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Customer Service Rep(01016) - 9567 Main Street

Domino's
Full-time
On-site
Whitmore Lake, Michigan, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(01016) - 9567 Main Street

πŸ”Ή Company: Domino's

πŸ”Ή Location: Whitmore Lake, Michigan, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Customer Service

πŸ”Ή Date Posted: Sun Mar 30 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Engaging with customers throughout the shift
  • Addressing various customer-related issues effectively
  • Providing detailed information about products, services, and charges
  • Maintaining a positive, energetic communication style

ASSUMPTION: The candidate is expected to have basic computer literacy to access product information and manage customer inquiries.

πŸ“‹ Key Responsibilities

βœ… Engage with customers and handle inquiries professionally

βœ… Provide accurate product and service information

βœ… Resolve customer issues promptly and effectively

βœ… Maintain a positive and energetic demeanor throughout interactions

ASSUMPTION: Customer Representatives will be required to multitask, balancing customer interactions with maintaining accurate customer records.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role preferred

Required Skills:

  • Strong communication skills
  • Positive and energetic personality
  • Problem-solving abilities

Preferred Skills:

  • Previous customer service experience
  • Familiarity with Domino's products

ASSUMPTION: A high school diploma or equivalent is generally expected, although not specified.

πŸ’° Compensation & Benefits

Salary Range: Not specified

Benefits:

  • Employee discounts on Domino's products
  • Potential for advancement within the company
  • Flexible scheduling

Working Hours: Full-time, 40 hours per week, with potential for evening and weekend shifts

ASSUMPTION: Benefits may include additional perks such as training opportunities and access to employee assistance programs, which are common in the industry.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants, with a focus on pizza delivery and takeaway

Company Size: 89843 employees, offering expansive career opportunities given its global presence

Founded: 1960, with a long history of growth and innovation in the food service industry

Company Description:

  • Innovative in technology and customer engagement
  • Strong franchise and corporate culture
  • Global leader in pizza delivery services

Company Specialties:

  • Pizza
  • Sandwiches
  • Technology advancements in food service

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's promotes a dynamic work environment where continual learning and improvement are encouraged.

πŸ“Š Role Analysis

Career Level: Entry-level with opportunities for growth

Reporting Structure: Reports to store managers

Work Arrangement: On-site at Domino's store

Growth Opportunities:

  • Promotion to Shift Runner
  • Advancement to Management Trainee roles
  • Development in customer service and management skills

ASSUMPTION: This role is designed to be a stepping stone for those looking to advance within Domino's.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 9567 Main Street, Whitmore Lake, MI

Geographic Context:

  • Located in a suburban area with local amenities
  • Accessible by local public transportation
  • Family-friendly community atmosphere

Work Schedule: Full time, with schedule flexibility required

ASSUMPTION: Employees should be prepared for high customer interaction in a fast-paced environment.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Initial phone screening
  • In-person interview

Key Assessment Areas:

  • Communication skills
  • Customer service aptitude
  • Teamwork capability

Application Tips:

  • Highlight any customer service experience
  • Demonstrate knowledge of Domino's products
  • Express a willingness to learn and adapt

ATS Keywords: Customer Service, Positive Energy, Product Knowledge, Communication, Teamwork

ASSUMPTION: An emphasis will be placed on soft skills and ability to communicate effectively during assessments.

πŸ› οΈ Tools & Technologies

  • Point-of-Sale (POS) systems
  • Basic office applications (e.g., Excel for scheduling)
  • Domino's proprietary customer management software

ASSUMPTION: On-the-job training will be provided for any specific software or systems used.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Innovation and teamwork
  • Passion for quality service

Work Style:

  • Adaptable and flexible
  • Highly communicative
  • Customer-focused approach

Self-Assessment Questions:

  • Do I enjoy engaging with customers?
  • Am I able to work effectively in a team?
  • Do I thrive in a fast-paced work environment?

ASSUMPTION: Candidates who are outgoing and personable will find a great cultural fit at Domino's.

⚠️ Potential Challenges

  • Handling difficult customer interactions
  • Managing time in a bustling environment
  • Keeping up-to-date with product changes
  • Balancing multiple tasks simultaneously

ASSUMPTION: Training supports will be available to help employees meet these challenges effectively.

πŸ“ˆ Similar Roles Comparison

  • Similar roles in other food service companies may have less personal advancement potential
  • Other retail positions may focus less on interpersonal communication
  • This role provides a balanced mix of customer service and operational duties

ASSUMPTION: Comparative salary and benefits might align closely with industry standards, but Domino's offers distinct career progression paths.

πŸ“ Sample Projects

  • Participating in customer service training programs
  • Contributing to local marketing events
  • Assisting in the implementation of new service protocols

ASSUMPTION: In-store projects are designed to enhance service quality and customer satisfaction.

❓ Key Questions to Ask During Interview

  • What does a typical day look like for a Customer Service Representative at Domino's?
  • How does Domino's support employee development and career growth?
  • What tools and technologies will I be expected to use in this role?
  • How is feedback from customers typically handled and implemented?
  • Are there any specific sales targets or performance goals I should be aware of?

ASSUMPTION: Understanding operational expectations and career development paths will be crucial for potential candidates.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare your resume highlighting relevant customer service experience
  • Practice common customer service interview questions
  • Be ready to discuss your ability to manage multiple tasks
  • Prepare examples of how you have demonstrated problem-solving skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.