Customer Service Consultant - Remote (Raleigh)

📌 Core Information

🔹 Job Title: Customer Service Consultant - Remote (Raleigh)

🔹 Company: CarMax

🔹 Location: Raleigh, North Carolina, United States

🔹 Job Type: Remote

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as a key connection between customers' online and in-store experiences.
• Responding to customer inquiries and facilitating the car purchasing process.
• Helping customers navigate finances, vehicle delivery, and more.
• Contributing to achieving sales targets while maintaining customer satisfaction.

ASSUMPTION: This role is assumed to require a proactive approach to customer engagement and sales goals, leveraging technology and communication skills.

📋 Key Responsibilities

✅ Connect with customers online and over the phone to determine their vehicle needs.

✅ Utilize CarMax inventory knowledge to guide customer selections.

✅ Facilitate all stages of the car buying process, including finance applications and delivery scheduling.

✅ Maintain seamless transitions from online to in-store purchasing.

✅ Mentor colleagues as your skills expand.

✅ Acquire the Automotive Sales Persons License as required.

ASSUMPTION: Responsibilities suggest frequent use of virtual communication tools and remain flexible with moving between various sales roles.

🎯 Required Qualifications

Education: Not specified

Experience: Sales and customer service experience in retail or similar sectors is preferred.

Required Skills:

• Strong written and verbal communication skills
• Ability to thrive in a fast-paced environment
• Self-motivation and customer focus

Preferred Skills:

• Previous experience in sales or similar role
• Proficiency in new technologies and computer skills

ASSUMPTION: Qualifications imply a candidate should possess both the ability to quickly learn about car models and maintain strong customer relations.

💰 Compensation & Benefits

Salary Range: $18.00 - $26.70 per hour

Benefits:

• Paid sick leave (up to 48 hours per year)
• Vacation time varies by years of service (80-200 hours per year)
• Paid holidays (6 scheduled, 1 floating holiday)

Working Hours: 40-hour work weeks with shift flexibility for nights, weekends, and holidays

ASSUMPTION: Compensation includes opportunities for performance-based incentives post-training, aligning with the role's dual emphasis on sales achievements and customer satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Considered a key player in the auto retail industry in the United States

Company Size: 201-500 employees, indicating a tightly-knit corporate culture

Founded: Not specified

Company Description:

• Large retailer known for transparency and innovation in vehicle sales
• Over 200 locations nationwide
• Committed to diverse and inclusive work environments

Company Specialties: Not specified

Company Website: https://careers.carmax.com/us/en

ASSUMPTION: CarMax's large operational scale may provide various career development opportunities within the automotive sector.

📊 Role Analysis

Career Level: Entry-level with potential for growth into management roles

Reporting Structure: Reports to team leaders or managers in sales departments

Work Arrangement: Fully remote, with possible occasional travel required for licensing

Growth Opportunities:

• Development into mentorship roles
• Potential progression into management positions
• Opportunities to lead sales initiatives

ASSUMPTION: Candidates are likely to benefit from performance incentives and have access to developmental programs that facilitate career advancement.

🌍 Location & Work Environment

Office Type: Virtual work environment

Office Location(s): Closely connected with Raleigh CEC, NC

Geographic Context:

• Within 60 miles or 1-hour from Raleigh
• Remote work offers convenience and flexibility
• Potential for occasional local travel for in-person requirements

Work Schedule: Flexible hours, with business-driven shift adjustments possible

ASSUMPTION: The remote role minimizes commuting stress but requires compliance with local licensing which may lead to temporary travel.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Virtual interviews with HR and departmental leads
• Skills assessment tests or case studies

Key Assessment Areas:

• Customer service aptitude
• Sales knowledge and experience
• Cultural and team fit

Application Tips:

• Highlight customer service success stories
• Demonstrate adaptability and proficiency in technology
• Exhibit strong communication skills

ATS Keywords: Customer Service, Sales, Communication, Remote Work, Flexible Schedule, Automotive Knowledge

ASSUMPTION: The application process is rigorous, likely prioritizing candidates who can demonstrate both sales acumen and customer service excellence.

🛠️ Tools & Technologies

• Online sales and inventory management platforms
• CRM software for customer interactions
• Communication tools like Teams or Zoom

ASSUMPTION: Familiarity with digital communication tools and software is essential for smooth remote collaboration.

👔 Cultural Fit Considerations

Company Values:

• Honesty and transparency
• Commitment to customer satisfaction
• Diversity and inclusion

Work Style:

• Customer-focused
• Fast-paced and dynamic
• Collaborative and supportive team environment

Self-Assessment Questions:

• Can I thrive in a remote, fast-paced sales environment?
• Am I comfortable with shift flexibility?
• Do I possess strong verbal communication skills?

ASSUMPTION: Candidates are expected to align with CarMax's customer-centric and transparent service model.

⚠️ Potential Challenges

• Adapting to a fully remote work setup
• Navigating varying customer requirements
• Meeting performance targets in high-demand environments
• Balancing flexibility with business needs

ASSUMPTION: Prospective hires need to be prepared for dynamic work conditions and a results-driven atmosphere.

📈 Similar Roles Comparison

• Similar customer service roles may require more in-person work.
• This position offers more remote flexibility than similar roles.
• Unique opportunity for career growth within a leading automotive company.

ASSUMPTION: Applicants familiar with customer service roles will find the remote aspect particularly advantageous for work-life balance.

📝 Sample Projects

• Lead a campaign to improve online customer service response times.
• Develop a mentorship program for new sales consultants.
• Implement a feedback system to enhance customer satisfaction metrics.

ASSUMPTION: Sample projects may lead to leadership roles and deeper involvement in strategic initiatives.

❓ Key Questions to Ask During Interview

• How does CarMax support remote employees in achieving their sales targets?
• What are the key metrics for assessing success in this role?
• Can you describe the career progression opportunities within CarMax?
• What training and development programs are available for remote employees?
• Are there any challenges specific to remote customer service in this industry?

ASSUMPTION: These questions aim to clarify career growth, support systems, and responsibilities associated with the remote setting.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant keywords
• Highlight experiences reflecting customer and sales skills
• Ensure your availability aligns with the role’s flexible schedule
• Be ready for a possible skills assessment

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.