📌 Core Information
🔹 Job Title: Customer Service Coordinator
🔹 Company: Heidelberg Materials
🔹 Location: Australia
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing high-level service to specific customer segments
- Efficient and accurate data entry using SAP
- Negotiating delivery times and resolving customer issues
- Exposure to planning and allocation of work using a specialized truck fleet
ASSUMPTION: This role requires interaction with multiple departments such as logistics and sales, emphasizing collaboration and multitasking skills.
📋 Key Responsibilities
✅ Efficient data entry and order management using SAP
✅ Negotiating suitable delivery times for customer orders
✅ Resolving a wide range of customer requests and problems
✅ Exposure to planning and allocation of delivery operations with a specialized truck fleet
ASSUMPTION: The coordinator is expected to handle customer interactions via phone and email, highlighting the need for strong communication skills.
🎯 Required Qualifications
Education: Not specified
Experience: Previous customer service and SAP experience preferred; logistics experience is advantageous but not essential.
Required Skills:
- Customer Service Orientation
- Data Entry
- SAP Proficiency
- Flexibility and Adaptability
- Stress Tolerance
- Self-motivation
- Accuracy and Efficiency
- Task Prioritization
Preferred Skills:
- Previous logistics industry experience
- Ability to collaborate with sales and operational teams
ASSUMPTION: The role may suit individuals with a background in logistics or customer service, and who possess strong problem-solving skills.
💰 Compensation & Benefits
Salary Range: $70,000 - $80,000 (pending experience) + Super
Benefits:
- Comprehensive employee benefits including salary sacrifice options
- Access to learning and development opportunities
- Generous paid parental and grandparent leave
- Discounts on concrete and quarry products, health insurance, and gym memberships
Working Hours: Monday to Friday, 5am to 4pm
ASSUMPTION: The compensation package reflects competitive salary norms in the Australian market for this role level, incentivizing experienced candidates.
📌 Applicant Insights
🔍 Company Context
Industry: Wholesale Building Materials
Company Size: 5,001-10,000 employees
Founded: 1897
Company Description:
- Extensive production and logistics network across Australia
- Global research and development enhanced by national collaboration
- Commitment to sustainability with recycled construction materials
Company Specialties:
- Cement and Aggregates
- Ready Mixed Concrete and Asphalt
- Sustainable Building Materials
Company Website: https://www.heidelbergmaterials.us
ASSUMPTION: Heidelberg Materials offers robust career growth due to its global presence and large operational scale.
📊 Role Analysis
Career Level: Entry to Mid-Level
Reporting Structure: Likely reports to a Customer Service Manager or similar role
Work Arrangement: On-site, with opportunities for close interaction with team members and management
Growth Opportunities:
- Potential for advancement within customer service team
- Development of SAP and logistics management skills
- Opportunities to participate in company-wide sustainability initiatives
ASSUMPTION: The role offers a dynamic environment suitable for those looking to expand operational and customer service expertise.
🌍 Location & Work Environment
Office Type: Industrial/Logistics Office
Office Location(s): Rivervale, Western Australia
Geographic Context:
- Located in a strategic industrial area conducive for logistics operations
- Proximity to major transport networks for efficient delivery coordination
- Potential for engagement with a diverse customer base in the building materials sector
Work Schedule: Permanent, full-time position with early start times
ASSUMPTION: The work environment likely supports a fast-paced, dynamic setting, ideal for individuals who thrive in active logistics and customer service roles.
💼 Interview & Application Insights
Typical Process:
- Application submission through online portal
- Initial phone screening
- Technical interview focusing on SAP and logistics experience
- Final interview with hiring manager
Key Assessment Areas:
- SAP proficiency
- Problem-solving skills in customer service scenarios
- Adaptability and stress management
Application Tips:
- Highlight experience with SAP in your resume
- Demonstrate problem-solving and customer service skills
- Prepare examples of past logistics or data entry projects
ATS Keywords: Customer Service, SAP, Data Entry, Logistics, Flexibility, Adaptability
ASSUMPTION: Application insights suggest a structured process emphasizing technical skills and customer service capabilities.
🛠️ Tools & Technologies
- SAP Enterprise Platform
- Email and Phone Correspondence Systems
- Specialized Truck Fleet Management Software
ASSUMPTION: Familiarity with these tools can significantly enhance job performance and efficiency.
👔 Cultural Fit Considerations
Company Values:
- Commitment to Excellence
- Global and Local Collaboration
- Innovative Sustainability Practices
Work Style:
- Team-oriented with a collaborative approach
- Emphasis on problem-solving and adaptability
- Flexible yet efficient work practices
Self-Assessment Questions:
- Do you thrive in a fast-paced customer service environment?
- How do you handle high-stress situations and tight deadlines?
- Are you comfortable using advanced data management systems?
ASSUMPTION: The company culture values proactive problem-solving and the ability to adapt to changing circumstances.
⚠️ Potential Challenges
- High-pressure customer service environment
- Managing multiple tasks and priorities simultaneously
- Ensuring accurate and efficient data entry in SAP
- Adapting to early start times and dynamic scheduling
ASSUMPTION: These challenges emphasize the importance of stress tolerance and multitasking skills in the role.
📈 Similar Roles Comparison
- Typically found in large manufacturing or logistics companies
- Similar roles may focus more on either logistics or customer service aspects
- This position offers broad exposure within both operations and customer coordination
ASSUMPTION: The role strikes a balance between customer interaction and logistical coordination compared to similar positions.
📝 Sample Projects
- Implementing improved delivery schedule systems utilizing SAP
- Managing large-scale customer service inquiries during peak seasons
- Coordinating special logistics events and projects for key clients
ASSUMPTION: Sample projects reflect the role's emphasis on operational efficiency and innovative problem-solving.
❓ Key Questions to Ask During Interview
- What are the biggest challenges currently faced by the customer service team?
- How does the company measure success in this role?
- What opportunities are there for advancement within the team?
- What type of training and support is provided?
- How has technology been integrated into the workflow for this position?
ASSUMPTION: Asking these questions can clarify expectations and highlight potential for career growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience, particularly in SAP and logistics
- Prepare for the interview using the insights provided
- Research the company's sustainability initiatives and logistics techniques
- Ensure you can demonstrate effective multitasking abilities during assessments
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
