial services
Required Skills:
Preferred Skills:
ASSUMPTION: Financial services experience is preferred as it suggests a depth of required knowledge about FIS's industry.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: Standard benefits are assumed given typical offerings for similar roles in IT services.
Industry: IT Services and IT Consulting
Company Size: 10,001+ employees, indicating a large, potentially resource-rich environment
Founded: Not Specified
Company Description:
Company Specialties:
Company Website: http://www.fis.com
ASSUMPTION: The company's focus is in the fintech sector as indicated by product-related troubleshooting and supporting financial services.
Career Level: Mid-level position requiring moderate skills with high proficiency
Reporting Structure: Works under close to general supervision
Work Arrangement: On-site with potentially specific shift hours
Growth Opportunities:
ASSUMPTION: Growth opportunities may extend into specialized or supervisory roles within the customer service function.
Office Type: Large corporate facilities
Office Location(s): India
Geographic Context:
Work Schedule: Regular business hours typical of large corporations, with the potential for shifts
ASSUMPTION: Work environment is dynamic with collaboration between departments for problem resolution.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Technical Support, Troubleshooting, Communication Skills, Product Knowledge, Escalation Management
ASSUMPTION: The hiring process is streamlined towards identifying candidates with specific customer-facing and technical skills.
ASSUMPTION: Use of advanced CRM tools is critical given the need for tracking and documenting customer interactions.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A successful candidate will thrive in an environment prioritizing customer satisfaction and innovative problem-solving.
ASSUMPTION: The role involves significant multitasking and handling complex queries, demanding adaptability and resilience.
ASSUMPTION: The position may offer greater support resources as compared to smaller organizations but will require handling a high customer volume.
ASSUMPTION: Projects will focus on enhancing service quality and associate training given the nature of responsibilities.
ASSUMPTION: These questions are based on understanding of growth potential and impact within the role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.