🔹 Job Title: Customer Service Associate Medical Equipment and Supplies
🔹 Company: CAROLINA APOTHECARY
🔹 Location: Reidsville, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role is assumed to involve significant customer interaction and requires a proactive approach to understanding insurance policies and regulations relevant to medical equipment.
✅ Enter customer and referral data accurately
✅ Familiarize and comply with Medicare/Medicaid and private insurance rules
✅ Convert orders to invoices, ensuring accuracy
✅ Maintain sufficient inventory of medical supplies
✅ Demonstrate and instruct on the use of medical equipment
✅ Ensure professional interaction with customers and colleagues
✅ Operate standard office equipment efficiently
✅ Uphold company and HIPAA policies
✅ Address additional duties as required
ASSUMPTION: The role requires diligence in data handling and customer interaction, suggesting a need for strong interpersonal skills and attention to detail.
Education: High School Diploma or GED
Experience: Experience preferred: 1-2 years in a similar role
Required Skills:
Preferred Skills:
ASSUMPTION: Education and skills reflect an entry-level role; a background in customer service or sales may be advantageous.
Salary Range: Undisclosed
Benefits:
Working Hours: 40 hours per week, Day shift
ASSUMPTION: The compensation package likely aligns with industry standards for entry-level customer service roles, though specifics aren't detailed.
Industry: Pharmaceutical Manufacturing
Company Size: 51-200 employees, offering a close-knit community with support and collaborative opportunities
Founded: 1945
Company Description:
Company Specialties:
Company Website: https://www.carolinaapothecary.com
ASSUMPTION: The company’s long-standing presence suggests stability and a commitment to community service.
Career Level: Entry-level, suitable for individuals starting a career in customer service or healthcare support
Reporting Structure: Typically reports to a department manager or team lead
Work Arrangement: On-location at Carolina Apothecary Main Store
Growth Opportunities:
ASSUMPTION: Entry-level candidates can leverage this position as a springboard to more specialized roles within the healthcare industry.
Office Type: Storefront location with customer interaction
Office Location(s): Reidsville, North Carolina
Geographic Context:
Work Schedule: Day shift, typically regular business hours
ASSUMPTION: The work environment supports customer engagement, which suggests a need for excellent communication skills.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer service, Medicare, Medicaid, medical equipment, data entry
ASSUMPTION: Applicants should focus on showcasing relevant experience and adaptability to company culture.
ASSUMPTION: Familiarity with general office and database management software is expected, while specific tools may be trained on the job.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Strong customer focus and adherence to compliance are crucial for fit in this role.
ASSUMPTION: Challenges are typical of a customer service-heavy role in a healthcare setting, requiring resilience and multitasking abilities.
ASSUMPTION: Comparing roles may offer new insights into skill applications across various industries.
ASSUMPTION: The examples assume familiarity with administrative and project management tasks.
ASSUMPTION: Questions are designed to elicit insights into the company culture and role expectations.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.