Customer Service Employee (gn) Vollzeit/Teilzeit

📌 Core Information

🔹 Job Title: Customer Service Employee (gn) Vollzeit/Teilzeit

🔹 Company: DKV Mobility Services

🔹 Location: Remote

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing comprehensive customer support for DKV's services.
• Handling both telephone and written correspondence with customers.
• Expanding sales of DKV's service and product range.
• Collaborating with the sales force to deliver superior service.

ASSUMPTION: This role will involve direct customer interaction given the emphasis on both written and telephone communication tasks. The presence of sales components suggests an active engagement in client relationship management.

📋 Key Responsibilities

✅ Serve as the primary contact for defined DKV clientele.

✅ Handle telephone and written correspondence on customer matters.

✅ Actively expand sales of DKV services and product range.

✅ Advise customers on service innovations and act as a reliable partner.

✅ Process new customer applications and manage complaints, reminders, and protests.

✅ Handle credit and total blocks and manage DKV legitimisation objects.

✅ Maintain condition entries and monitor incoming payments and overdrafts.

ASSUMPTION: Responsibilities suggest a mix of customer service and sales roles, implying that candidates should be adept in cross-selling opportunities while managing customer relationships.

🎯 Required Qualifications

Education: Qualified commercial qualification.

Experience: Several years of experience in internal sales.

Required Skills:

• Proficiency in MS Office products.
• Service-oriented mindset.
• Excellent communication and teamwork skills.
• Fluency in German with good English skills.

Preferred Skills:

• Experience with SAP R3.
• Strong understanding of figures and commitment.

ASSUMPTION: The emphasis on language skills suggests a primary focus on serving German-speaking markets with supplementary international interaction skills.

💰 Compensation & Benefits

Salary Range: Not specified; candidates can expect compensation aligned with industry standards for customer service roles in commercial environments.

Benefits:

• Comprehensive company health management.
• Flexible working hours and family-friendly working models.
• Opportunity for eBike leasing through Jobrad.

Working Hours: Full-time or part-time (minimum 30 hours/week); flexibility in work hours expected.

ASSUMPTION: Benefits reflect a progressive approach to work-life balance and employee well-being, suggesting a supportive company culture.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain and Storage

Company Size: 1,001-5,000 employees, indicative of a mid-sized organization with significant resources and potential for career growth.

Founded: 1934

Company Description:

• Leading B2B platform with a focus on mobility payments and solutions.
• A footprint that spans over 50 countries in Europe.
• Committed to sustainability and efficient mobility solutions.

Company Specialties:

• Fuel card services.
• Vehicle and toll services.
• Sustainable and online mobility solutions.

Company Website: https://www.dkv-mobility.com

ASSUMPTION: The company's long history and large customer base suggest stability, key advantages for prospective employees seeking long-term career opportunities.

📊 Role Analysis

Career Level: Intermediate; a mid-level position with room for advancement within DKV's extensive operations.

Reporting Structure: Likely reports to a Customer Service Manager or similar role, team collaboration emphasized.

Work Arrangement: Hybrid model; balancing office presence with flexibility for remote work.

Growth Opportunities:

• Access to internal training and development programs.
• Potential for role expansion with increased customer engagement.
• Opportunity to contribute to innovative sales strategies and customer service practices.

ASSUMPTION: DKV's size and operational scope offer diverse career pathways for professional development.

🌍 Location & Work Environment

Office Type: Traditional office setting with a component of remote work.

Office Location(s): Ratingen, Germany

Geographic Context:

• Accessible European operations headquarters.
• Proximity to major logistic hubs in Europe.
• Potential for engagement with international teams and customers.

Work Schedule: Hybrid schedule with potential for flexible hours catering to personal and professional needs.

ASSUMPTION: Geographic location is strategically chosen for its operational efficiency and potential customer reach within Europe.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through company portal or email.
• HR screening interview to evaluate basic qualifications and interest.
• Technical or role-specific interview with department leads.
• Final interview with hiring manager or team.

Key Assessment Areas:

• Customer service aptitude.
• Communication and teamwork skills.
• Problem-solving abilities and sales potential.

Application Tips:

• Emphasize any SAP R3 experience in your resume.
• Highlight achievements in customer service or sales.
• Prepare examples of teamwork and communication skills in your work history.

ATS Keywords: Customer Service, Sales, MS Office, SAP R3, German Language, English Language

ASSUMPTION: The initial application process may incorporate automated systems, so proper keyword usage and detailed past job experiences will enhance visibility.

🛠️ Tools & Technologies

• MS Office Suite
• SAP R3
• Customer Relationship Management (CRM) Software

ASSUMPTION: The job will likely involve standard office productivity tools and specialized software for managing customer interactions and data.

👔 Cultural Fit Considerations

Company Values:

• Teamwork and collaboration.
• Commitment to innovation and sustainability.
• Diversity and inclusion.

Work Style:

• Proactive and customer-focused.
• Adaptive to changes in a dynamic environment.
• Open communication and cooperation across teams.

Self-Assessment Questions:

• How do you handle customer complaints and ensure client satisfaction?
• What strategies do you use to manage multiple tasks effectively?
• How do you adapt to new technologies and procedures?

ASSUMPTION: DKV's culture likely values individuals who can present innovative solutions and drive customer satisfaction.

⚠️ Potential Challenges

• Managing a diverse customer base with varying needs.
• Navigating complex customer service protocols.
• Balancing sales targets with quality customer interaction.
• Adapting to DKV's evolving product offerings and services.

ASSUMPTION: The challenges present opportunities for those who are adept at balancing service efficiency with relationship management.

📈 Similar Roles Comparison

• Similar roles in other companies may not provide as much emphasis on sales expansion.
• Roles in similar industries may focus more on either office or remote work rather than a hybrid approach.
• Competitors may not offer as robust a learning environment for personal development.

ASSUMPTION: Comparing similar roles suggests that DKV offers a unique balance of service and sales in a hybrid working environment, distinct from other roles which might focus solely on one aspect.

📝 Sample Projects

• Developing a customer feedback initiative to enhance service quality.
• Collaborating with the sales team to identify cross-selling opportunities.
• Implementing a new CRM feature to streamline customer queries.

ASSUMPTION: Potential projects are designed not just to enhance service delivery but also to foster an environment of continued improvement and adaptability to innovations.

❓ Key Questions to Ask During Interview

• What opportunities are there for career advancement in this role?
• How does DKV measure success in customer service roles?
• Can you describe the team's culture and work dynamic?
• What are the most significant challenges facing the customer service department?
• How is feedback from customer service employees incorporated into business strategies?

ASSUMPTION: Questions are structured to provide the applicant insights into career growth, performance metrics, and departmental coherence, crucial for making informed career decisions.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career portal.
• Ensure your resume highlights relevant customer service and sales experience.
• Prepare for the screening interview by reviewing customer service scenarios.
• Demonstrate familiarity with MS Office and SAP R3 in your application.
• Discuss any required flexibility with work hours during your interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.