Customer Service Executive - Two Wheeler Loans - Vriddhi - Gondia - CM Tower - CSE

📌 Core Information

🔹 Job Title: Customer Service Executive - Two Wheeler Loans

🔹 Company: Tata Capital

🔹 Location: India (Gondia - CM Tower)

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Achieving loan product disbursement targets with minimal delinquency
• Identifying prospective business areas and pre-screening customer segments
• Building strong client relationships and ensuring high customer satisfaction
• Complying with all Audit and RBI regulations

ASSUMPTION: The role focuses heavily on retail loan disbursement strategy and customer relationship management based on the combination of sales promotion and compliance activities.

📋 Key Responsibilities

✅ Ensure achievement of disbursement targets for retail loan products

✅ Identify and pre-screen target areas for prospective business

✅ Drive high customer satisfaction and cross-sell products

✅ Build and maintain strong client relationships

✅ Execute sales promotions to strengthen the TCFSL brand

✅ Ensure vendor empanelment and develop new vendors

✅ Develop strong distribution channels

✅ Provide training to staff and vendors on market and product knowledge

✅ Ensure audit and regulatory compliance

ASSUMPTION: Responsibilities suggest a dual focus on sales and compliance, with an emphasis on building strategic partnerships and ensuring regulatory adherence.

🎯 Required Qualifications

Education: Graduate in any discipline

Experience: 0-3 years of relevant experience

Required Skills:

• Customer Service
• Sales
• Relationship Building

Preferred Skills:

• Experience in financial services sector
• Knowledge of local market dynamics

ASSUMPTION: While a range of customer service and sales skills are essential, previous exposure to the financial sector is likely advantageous.

💰 Compensation & Benefits

Salary Range: Not specified; expected to be competitive based on industry standards

Benefits:

• Health insurance options
• Performance bonuses
• Training and development programs

Working Hours: 40 hours per week with potential for extended hours based on business needs

ASSUMPTION: Although specific salary details are not provided, benefits typically include standard financial services perks and professional growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 16,000 employees - signifies a large organization with extensive resources and diverse opportunities

Founded: Not specified - Tata Capital is a well-established entity under the Tata brand

Company Description:

• A subsidiary of Tata Sons Limited focused on investment and financial services
• Registered with the Reserve Bank of India
• An encompassing provider of retail, corporate, and institutional financial services

Company Specialties:

• Consumer Loans
• Commercial Finance
• Cleantech Finance

Company Website: http://www.tatacapital.com

ASSUMPTION: The company description highlights Tata Capital's robust market presence and comprehensive service range, providing a stable platform for career growth.

📊 Role Analysis

Career Level: Entry-level to early career

Reporting Structure: Likely reports to a regional sales or customer service manager

Work Arrangement: On-site with a potential need for in-field client visits

Growth Opportunities:

• Role expansion into key account management
• Opportunities in strategic sales or compliance roles
• Potential progression into regional or higher managerial positions

ASSUMPTION: The role offers foundational experience in the financial services domain, opening pathways for vertical and lateral career moves.

🌍 Location & Work Environment

Office Type: Corporate office in a structured work environment

Office Location(s): CM Tower, Gondia, Maharashtra

Geographic Context:

• Located in a developing commercial area
• Access to local markets and business districts
• Potential for regional client visits

Work Schedule: Standard business hours with overtime as required by project demands

ASSUMPTION: An office situated in a business hub suggests exposure to a vibrant local market and client engagement opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial HR screening call
• Face-to-face interviews with management

Key Assessment Areas:

• Customer service aptitude
• Sales and negotiation skills
• Understanding of financial products

Application Tips:

• Highlight customer service experiences
• Showcase any sales achievements
• Familiarize with Tata Capital's product offerings

ATS Keywords: Customer Service, Sales, Two Wheeler Loans, Compliance, India

ASSUMPTION: Focus on aligning resume content with keywords used in the job description to enhance ATS compatibility.

🛠️ Tools & Technologies

• CRM Software for client management
• Loan processing systems
• Data analysis tools for market trends

ASSUMPTION: The role likely requires familiarity with CRM and financial tools given its focus on customer management and loan distribution.

👔 Cultural Fit Considerations

Company Values:

• Integrity in all business dealings
• Commitment to customer satisfaction
• Innovation in service delivery

Work Style:

• Customer-focused approach
• Team collaboration for success
• Proactive in addressing challenges

Self-Assessment Questions:

• Do you enjoy interacting with customers daily?
• Are you motivated by sales targets and performance metrics?
• Can you adapt to diverse market environments?

ASSUMPTION: Emphasis on a sales-driven and customer-oriented work approach reflects the company's focus on relationship management.

⚠️ Potential Challenges

• High-pressure sales environment
• Adapting to regulatory compliance changes
• Managing diverse client expectations
• Navigating complex financial products

ASSUMPTION: Challenges are inherent in meeting sales targets and staying abreast of compliance requirements particularly in a dynamic financial sector.

📈 Similar Roles Comparison

• Similar roles in other financial institutions
• Different focus on product specifics such as home loans
• Varying levels of client-facing responsibilities

ASSUMPTION: While roles are comparable across companies, specific product focus and client engagement levels can differ significantly.

📝 Sample Projects

• Implementing a local marketing initiative
• Developing vendor relationship programs
• Conducting training sessions for new hires

ASSUMPTION: Projects aim to enhance brand awareness and operational efficiency within the sales framework.

❓ Key Questions to Ask During Interview

• What are the current challenges in achieving the loan disbursement targets?
• How does Tata Capital support professional growth within this role?
• What systems are used for customer relationship management and how effective are they?
• Can you describe an ideal candidate's profile?
• What qualities set top performers apart in this role?

ASSUMPTION: Questions are designed to elicit insights into company operations, role expectations, and growth opportunities specific to the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Tata Capital portal
• Prepare a resume that clearly aligns with the job requirements
• Include a cover letter addressing key skills and experiences
• Practice for behavioral and skills-based interviews
• Follow up with HR after initial submission for status updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.