Customer Service Manager, Part Time

📌 Core Information

🔹 Job Title: Customer Service Manager, Part Time

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and delivering a customer-centric shopping experience at the front end of the store
• Leading omnichannel processes and ensuring maintenance of store recovery standards
• Assisting the Store Manager in compliance and adherence to SOPs and company policies
• Overseeing customer experience teams and facilitating training and onboarding

ASSUMPTION: It is assumed that the job overview requires a focus on both operational management and team leadership to ensure quality customer service and seamless store operations.

📋 Key Responsibilities

✅ Manage and deliver effective front-end operations and expectations

✅ Lead the execution of omnichannel processes

✅ Ensure store recovery standards to uphold brand promises

✅ Assist with cash reconciliation, bank deposits, and inventory processes

✅ Train, observe, and coach customer experience team (sales floor and cashier)

✅ Serve as Manager on Duty (MOD) with responsibility for store oversight

✅ Participate in the unloading and stocking processes

ASSUMPTION: Responsibilities emphasize a balance between operational duties and team development to enhance customer satisfaction and store efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Team Leadership
• Compliance Management

Preferred Skills:

• Retail Management
• Omnichannel Process Expertise

ASSUMPTION: The role likely requires a blend of soft skills such as communication and leadership with technical knowledge in retail management systems.

💰 Compensation & Benefits

Salary Range: Not specified - assumed competitive rate for part-time retail management positions

Benefits:

• Health insurance (medical, dental, vision)
• Paid time off
• Generous employee discounts

Working Hours: 20 hours per week with flexibility for nights, weekends, and early mornings

ASSUMPTION: Compensation includes benefits typical for part-time retail roles, with flexibility to accommodate varying schedules preferred by retail employees.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on creative products and custom services

Company Size: 10,001+ employees, providing extensive networking and resource opportunities

Founded: 1973, establishing a strong market presence over decades

Company Description:

• Leading creative destination in North America
• Operates over 1,300 stores in the U.S. and Canada
• Part of a diversified company portfolio including custom and specialty framing

Company Specialties:

• Crafts and art supplies
• DIY and homemade goods
• Dedicated e-commerce platform

Company Website: http://www.michaels.com/

ASSUMPTION: Company insights suggest a stable, creative-focused job environment. Expect collaborative work culture aligning with their committed service to artistic and DIY projects.

📊 Role Analysis

Career Level: Mid-level management role designed for individuals with 2-5 years of experience

Reporting Structure: Reports directly to the Store Manager

Work Arrangement: On-site role requiring regular interaction with customers and team members

Growth Opportunities:

• Potential for promotion to full-time management positions
• Opportunity to spearhead specialized retail initiatives
• Access to broader company-wide networking avenues

ASSUMPTION: The role provides professional growth through skill enhancement in management and operations, likely beneficial for career advancement within the company.

🌍 Location & Work Environment

Office Type: Storefront retail environment with customer-facing interactions

Office Location(s): Specific to Columbus-Hilliard, OH area

Geographic Context:

• Located in a community-centric shopping area
• Access to a diverse customer base
• Area potentially supports creative and cultural community events

Work Schedule: Includes varied shifts to cover operational hours, including potential for evening and weekend work

ASSUMPTION: The location offers engagement with a dynamic customer demographic, supported by the versatility of retail setting work hours.

💼 Interview & Application Insights

Typical Process:

• Submit application via online career portal
• Complete an initial phone screening with HR
• Attend an on-site interview with the Store Manager

Key Assessment Areas:

• Leadership capabilities
• Problem-solving skills
• Customer service expertise

Application Tips:

• Highlight retail management experience
• Showcase leadership and team development skills
• Demonstrate knowledge of customer-centric methodologies

ATS Keywords: Customer Service, Retail Management, Team Leadership, Omnichannel

ASSUMPTION: A typical application process involves validation of both technical skills and culturally aligned interpersonal abilities tailored to the retail industry.

🛠️ Tools & Technologies

• Inventory management software
• POS systems
• Omnichannel retail platforms

ASSUMPTION: A variety of customer service and retail management technologies are utilised by Michaels to ensure efficient store operations and robust customer engagement.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity
• Customer-centric approaches
• Inclusivity and diversity

Work Style:

• Team-oriented culture
• Adaptability in fast-paced environments
• Innovative thinking for problem solving

Self-Assessment Questions:

• Am I passionate about leading customer service teams?
• Do I thrive in a dynamic retail environment?
• Can I effectively balance management and hands-on roles?

ASSUMPTION: The cultural fit focuses on candidates who value creativity and collaborative work environments, signifying a progressive organizational culture.

⚠️ Potential Challenges

• Balancing multiple operational tasks simultaneously
• Meeting varied customer expectations efficiently
• Adapting to changing store dynamics
• Maintaining compliance with diverse regulations

ASSUMPTION: The challenges align with common retail management scenarios, requiring strong multitasking and adaptive skills.

📈 Similar Roles Comparison

• Similar responsibilities to Assistant Store Manager positions but with more focus on specific store sections
• Differences in scope compared to Full-time roles, offering flexible engagement with managerial tasks
• Comparable industry requirements with variations in operational depth

ASSUMPTION: The role situates itself between customer service and management spectrums, offering unique insights into omnichannel retail settings.

📝 Sample Projects

• Organizing and executing in-store events
• Planning inventory changes and updates
• Leading a team in seasonal sales strategies

ASSUMPTION: Sample projects focus on hands-on management experiences that integrate broader company strategies and customer engagement practices.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does the company support professional development?
• Can you describe a successful team project you managed?
• How are customer grievances managed at store level?
• What are the growth opportunities for part-time roles within Michaels?

ASSUMPTION: Questions should aim to uncover the alignment of personal goals with company objectives and understanding of the operational challenges faced by the store team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare relevant documentation highlighting your management experience
• Tailor your resume to emphasize customer service skills
• Educate yourself about Michaels and its customer-centric values
• Contact Customer Care if accommodations are needed during the application process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.