📌 Core Information
🔹 Job Title: Customer Service & Deliveries
🔹 Company: Anzor Fasteners
🔹 Location: Lower Hutt, Wellington, New Zealand
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing exceptional customer service to diverse clients and Kanban customers.
- Delivering orders and restocking services efficiently.
- Generating leads for potential new customers across Greater Wellington.
- Working collaboratively with a team to enhance sales skills and build strong relationships.
ASSUMPTION: This role is primarily focused on customer engagement and logistics within the Greater Wellington region to enhance company presence and customer satisfaction.
📋 Key Responsibilities
✅ Perform deliveries and restocks for Anzor’s Kanban delivery service.
✅ Proactively assess and meet customer site needs for future products.
✅ Identify and collaborate with Account Managers to pursue new customer opportunities.
✅ Build and maintain excellent relationships with customers.
✅ Fulfill warehouse duties and provide customer service support as required.
ASSUMPTION: These responsibilities require strong logistical and interpersonal skills to manage delivery schedules effectively and ensure customer satisfaction.
🎯 Required Qualifications
Education: Not specified
Experience: 0-2 years of experience in customer service or related fields.
Required Skills:
- Ability to build customer relationships
- Energetic and proactive with a positive attitude
- Attention to detail and time management
- Intermediate computer skills
Preferred Skills:
- Sales experience or skills
- Experience in logistics or delivery services
ASSUMPTION: Basic education and transferable skills are considered suitable to adapt to the role requirements.
💰 Compensation & Benefits
Salary Range: Competitive wages benchmarked according to industry standards, with potential for bonuses.
Benefits:
- Pathways to develop into an Account Manager role
- Company-provided mobile phone
- Regular working hours with flexibility in starting and finishing times
- In-house training programs and career growth opportunities
Working Hours: 40 hours per week, Monday to Friday with flexible start/finish times
ASSUMPTION: The compensation structure encourages long-term career development within the company.
📌 Applicant Insights
🔍 Company Context
Industry: Wholesale Building Materials, specializing in stainless steel fasteners
Company Size: 51-200 employees, providing a close-knit work environment while offering growth opportunities.
Founded: 1993, with over two decades of industry leadership.
Company Description:
- Leading supplier of stainless steel fasteners in New Zealand.
- 12 branches across New Zealand with nearly 200 dedicated staff.
- Recognized for creating a supportive and rewarding workplace environment.
Company Specialties:
- Fasteners and fittings
- Stainless steel components
- Diverse product range including nuts, bolts, washers, and more
Company Website: https://www.anzor.co.nz
ASSUMPTION: The emphasis on local ownership and operation underscores the company's commitment to the New Zealand market.
📊 Role Analysis
Career Level: Entry-level, with pathways for promotion to mid-level management.
Reporting Structure: Most likely reports to the Regional Manager or similar supervisory role.
Work Arrangement: On-site, offering structured work hours with flexibility.
Growth Opportunities:
- Potential to move into account management roles
- Participation in in-house training and mentorship programs
- Opportunities to learn and apply sales skills effectively
ASSUMPTION: The company's internal promotions and training opportunities suggest a focus on employee development.
🌍 Location & Work Environment
Office Type: Operates from regional branches
Office Location(s): 409 Hutt Road, Lower Hutt, Wellington 5010, NZ
Geographic Context:
- Strategic location for serving the Greater Wellington area
- Access to major transportation routes
- Vibrant community with essential amenities
Work Schedule: Standard weekday schedule with potential for flexible hours
ASSUMPTION: Work environment is supportive with a focus on community and collaboration.
💼 Interview & Application Insights
Typical Process:
- Submit application through company website or job portal
- Initial phone screening to assess basic qualifications
- In-person interview focusing on skills and experience
Key Assessment Areas:
- Customer service aptitude
- Technical knowledge relevant to fasteners and logistics
- Interpersonal and communication skills
Application Tips:
- Highlight any relevant experience in sales or customer service
- Demonstrate knowledge of the fasteners industry
- Prepare examples of problem-solving and proactive customer service
ATS Keywords: Customer Service, Deliveries, Order Management, Logistics, Relationship Building
ASSUMPTION: The application process is straightforward, aiming to identify candidates with the potential for growth.
🛠️ Tools & Technologies
- Delivery routing software
- Inventory management systems
- Basic office suite for documentation and communication
ASSUMPTION: Candidates may not need prior experience with specific tools as training is provided.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Encouraging teamwork and collaboration
- Promoting continuous learning and development
Work Style:
- Proactive and customer-focused
- Adaptable to changing customer needs
- Detail-oriented with a methodical approach to tasks
Self-Assessment Questions:
- Do I enjoy working directly with customers?
- Can I manage my time efficiently with delivery schedules?
- Am I ready to embrace on-the-job training and evolve in my role?
ASSUMPTION: Anzor values employees who are eager to learn and contribute to a customer-centric environment.
⚠️ Potential Challenges
- Managing multiple delivery routes efficiently
- Meeting diverse customer needs and expectations
- Adapting to new sales and logistics technologies
- Handling peak workload periods effectively
ASSUMPTION: Successful candidates will need resilience and problem-solving skills to navigate these challenges.
📈 Similar Roles Comparison
- Opportunities for advancement may be greater compared to similar roles in larger competitors
- Strong support network within the company for career development
- More direct customer interaction than comparable positions in larger businesses
ASSUMPTION: The role offers a balanced environment for those seeking both stability and career growth.
📝 Sample Projects
- Implementing an optimized delivery schedule system
- Developing a customer feedback mechanism to enhance service
- Establishing new customer accounts in emerging markets
ASSUMPTION: These projects suggest a proactive role with opportunities to influence business practices.
❓ Key Questions to Ask During Interview
- How does Anzor support the professional development of its employees?
- What are the key performance indicators for this position?
- Can you describe the typical career path for this role?
- How does the company foster collaboration within the team?
- What is the most significant challenge the team is currently facing?
ASSUMPTION: These questions aim to address growth opportunities and work environment expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare a resume emphasizing relevant customer service and delivery experiences
- Ensure you have a full, clean driver's license and eligibility to work in NZ
- Expect to provide references upon request
- Follow up with the HR department for any application queries
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
