Customer Service Manager - New World Timaru

📌 Core Information

🔹 Job Title: Customer Service Manager - New World Timaru

🔹 Company: Foodstuffs

🔹 Location: Timaru, Canterbury, New Zealand

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading and managing the checkout, lotto, and cafe teams.
• Ensuring excellent customer service and operational efficiency.
• Implementing staff training and maintaining food safety standards.
• Flexible working schedule with one weekend day required.

ASSUMPTION: The role involves direct customer interaction and team leadership within a bustling supermarket environment. The requirement for flexible scheduling suggests the need for adaptability to various operational needs throughout the week.

📋 Key Responsibilities

✅ Oversee daily operations of the checkout team, ensuring efficient workflow.

✅ Supervise, train, and motivate staff to provide excellent customer service.

✅ Ensure compliance with food safety and health regulations.

✅ Develop strategies for staff scheduling and manage wage budgets.

✅ Address customer inquiries and resolve issues professionally.

ASSUMPTION: Responsibilities indicate an emphasis on operational management and team development, requiring both strategy and hands-on management skills.

🎯 Required Qualifications

Education: Not specified (assumed secondary education minimum due to management level)

Experience: Previous experience in supermarket management is essential.

Required Skills:

• Strong leadership and team management
• Proficiency in customer service and communication
• Problem-solving and adaptability
• Understanding of food safety standards

Preferred Skills:

• Valid Liquor Licence Controller Qualification
• Manager’s Certificate and Lotto Operator Certificate
• Familiarity with SAP or similar systems

ASSUMPTION: Preferred qualifications suggest a focus on regulatory compliance and efficient operations, typical in a New Zealand supermarket context.

💰 Compensation & Benefits

Salary Range: Not specified (industry benchmarking for similar roles suggests competitive salary)

Benefits:

• Comprehensive training programs
• Stable, consistent work schedule
• Potential for career advancement within a large cooperative

Working Hours: 40 hours per week, including one weekend day with negotiable details.

ASSUMPTION: Given the full-time nature and managerial level, the compensation package likely includes benefits typical of New Zealand retail management roles.

📌 Applicant Insights

🔍 Company Context

Industry: Retail Groceries

Company Size: 1,001-5,000 employees

Founded: Not specified

Company Description:

• 100% Kiwi-owned and operated
• A cooperative with over 200 stores across the South Island
• Committed to value, quality groceries, and community service

Company Specialties:

• Not specified, but includes retail grocery and supermarket operations

Company Website: http://www.foodstuffs-si.co.nz

ASSUMPTION: The company is a significant player in the South Island grocery retail sector, providing stability and growth opportunities through its large store network.

📊 Role Analysis

Career Level: Management

Reporting Structure: Reports likely to store owner or district manager

Work Arrangement: On-site, with specific shift scheduling

Growth Opportunities:

• Advancement to district or regional management roles
• Specialization in customer experience strategies
• Training and development in advanced management techniques

ASSUMPTION: The position offers significant career growth potential due to the expansive nature of Foodstuffs’ network and its commitment to employee development.

🌍 Location & Work Environment

Office Type: Supermarket environment

Office Location(s): Based in Timaru, Canterbury, New Zealand

Geographic Context:

• Timaru: A hub for local communities in Canterbury
• A mix of urban and rural customers served
• Known for scenic landscapes and close-knit community living

Work Schedule: Fixed days and hours with negotiable aspects, requiring flexibility for operational needs.

ASSUMPTION: Working in a bustling supermarket offers diverse interactions, supporting both the local community and tourists, enriching the work experience.

💼 Interview & Application Insights

Typical Process:

• Online application with resume and cover letter
• Initial screening by HR or hiring manager
• Interview processes including situational and behavioral assessments

Key Assessment Areas:

• Leadership capabilities
• Customer service philosophy and experience
• Problem-solving and decision-making skills

Application Tips:

• Highlight relevant management experience, especially in grocery retail
• Emphasize customer service achievements
• Prepare examples of leadership and problem-solving instances

ATS Keywords: Customer Service Manager, Retail Management, Supermarket Operations, Leadership, Food Safety

ASSUMPTION: The application process and assessment are designed to identify strong leaders who can foster team productivity and community engagement.

🛠️ Tools & Technologies

• Cash register systems
• Point of Sale (POS) terminals
• SAP software for inventory and scheduling management

ASSUMPTION: Competency with retail management technologies is essential for efficiency in daily operations, expected in a modern supermarket setting.

👔 Cultural Fit Considerations

Company Values:

• Community focus
• Commitment to quality service
• Supportive team environment

Work Style:

• Adaptive to change and challenges
• Collaborative and team-oriented
• Customer-focused and service-driven

Self-Assessment Questions:

• Am I comfortable leading diverse teams?
• Do I thrive in dynamic retail environments?
• Can I maintain composure in fast-paced situations?

ASSUMPTION: A cultural match is pivotal; success hinges on teamwork, customer service excellence, and community involvement.

⚠️ Potential Challenges

• Balancing customer satisfaction with operational efficiency
• Managing diverse teams during peak store hours
• Adapting to evolving retail technologies and best practices
• Ensuring compliance with health and safety regulations

ASSUMPTION: Challenges may arise from the varied demands of retail management and the need for constant adaptation to improve store processes and customer service.

📈 Similar Roles Comparison

• Comparable to roles in other large grocery chains regarding operational scope and management duties
• Potential differences in technology use or customer service strategies across companies
• Varying levels of community engagement expectations depending on store location and ownership

ASSUMPTION: The role may offer unique community engagement opportunities given Foodstuffs' emphasis on local, family-run businesses.

📝 Sample Projects

• Implementing a customer service improvement plan
• Redesigning staff scheduling for improved efficiency
• Launching a community initiative or event hosted by the store

ASSUMPTION: Projects will likely align with operational goals and community-focused initiatives, reflecting the strategic priorities of the store.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing the checkout team?
• How does New World Timaru differentiate itself from competitors?
• What community initiatives does New World Timaru prioritize?
• What resources are available for leadership development?
• How is success measured for this role?

ASSUMPTION: These questions help clarify expectations, the role’s impact, and opportunities for personal and professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application including resume and cover letter to Hayley.griffiths@newworld-si.co.nz
• Clearly explain your motivation for joining New World Timaru
• Highlight relevant experience in your cover letter
• Prepare to discuss potential start dates and schedule preferences during interviews
• Ensure to mention your eligibility to work in New Zealand if applicable

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.