📌 Core Information
🔹 Job Title: Customer Service Coordinator - Fleet Services
🔹 Company: Ryder Supply Chain Solutions
🔹 Location: Fresno, California, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Supporting shop management with customer communications, scheduling, and inventory.
- Improving customer satisfaction through effective relationship management.
- Enhancing branch productivity by optimizing workflow and scheduling.
- Managing inventory and administrative tasks efficiently.
ASSUMPTION: The role requires strong organizational skills and attention to detail due to its focus on workflow management and customer service aspects.
📋 Key Responsibilities
✅ Improve the quality and consistency of customer communications.
✅ Execute customer communication protocols for scheduling and updates.
✅ Enhance branch productivity through effective work scheduling and planning.
✅ Contribute to cost containment through effective inventory planning.
✅ Handle clerical duties, including vehicle maintenance files and account payable processing.
✅ Support parts management through ordering, stocking, and returns processing.
ASSUMPTION: Responsibilities listed indicate collaborative effort with minimal supervision, enhancing problem-solving capabilities.
🎯 Required Qualifications
Education: High school diploma or GED required
Experience: At least one year of customer service or comparable experience
Required Skills:
- Strong verbal and written communication skills
- Ability to multitask and time management proficiency
- Attention to detail and follow-up practices
Preferred Skills:
- Experience in the automotive or HD truck industry
- Intermediate proficiency in Microsoft Word and Excel
ASSUMPTION: The role prefers industry experience to ensure familiarity with specific customer needs and vehicle maintenance processes.
💰 Compensation & Benefits
Salary Range: $24 to $25 per hour, paid weekly
Benefits:
- Comprehensive health and welfare benefits
- Paid time off for vacation, illness, bereavement, and family leave
- 401(k) with employer match and discount on shares
Working Hours: Monday to Friday, 9:00 AM to 5:30 PM, totaling 40 hours per week
ASSUMPTION: Compensation package implies a stable, full-time position with potential for growth based on performance.
📌 Applicant Insights
🔍 Company Context
Industry: Transportation, Logistics, Supply Chain, and Storage
Company Size: 10,001+ employees
Founded: Not specified explicitly
Company Description:
- Provider of fleet management and logistics solutions
- Recognized for safety, innovative logistics practices, and environmental initiatives
- Supporter of national and local disaster preparedness through Red Cross partnerships
Company Specialties:
- Supply chain management
- Logistics optimization
- Lean labor management
Company Website: http://www.ryder.com
ASSUMPTION: The company’s large size and established industry standing suggest ample resources and opportunities for professional development.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: Reports to Shop Management or Operations Supervisor
Work Arrangement: On-site during specified business hours
Growth Opportunities:
- Career growth to Operations Supervisor level
- Access to internal training and career development
- Potential for role expansion based on merit
ASSUMPTION: Strong performance in this role is critical for career advancement and access to diverse departmental functions within the company.
🌍 Location & Work Environment
Office Type: Automotive or HD truck service shop environment
Office Location(s): Fresno, California
Geographic Context:
- Located in a vibrant city with a growing business sector
- Offers a balance of urban amenities and access to outdoor activities
- Situated within a community with transportation industry presence
Work Schedule: Monday - Friday, 9:00 AM - 5:30 PM
ASSUMPTION: The onsite work arrangement supports collaboration with vehicle technicians and provides hands-on experience in logistics operations.
💼 Interview & Application Insights
Typical Process:
- Submit online application through Ryder's career portal
- Initial phone screening with HR representative
- In-person interview with shop management or hiring team
Key Assessment Areas:
- Communication and customer service skills
- Ability to manage workflow and multitask effectively
- Knowledge of inventory and administrative processes
Application Tips:
- Highlight relevant experience in customer service roles
- Demonstrate knowledge of automotive industry trends
- Showcase organizational and time-management skills
ATS Keywords: Customer Service, Inventory Management, Fleet Services, Administrative Skills, Workflow Management
ASSUMPTION: Effective interview preparation involves understanding the company’s logistics services and articulating previous relevant experiences.
🛠️ Tools & Technologies
- Microsoft Word and Excel
- Automated inventory and parts management systems
- Customer relationship management (CRM) software
ASSUMPTION: Familiarity with common office and industry-specific software will aid in managing daily tasks efficiently.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Family-oriented environment
- Commitment to continuous improvement
Work Style:
- Fast-paced, team-driven approach
- Emphasis on proactive problem solving
- Focus on achieving measurable customer satisfaction improvements
Self-Assessment Questions:
- Do you thrive in a fast-paced environment?
- Can you manage multiple tasks effectively?
- Are you comfortable communicating with diverse customer groups?
ASSUMPTION: Ideal candidates value team collaboration, adaptability to change, and proactive problem-solving efforts.
⚠️ Potential Challenges
- Adapting to fast-paced work with changing customer demands
- Managing complex scheduling and multitasking requirements
- Navigating internal inventory and repair logistics
- Ensuring high levels of customer satisfaction consistently
ASSUMPTION: The dynamic work environment may sometimes necessitate quick decision-making and adaptability to unexpected challenges.
📈 Similar Roles Comparison
- Involvement in customer-facing logistics is similar across many coordination roles.
- Other roles may offer more focus on trucking or automotive without hybrid responsibilities.
- Growth may be more defined in roles focused exclusively on either customer service or inventory management but not both.
ASSUMPTION: This position offers a balanced exposure to diverse logistics aspects compared to narrowly-focused roles.
📝 Sample Projects
- Streamlining customer communication protocols for improved satisfaction
- Developing an inventory management system for faster parts processing
- Implementing a scheduling optimization process to enhance productivity
ASSUMPTION: Projects may require cross-departmental collaboration, showcasing problem-solving and project management skills.
❓ Key Questions to Ask During Interview
- What are the current biggest challenges faced by the customer service team?
- How is success measured for this role?
- What opportunities for professional development does Ryder offer?
- How do team members typically collaborate to solve problems?
- Can you describe a typical day in this role?
ASSUMPTION: Inquiring about role-specific challenges and growth opportunities indicates a proactive approach to joining the team.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare for an initial phone interview
- Attend an in-person interview
- Demonstrate your understanding of the logistics industry
- Follow up with a thank-you note to the interview team
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
