Customer Service Dispatcher

📌 Core Information

🔹 Job Title: Customer Service Dispatcher

🔹 Company: TEKsystems

🔹 Location: Damascus, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 27, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing a multi-line phone system
• Providing product and service information
• Troubleshooting and resolving customer issues over the phone
• Scheduling appointments for installations and services

ASSUMPTION: The role requires strong communication skills due to the high volume of customer interactions and troubleshooting responsibilities.

📋 Key Responsibilities

✅ Manage High Volume Calls

✅ Identify customer needs to ensure satisfaction

✅ Schedule installations and service appointments with technicians

✅ Walk customers through technical issues over the phone (training provided)

✅ Build and maintain customer relationships

✅ Process account cancellations

✅ Maintain accuracy with data entry

ASSUMPTION: The responsibility to "Build Relationships with customers" suggests an expectation for customer retention initiatives and strong interpersonal skills.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 3 years in office and customer service roles

Required Skills:

• Proficiency in MS Excel
• Experience with multi-line phone systems
• Strong troubleshooting abilities

Preferred Skills:

• Advanced data entry skills
• Experience with scheduling systems

ASSUMPTION: Given the focus on office and customer service experience, an ability to handle stressful or high-pressure environments is likely valued.

💰 Compensation & Benefits

Salary Range: $23.00 - $24.00 per hour

Benefits:

• Medical, dental, and vision insurance
• Retirement plan options including 401(k)
• Life and disability insurance
• Health Spending Account (HSA)
• Employee Assistance Program (EAP)
• Paid time off and sick leave

Working Hours: Approximately 40 hours per week

ASSUMPTION: Benefits may be extensive due to the on-site requirement, encouraging local talent to apply.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: Over 10,001 employees, providing ample networking and growth opportunities

Founded: 1983

Company Description:

• TEKsystems is a leader in technological transformations
• Part of Allegis Group, enhancing career growth potential
• Serving a global market with significant influence

Company Specialties:

• IT Services and Consulting
• Digital Services and Enterprise Applications
• Cloud Enablement and Technology Operations

Company Website: https://www.teksystems.com

ASSUMPTION: As part of Allegis Group, TEKsystems likely values diversity and inclusion, as noted in their equal opportunity statement.

📊 Role Analysis

Career Level: Entry to mid-level position

Reporting Structure: Reports likely to a department supervisor or manager

Work Arrangement: Requires a full-time, on-site presence

Growth Opportunities:

• Development of customer service and communication skills
• Potential to advance within a large company
• Exposure to industry-leading practices and technologies

ASSUMPTION: Career progression may include roles in technical support or managerial positions given the company's size and scope.

🌍 Location & Work Environment

Office Type: Traditional office environment

Office Location(s): Main office in Clackamas, Oregon

Geographic Context:

• Located within the Greater Portland area
• Access to local amenities and transportation
• A diverse and growing economic region

Work Schedule: Standard 8-hour workdays, Monday to Friday

ASSUMPTION: Given the fully on-site requirement, candidates should consider commute times and transportation options.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or video screening interview
• In-person interview with hiring manager

Key Assessment Areas:

• Communication and problem-solving skills
• Technical aptitude with alarm systems
• Experience with customer service scenarios

Application Tips:

• Highlight any prior experience with customer service and technical troubleshooting
• Emphasize proficiency in MS Excel
• Prepare examples of effective communication with clients

ATS Keywords: Customer Service, Data Entry, MS Excel, Troubleshooting, Dispatcher

ASSUMPTION: The detailed process and key assessment areas suggest an emphasis on communication skills and technical problem-solving abilities.

🛠️ Tools & Technologies

• Multi-line phone system
• MS Excel for data management
• Alarm system software (training provided)

ASSUMPTION: Since training is provided for alarm systems, prior experience in this specific technology may not be required but could serve as an advantage.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation and transformation
• Focus on customer-driven solutions
• Inclusive and diverse workforce

Work Style:

• Collaborative and team-oriented
• Customer-focused service
• Proactive problem solving

Self-Assessment Questions:

• Do you thrive in high-volume environments?
• Are you comfortable troubleshooting over the phone?
• Can you handle multiple tasks while maintaining accuracy?

ASSUMPTION: The cultural fit considerations indicate a focus on collaboration, continuous improvement, and a dedication to meet customer needs efficiently.

⚠️ Potential Challenges

• High call volume management
• Technical troubleshooting under pressure
• Customer service with potentially frustrated clients
• Maintaining data accuracy amid diverse tasks

ASSUMPTION: Challenges suggest a need for resilience and adaptability, with customer satisfaction as a critical objective.

📈 Similar Roles Comparison

• Many customer service roles also emphasize technical troubleshooting
• Dispatcher roles in other industries may require similar multitasking skills
• Pay is competitive within the local market

ASSUMPTION: This position is comparable to roles in tech-centric or service-focused industries, placing equal emphasis on communication and technical support.

📝 Sample Projects

• Improving customer response time metrics
• Implementing a more efficient scheduling system
• Developing training modules for technical support

ASSUMPTION: Projects are assumed to involve process improvement and training development, reflecting the role's technical and interpersonal aspects.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does the company support customer service training and development?
• What technical challenges commonly arise with your alarm systems?
• How does the dispatch team collaborate with technicians?
• What is the typical career path for someone in this role?

ASSUMPTION: These questions are tailored to understand role expectations and career progression opportunities within TEKsystems.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the TEKsystems career portal
• Prepare a detailed resume highlighting relevant experience
• Write a tailored cover letter expressing interest in customer service and technical troubleshooting
• Ensure all documents are formatted for Applicant Tracking Systems
• Follow up with a thank you email after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.