πΉ Job Title: Customer Service DACH
πΉ Company: Avnet
πΉ Location: KrakΓ³w, MaΕopolskie, Poland
πΉ Job Type: On-site
πΉ Category: π Customer Service
πΉ Date Posted: April 1, 2025
πΉ Experience Level: 0-2 years
πΉ Remote Status: Hybrid (3 days office/2 days home)
Key aspects of this role include:
ASSUMPTION: The job emphasizes strong communication skills and customer interaction as being critical for success, given the focus on customer inquiries and support.
β Respond to customer inquiries and expedite critical orders
β Resolve customer issues and complaints effectively and fairly
β Maintain and update electronic records as required
β Provide support to sales teams and external customers, including quote preparation and order processing
ASSUMPTION: The role may require handling high volumes of customer interactions daily, suggesting that efficiency and quick problem resolution skills are crucial.
Education: Not specified
Experience: Previous experience in a contact center or face-to-face customer service is required
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates lacking formal educational qualifications might still be considered if they possess the required language and customer service skills.
Salary Range: Not specified, typical industry range provided upon request
Benefits:
Working Hours: 40 hours per week with flexible hybrid working arrangements
ASSUMPTION: Although specific salary details are not provided, benefits like private medical care and professional training indicate a commitment to employee welfare.
Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 1,001-5,000 employees, offering diverse growth opportunities in a medium-sized organization
Founded: Not specfied; part of Avnet since 2016
Company Description:
Company Specialties:
Company Website: https://bit.ly/44I8osr
ASSUMPTION: The company's integration with Avnet allows for robust support and strategic global operations, beneficial for both employees and customers.
Career Level: Entry to mid-level, suitable for those starting or progressing in their career
Reporting Structure: Reports to customer service team leaders or managers
Work Arrangement: On-site with significant flexibility through hybrid options
Growth Opportunities:
ASSUMPTION: This role can lead to further opportunities in sales or management within the company given the foundational customer service experience.
Office Type: High-class building with modern facilities
Office Location(s): KrakΓ³w, Poland
Geographic Context:
Work Schedule: Regular weekday schedule with some flexibility for remote days
ASSUMPTION: The location in KrakΓ³w offers advantages in terms of local amenities and transport, appealing to those seeking an active city lifestyle.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, German Proficiency, Problem Solving, Microsoft Office
ASSUMPTION: Applying through company channels is advised for optimal response, and showcasing relevant language skills will enhance application quality.
ASSUMPTION: Experience with CRM systems and Microsoft Office is probably emphasized during the recruitment process.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Cultural fit is geared towards those who value customer service excellence and continuous improvement.
ASSUMPTION: Challenges like learning technical details and handling pressure will be addressed during the training provided by the company.
ASSUMPTION: The company offers a distinctive combination of language use and customer service focus, which may not be as pronounced in competitor roles.
ASSUMPTION: These projects imply an expectation for collaboration and problem-solving within the role.
ASSUMPTION: Asking about training and career growth opportunities aligns with the company's focus on development and learning culture.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.