Customer Service & Offer Management Specialist

📌 Core Information

🔹 Job Title: Customer Service & Offer Management Specialist

🔹 Company: Prysmian

🔹 Location: Wuppertal, North Rhine-Westphalia, Germany

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing customer inquiries
• Processing offers and coordinating with various departments
• Ensuring timely order fulfillment
• Handling complaints and ensuring compliance with export regulations

ASSUMPTION: The role requires interaction with internal teams and external clients to manage and resolve customer service issues, leveraging the applicant's communication and problem-solving skills.

📋 Key Responsibilities

✅ Oversee customer inquiries and issue resolutions

✅ Create and process commercial offers in SAP

✅ Propose alternative solutions and initiate new constructions when necessary

✅ Coordinate with product management for custom requirements

✅ Ensure compliance with export control regulations

✅ Oversee order management, ensure alignment with agreements

✅ Handle order confirmations and documentation

✅ Manage complaints and corrective actions

✅ Process orders and track fulfillment

ASSUMPTION: The responsibilities may include managerial oversight of the customer service process with a focus on quality assurance and escalation management.

🎯 Required Qualifications

Education: Completed commercial vocational training

Experience: Experience in sales or customer consulting is advantageous

Required Skills:

• Strong communication capabilities
• Competency in MS Office
• Time management and problem-solving skills

Preferred Skills:

• Experience with ERP systems, particularly SAP
• Proficiency in risk assessment and export control

ASSUMPTION: The role may occasionally require travel to client sites or vendor locations to coordinate offers and solutions.

💰 Compensation & Benefits

Salary Range: Not specified, competitive industry rates assumed

Benefits:

• Health insurance options
• Pension programs
• Professional development opportunities

Working Hours: 40 hours per week, likely standard office hours with occasional variability based on client needs

ASSUMPTION: Compensation details are competitive with industry norms for similar roles in the region.

📌 Applicant Insights

🔍 Company Context

Industry: Manufacturing, specializing in energy and telecommunication cable systems

Company Size: 10,001+ employees, indicating a vast resource network and potential for career advancement

Founded: 1872, showcasing extensive industry experience

Company Description:

• Global leader in energy and telecom cables
• Operates in over 50 countries, reflecting international reach
• Focus on sustainability and innovation

Company Specialties:

• Manufacturing and Telecommunication
• Sustainable energy solutions
• Technological innovation in cables

Company Website: http://www.prysmian.com

ASSUMPTION: Prysmian's broad market involvement and leadership status are pivotal to its strategic growth initiatives within the cable industry.

📊 Role Analysis

Career Level: Entry to mid-level role with opportunities for progression

Reporting Structure: Likely reports to a Senior Customer Service Manager or Head of Department

Work Arrangement: Full-time, on-site position facilitating team integration

Growth Opportunities:

• Mentorship programs
• Skill development in SAP and customer relationship management
• Potential for internal promotions based on performance

ASSUMPTION: This role supports professional growth through direct involvement in operational decision-making and customer engagement strategies.

🌍 Location & Work Environment

Office Type: Modern, fully equipped office environment

Office Location(s): Centralized in Wuppertal, North Rhine-Westphalia, Germany

Geographic Context:

• Wuppertal is a key industrial region in Germany
• Accessible by public transport, enhancing commute options
• Rich in cultural and recreational activities

Work Schedule: Standard 9-5 schedule with potential flexibility based on project demands

ASSUMPTION: The location offers ample opportunities for networking within the industry sector and convenient access to regional clients.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Phone and/or video interview with HR
• In-person interview with department head

Key Assessment Areas:

• Technical proficiency with ERP systems
• Ability to manage customer relationships
• Problem-solving and risk management capabilities

Application Tips:

• Highlight experience with SAP and customer service
• Emphasize problem-solving and communication skills
• Prepare examples of successful customer interactions

ATS Keywords: Customer Service, SAP, Offer Management, Sales Support, Communication

ASSUMPTION: The hiring process considers both technical skills and interpersonal capabilities as critical selection criteria.

🛠️ Tools & Technologies

• SAP ERP systems
• Microsoft Office Suite
• Customer relationship management (CRM) tools

ASSUMPTION: Proficiency in using advanced ERP systems such as SAP is essential, with ongoing training as part of the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation and technological leadership
• Diversity, equity, and inclusion
• Sustainability and environmental responsibility

Work Style:

• Collaborative and team-oriented environment
• Emphasis on independent initiative and proactive problem solving
• Supportive of continuous learning and skill development

Self-Assessment Questions:

• Do you have experience managing customer relationships effectively?
• Are you proficient with ERP systems and Microsoft Office?
• How do you stay organized and manage your time efficiently?

ASSUMPTION: A strong match for this role will be an individual who aligns with the company's emphasis on sustainable growth and innovation.

⚠️ Potential Challenges

• Balancing diverse customer needs and expectations
• Managing complex order processes and documentation
• Ensuring compliance with international trade regulations
• Navigating interpersonal dynamics in a large corporate environment

ASSUMPTION: The role involves occasional high-pressure situations demanding swift decision-making and problem resolution.

📈 Similar Roles Comparison

• Compared to similar roles, this position offers a robust company support network
• The role leverages cutting-edge technologies and processes
• Opportunity for growth into more specialized or managerial positions

ASSUMPTION: Similar roles in smaller companies may not provide the same international exposure or resource access.

📝 Sample Projects

• Implementing new SAP modules to improve order processing
• Developing training sessions for customer service protocols
• Creating customer feedback loops for process improvement

ASSUMPTION: The projects undertaken will primarily focus on enhancing efficiency and customer satisfaction through innovative solutions.

❓ Key Questions to Ask During Interview

• What does success look like in the first 6 months for this role?
• How does the company support ongoing employee development?
• Can you describe the team culture and work environment?
• What challenges might I face in this role, and how can I overcome them?
• How does this role contribute to the company's overall objectives?

ASSUMPTION: Effective preparation for this role involves understanding cross-departmental collaboration and developing strategies to meet key objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a cover letter emphasizing relevant experience
• Prepare for a potential phone interview within a week of application
• Research Prysmian's market position and recent projects
• Demonstrate how your experience aligns with the role's requirements

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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