Customer Service Manager

📌 Core Information

🔹 Job Title: Customer Service Manager

🔹 Company: Kwik Trip

🔹 Location: Combined Locks, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Fri Mar 28 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading and training coworkers in customer service practices
• Resolving customer complaints effectively
• Troubleshooting register or transaction issues
• Ensuring high-quality customer service daily

ASSUMPTION: This role likely requires strong leadership and communication skills to ensure daily goals are met and to provide support and motivation to team members.

📋 Key Responsibilities

✅ Delegate tasks and train coworkers

✅ Resolve customer complaints

✅ Troubleshoot register or transaction issues

✅ Set an example for excellent customer service

✅ Ensure the team focuses on daily goals

✅ Assist with merchandising

✅ Maintain a clean and welcoming store environment

ASSUMPTION: The role emphasizes a proactive approach to leadership and customer satisfaction, ensuring smooth store operations.

🎯 Required Qualifications

Education: Not specified

Experience: At least 6 months of retail experience, including customer service and money handling

Required Skills:

• Great people skills
• Ability to work in a fast-paced environment
• Problem-solving and quick-shift priorities
• Desire to help others and maintain motivation

Preferred Skills:

• Leadership experience in a retail environment
• Experience with performance metrics and budget management

ASSUMPTION: Candidates should possess a proactive mindset and strong interpersonal skills to manage dynamic retail settings.

💰 Compensation & Benefits

Salary Range: $16.00 to $21.51 per hour

Benefits:

• 40% pre-tax profit sharing
• Comprehensive health insurance
• 401k plan and paid time off

Working Hours: Variable shifts with 40 working hours per week

ASSUMPTION: The role offers competitive compensation with performance-based bonuses, enhancing income stability.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, with a focus on convenience store services and associated logistics

Company Size: 10,001+ employees, which provides robust support and potential for career mobility

Founded: 1965, with a long-standing commitment to quality service

Company Description:

• Family-owned with strong community ties
• Commitment to internal promotion and career development
• Awards for outstanding workplace culture

Company Specialties:

• Convenience retailing
• Petroleum products
• Warehouse and distribution services

Company Website: https://jobs.kwiktrip.com/

ASSUMPTION: Kwik Trip's emphasis on community and employee well-being is consistent with its family-operated approach and market reputation.

📊 Role Analysis

Career Level: Entry to mid-level management position

Reporting Structure: Likely reports to upper management while supervising associates

Work Arrangement: Strictly on-site, requiring in-person interactions

Growth Opportunities:

• Advancement within retail leadership positions
• Potential to transition into corporate roles
• Opportunity to gain comprehensive retail management experience

ASSUMPTION: The role serves as a stepping stone for broader managerial responsibilities in retail.

🌍 Location & Work Environment

Office Type: Storefront environment with direct customer engagement

Office Location(s): Kwik Trip 1061, Combined Locks, Wisconsin

Geographic Context:

• Located in a community-oriented town
• Access to various local amenities
• Proximity to natural attractions in Wisconsin

Work Schedule: Variable shifts with requirements for flexibility in working hours

ASSUMPTION: Working conditions would require multitasking and adapting to the dynamics of the retail industry.

💼 Interview & Application Insights

Typical Process:

• Initial application and resume submission
• Follow-up phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service philosophy
• Leadership and problem-solving skills
• Ability to motivate and lead teams

Application Tips:

• Highlight relevant retail experience
• Focus on leadership and motivational skills
• Mention ability to handle dynamic work environments

ATS Keywords: Customer service, leadership, retail experience, problem-solving, team motivation

ASSUMPTION: The hiring process values interpersonal and leadership qualities—key to successful retail management.

🛠️ Tools & Technologies

• POS Systems
• Customer service management tools
• Inventory management software

ASSUMPTION: Familiarity with basic retail technologies and tools enhances job proficiency.

👔 Cultural Fit Considerations

Company Values:

• Treating customers and coworkers as family
• Strong community engagement
• Focus on honesty and integrity

Work Style:

• Team-oriented and collaborative
• Adaptable to dynamic work environments
• Proactive customer service approach

Self-Assessment Questions:

• Do I thrive in fast-paced environments?
• Can I motivate a team to meet and exceed goals?
• Do I enjoy connecting with customers and solving problems?

ASSUMPTION: Fit with company culture is crucial for long-term success in this role, emphasizing community service and team spirit.

⚠️ Potential Challenges

• High-stress environment during peak hours
• Balancing various customer needs and expectations
• Maintaining high motivation among team members
• Adapting to variable work schedules

ASSUMPTION: The challenges highlight the need for resilience, adaptability, and effective stress management strategies in the role.

📈 Similar Roles Comparison

• Similar roles may offer less profit sharing but more structured hours
• Kwik Trip’s unique profit-sharing program is a distinguishing feature
• Opportunity for upward mobility within a family-focused corporate structure

ASSUMPTION: Compared to peers, Kwik Trip's role prioritizes employee financial rewards and a supportive family-oriented work culture.

📝 Sample Projects

• Develop a customer service improvement plan
• Implement a team-building strategy to enhance morale
• Analyze customer feedback to inform service policies

ASSUMPTION: The role includes opportunities for creativity and strategic planning in customer service management.

❓ Key Questions to Ask During Interview

• What are the key success metrics for this role?
• How does Kwik Trip support professional growth?
• What are the main challenges faced by your customer service teams?
• How is employee performance measured and rewarded?
• Can you describe the team dynamics and management style?

ASSUMPTION: Questions focus on understanding company culture and the specific expectations of the role, positioning candidates for informed discussions.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights customer service and leadership experience
• Prepare for potential phone and in-person interviews
• Research Kwik Trip’s company culture and values
• Practice answers to common interview questions in retail management

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.