Customer Service Associate II-Consumer

📌 Core Information

🔹 Job Title: Customer Service Associate II-Consumer

🔹 Company: FIS

🔹 Location: India

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Identification and correction of calculation errors
• Preparation and handling of physical documents
• Handling data entry tasks with precise accuracy
• Reconciliation of out of proof conditions

ASSUMPTION: The job involves a mix of manual and computer-based tasks, requiring attention to detail and proficiency in handling documents effectively.

📋 Key Responsibilities

✅ Identify and correct errors in financial calculations

✅ Prepare documents for delivery to the sorting department

✅ Perform online reject-repair using CRT and handle physical documents

✅ Physically repair rejected documents

✅ Prepare and dispatch client statements and adjustments as necessary

✅ Execute data entry tasks using various computer applications

ASSUMPTION: Responsibilities imply a need for strong organizational skills and the ability to manage multiple tasks efficiently.

🎯 Required Qualifications

Education: High school diploma or GED

Experience: Minimum of two years in data control/encoding, including at least one year as a Data Control Associate I

Required Skills:

• Proficiency in data entry and software applications
• Strong written and oral communication skills
• Capacity to handle physical tasks, such as lifting up to 30 pounds

Preferred Skills:

• Experience in a similar customer service environment
• Knowledge of financial procedures and reconciliation

ASSUMPTION: Candidates are expected to have foundational skills in handling office tasks and data entry, with potential growth into more complex roles.

💰 Compensation & Benefits

Salary Range: Not specified, typical industry context suggests entry to mid-level compensation

Benefits:

• Extended health care options
• Company-sponsored training programs
• Potential for performance-based bonuses

Working Hours: 40 hours per week, primarily during business hours

ASSUMPTION: Compensation and benefits are standard for similar roles in the industry, focusing on development and wellness initiatives.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting with a focus on financial technology solutions

Company Size: Over 10,001 employees, indicating a large and diverse organization

Company Description:

• Global leader in providing financial services technology
• Committed to innovation and client service excellence
• Extensive network and client reach worldwide

Company Specialties: Emphasis on IT solutions for financial services, though specifics not provided

Company Website: http://www.fis.com

ASSUMPTION: FIS is a well-established entity, allowing for potential career growth and mobility within various departments.

📊 Role Analysis

Career Level: Entry to mid-level position with opportunities for career progression

Reporting Structure: Likely reports to a department lead or manager, potential for mentoring junior staff

Work Arrangement: Fully on-site

Growth Opportunities:

• Skill advancement through on-the-job training
• Potential move into supervisory roles
• Exposure to international markets and clients

ASSUMPTION: The position is structured to provide learning opportunities and career movement for dedicated employees.

🌍 Location & Work Environment

Office Type: Traditional corporate office setting

Office Location(s): Specific location in India not specified

Geographic Context:

• Vibrant business community with opportunities for professional networking
• Ample public transport facilities
• Diverse cultural landscape offering a dynamic environment

Work Schedule: Regular office hours with potential for occasional overtime based on project needs

ASSUMPTION: The work environment is supportive and conducive for collaborative teamwork and independent tasks.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Participate in initial screening call
• Attend face-to-face interview

Key Assessment Areas:

• Technical skills and data entry proficiency
• Problem-solving capabilities
• Attention to detail and accuracy

Application Tips:

• Emphasize prior experience in similar roles
• Highlight accuracy and attention to detail in past work
• Prepare to discuss examples of problem-solving in customer service settings

ATS Keywords: Data Entry, Reconciliation, Document Handling, Customer Service

ASSUMPTION: The application process is competitive, favoring candidates who demonstrate detailed understanding and experience in similar roles.

🛠️ Tools & Technologies

• CRT for online reject-repair
• PC software packages for data entry tasks
• Document sorting and handling equipment

ASSUMPTION: Familiarity with basic office software and specialized equipment is essential.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation
• Customer-centric approach
• Continuous improvement

Work Style:

• Detail-oriented and precise
• Ability to work under supervision and independently
• Flexible and adaptable to change

Self-Assessment Questions:

• Am I comfortable working in a structured environment?
• Do I have the ability to handle detailed-oriented tasks accurately?
• Can I adapt to changes quickly and effectively?

ASSUMPTION: Ideal candidates are those who thrive in detail-oriented environments that demand accuracy and consistency.

⚠️ Potential Challenges

• Managing multiple tasks within tight deadlines
• Accurate handling of high-volume data entry
• Precision and attention to detail under consistent workload
• Interacting with diverse teams and clients

ASSUMPTION: Challenges are inherent to fast-paced roles requiring precision and multitasking abilities.

📈 Similar Roles Comparison

• Customer Service Associate roles typically require similar skills but may differ in specific technical requirements
• Other positions in data entry may involve less customer interaction
• Higher-level roles offer more opportunities for strategic input and team leadership

ASSUMPTION: Comparisons drawn highlight the distinct mix of technical and customer-facing duties in this role.

📝 Sample Projects

• Efficiency improvement initiatives in document handling
• Development of training materials for new software applications
• Implementation of quality control processes for data entry tasks

ASSUMPTION: Projects demonstrate opportunities for impact and input into process improvements.

❓ Key Questions to Ask During Interview

• What specific challenges are associated with this role?
• How does this position contribute to overall company goals?
• What training opportunities are available for employees in this role?
• How does the company evaluate performance success in this role?
• What is the typical career progression for this position?

ASSUMPTION: Asking these questions provides insights into company culture, role expectations, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the FIS Careers page
• Include a cover letter highlighting relevant experience
• Prepare a resume tailored to the listed key skills and experiences
• Ensure contact details are up to date for follow-up
• Be ready for a quick response, as detailed preparation may expedite the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.