Customer Service Officer

📌 Core Information

🔹 Job Title: Customer Service Officer

🔹 Company: Arrow Electronics

🔹 Location: Shenzhen, Guangdong, China

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing sales support to the Inside Sales Team.
• Assisting in maintaining performance expectations with customers and suppliers.
• Using ERP and ORACLE systems for internal processes.
• Engaging in customer service and administrative tasks.

ASSUMPTION: Given the focus on supporting both inside sales and customer engagements, the role likely demands strong interpersonal and technical skills.

📋 Key Responsibilities

✅ Ensure product shipment information is accurate and returned to sales.

✅ Process internal systems with familiarity in ERP and ORACLE systems.

✅ Maintain and prepare reports related to suppliers.

✅ Complete tasks assigned by supervisors and support necessary projects.

ASSUMPTION: Responsibilities indicate a blend of operational support and customer-focused activities, suggesting a versatile skill set is beneficial.

🎯 Required Qualifications

Education: Bachelor’s degree required

Experience: Proficiency in Microsoft Office and ERP systems preferred, especially SAP SD module

Required Skills:

• Fluent in written English
• Good communication skills
• Proficient in Microsoft Outlook, Excel, and PowerPoint

Preferred Skills:

• Knowledge of ERP systems, particularly SAP SD module
• Strong sense of commitment and teamwork ability

ASSUMPTION: The qualification requirements suggest a role suitable for individuals early in their career with a possibility of growth into technical or leadership roles.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Competitive compensation relative to industry standards
• Professional development opportunities
• Healthcare and wellness programs

Working Hours: 40 hours per week, typical business hours expected

ASSUMPTION: The compensation package likely includes industry-average salaries and standard corporate benefits typical of a large technology company.

📌 Applicant Insights

🔍 Company Context

Industry: Technology, Information, and Internet

Company Size: 10,001+ employees, indicating a well-established global presence

Founded: 1935

Company Description:

• Guides innovation for over 210,000 technology manufacturers.
• Provides a broad technology portfolio to manage forward-thinking products.
• Focus on enabling accessible technology solutions globally.

Company Specialties:

• Value-added distribution
• Global supply chain management
• Emerging technology solutions

Company Website: https://www.arrow.com/company/fiveyearsout/

ASSUMPTION: The company's extensive network and product portfolio suggest diverse career opportunities in various technology domains.

📊 Role Analysis

Career Level: Entry-level position, good for early-career professionals.

Reporting Structure: Likely reports to a customer service manager or senior officer.

Work Arrangement: On-site with expectations for in-person collaboration

Growth Opportunities:

• Advancement to senior customer service roles
• Possibility to shift to sales or supply chain roles
• Exposure to international business operations in a tech-driven environment

ASSUMPTION: Role analysis suggests ample learning opportunities, especially for those eager to gain experience in customer service within a technology firm.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): CN-Shenzhen, Upper Hills, Huang Gang Rd

Geographic Context:

• Located in one of China's major tech hubs
• Access to extensive urban amenities and transportation
• Proximity to large networks of suppliers and partners

Work Schedule: Standard business hours with potential for flexibility

ASSUMPTION: The environment in Shenzhen offers a dynamic work-life balance with substantial career networking possibilities.

💼 Interview & Application Insights

Typical Process:

• Submission of CV and cover letter via company website
• Initial screening by HR
• Interviews with team members and management

Key Assessment Areas:

• Technical proficiency in ERP systems
• Communication and problem-solving skills
• Ability to work within a team environment

Application Tips:

• Highlight experience with ERP systems in your application
• Demonstrate your communication and teamwork skills through specific examples
• Research Arrow Electronics' latest technology developments

ATS Keywords: Customer Service, Sales Support, ERP Knowledge, SAP, Communication Skills

ASSUMPTION: Applicants should focus on demonstrating technical and interpersonal skills clearly in their resumés to pass through automated tracking systems (ATS).

🛠️ Tools & Technologies

• ERP Systems (especially Oracle and SAP SD Module)
• Microsoft Office Suite
• Data management and reporting tools

ASSUMPTION: Familiarity with these tools is crucial for daily operations and will likely form a significant portion of the technical assessment during interviews.

👔 Cultural Fit Considerations

Company Values:

• Innovation in technology
• Commitment to customer satisfaction
• Team synergy and collaboration

Work Style:

• Collaborative team working environment
• Driven by deadlines and performance targets
• Adaptable and fast-paced atmosphere

Self-Assessment Questions:

• Am I comfortable with technology and eager to learn more?
• Do I enjoy problem-solving and working with detailed information?
• How do I handle multiple tasks and deadlines?

ASSUMPTION: A positive match with the company culture demands enthusiasm for technology and a focus on continuous improvement.

⚠️ Potential Challenges

• Managing the demands of a fast-paced tech environment
• Balancing multiple tasks and managing competing priorities
• Integration and adaptation to evolving ERP systems
• Sustaining customer satisfaction in dynamic scenarios

ASSUMPTION: The role demands resilience and flexibility to navigate a consistently evolving technological landscape.

📈 Similar Roles Comparison

• Customer Support Specialist roles with similar technical requirements
• Inside Sales Support roles with a focus on ERP systems
• Admin and Operations Assistant roles with a customer-facing aspect

ASSUMPTION: Similar roles in companies within the technology industry would require comparable technical proficiency but may vary in customer interaction levels.

📝 Sample Projects

• Leading an initiative to streamline product shipment processes
• Developing reports to enhance supplier communication
• Implementing a new ERP system feature to improve data accuracy

ASSUMPTION: Such projects would cultivate a strategic approach to operational efficiency and customer service enhancements.

❓ Key Questions to Ask During Interview

• What does success look like in this role?
• How does this position contribute to team goals?
• What tools and systems are central to daily operations?
• Can you describe a typical week in this role?
• What are the team's current challenges, and how might I contribute?

ASSUMPTION: These questions help uncover expectations, tools, and workplace integration, crucial for assessing role suitability accurately.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights experience with ERP systems
• Prepare examples of your communication skills and teamwork
• Tailor your cover letter to reflect Arrow Electronics' values
• Research the company's recent projects and industry positioning

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.