Customer Service Rep(01037) - 17140 East Warren Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(01037) - 17140 East Warren Ave

🔹 Company: Domino's

🔹 Location: Detroit, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a fast-paced environment
• Handling customer orders accurately over the phone and in person
• Maintaining store cleanliness and operating equipment
• Managing inventory and performing general store duties

ASSUMPTION: The role focuses heavily on communication and customer interaction given the emphasis on service and order processing.

📋 Key Responsibilities

✅ Process telephone and in-person customer orders

✅ Operate and maintain store equipment

✅ Stock and organize inventory

✅ Ensure cleanliness of equipment and facility

✅ Handle cash transactions and make correct monetary change

ASSUMPTION: Responsibilities likely extend to all team members based on the need for teamwork in store operations.

🎯 Required Qualifications

Education: Not specified; likely high school level given age requirement

Experience: None required, perfect for entry-level candidates

Required Skills:

• Strong verbal communication abilities
• Basic mathematical skills for handling transactions
• Proficiency with keyboard or touchscreen for order entry

Preferred Skills:

• Excellent teamwork and collaboration skills
• Prior experience in a customer service role

ASSUMPTION: Candidates should display strong interpersonal skills due to the customer-facing nature of the role.

💰 Compensation & Benefits

Salary Range: Not specified; industry standard for entry-level customer service roles in the area

Benefits:

• Flexible scheduling options
• Opportunities for growth and advancement
• Discounts on food items

Working Hours: Part-time and full-time options available; flexible to accommodate other commitments

ASSUMPTION: The role likely offers flexibility in scheduling to attract students or those seeking secondary employment.

📌 Applicant Insights

🔍 Company Context

Industry: Fast food and restaurant industry, a rapidly growing sector with numerous career opportunities

Company Size: 10,001+ employees indicating significant potential for networking and career advancement

Founded: 1960, with a long-standing history of innovation and expansion

Company Description:

• Leader in pizza delivery with a global presence in over 90 markets
• Culture focused on fun, innovation, and teamwork
• Consistent growth trajectory with a commitment to customer satisfaction and quality

Company Specialties:

• Pizza and sandwiches
• Advanced technology initiatives
• Marketing and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Based on the company's growth and size, applicants can expect ample opportunities for career development and internal promotion.

📊 Role Analysis

Career Level: Entry-level, suitable for candidates starting their career journey

Reporting Structure: Likely reporting to store managers or supervisors

Work Arrangement: Primarily on-site to facilitate prompt customer service

Growth Opportunities:

• Pathway from customer service to management roles
• Opportunity to transition into franchise ownership
• Professional development through internal training programs

ASSUMPTION: Given the company's emphasis on advancement, career pathways are likely well-structured and supportive of employee growth.

🌍 Location & Work Environment

Office Type: Fast-paced dynamic retail environment

Office Location(s): 17140 East Warren Ave, Detroit, Michigan

Geographic Context:

• Located in a bustling area of Detroit accessible to public transport
• Varied customer demographics providing diverse work interactions
• Community-focused, supporting local involvements

Work Schedule: Flexible hours with potential for day, night, and weekend shifts

ASSUMPTION: The job may require adaptability for varying shift patterns, appealing to those with flexible lifestyle needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission through company website
• Initial phone screening to assess basic skills and availability
• In-person interview at store with manager or hiring authority

Key Assessment Areas:

• Customer service aptitude
• Communication effectiveness
• Problem-solving abilities

Application Tips:

• Highlight any previous customer service experience
• Emphasize flexibility in schedule availability
• Prepare to discuss scenarios demonstrating problem-solving skills

ATS Keywords: Customer Service, Order Processing, Communication, Teamwork, Cash Handling

ASSUMPTION: The hiring process is likely straightforward, focusing on interpersonal skills and adaptability to meet the role's dynamic nature.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication headsets for in-store communication
• Inventory management software

ASSUMPTION: Training on specific tools will be provided, reducing the barrier for entry-level applicants new to such technologies.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Teamwork and support for diversity

Work Style:

• Hands-on and dynamic work environment
• Encourages initiative and problem-solving
• Focus on collaborative team effort

Self-Assessment Questions:

• How do you handle high-pressure situations?
• Are you comfortable working in a fast-paced setting?
• Do you enjoy working collaboratively within a team?

ASSUMPTION: Candidates who align with the company’s values may find greater satisfaction and longevity in the role.

⚠️ Potential Challenges

• Handling multiple orders during peak times
• Adapting to varying temperature conditions within the store
• Working under pressure during rush hours
• Managing customer expectations while ensuring order accuracy

ASSUMPTION: Challenges mainly revolve around fast-paced service and adaptability to physical working conditions.

📈 Similar Roles Comparison

• Higher emphasis on customer service than a typical fast-food crew member
• More opportunities for advancement compared to similar entry-level roles
• Greater flexibility in scheduling compared to standard retail positions

ASSUMPTION: Compared to other entry-level roles, this position might offer more growth opportunities and flexibility.

📝 Sample Projects

• Develop a system for improving order accuracy
• Create a weekly report on inventory management
• Organize a team event to boost morale and teamwork

ASSUMPTION: Projects could involve improving in-store processes and driving engagement among team members.

❓ Key Questions to Ask During Interview

• What are the most critical qualities for success in this role?
• How does Domino's measure success for customer service reps?
• Can you describe a typical day in this position?
• What opportunities for advancement exist within the company?
• How does the company support employees during busy periods?

ASSUMPTION: These questions aim to uncover more about the role's responsibilities and the company's support mechanisms.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Ensure availability matches the job's scheduling needs
• Practice common interview questions to improve readiness
• Await communication from a hiring manager for further steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.