Customer Service Rep(01110) - 8017 N. Wayne Road

📌 Core Information

🔹 Job Title: Customer Service Rep(01110) - 8017 N. Wayne Road

🔹 Company: Domino's

🔹 Location: Westland, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Consistent communication with customers to handle inquiries and resolve issues.
• Maintaining comprehensive knowledge of Domino's products and services.
• Delivering information about product details, services, and charges clearly to customers.
• Exercising excellent customer service skills to ensure satisfaction.

ASSUMPTION: The job involves high volumes of interaction with customers as it's part of a well-known fast-paced service brand. This deduction is based on common practices for customer service roles in this industry.

📋 Key Responsibilities

✅ Engage with customers throughout the shift in a professional manner.

✅ Keep up-to-date with product offerings and service updates.

✅ Handle customer-related issues proactively.

ASSUMPTION: Emphasis on customer satisfaction implies potential follow-up on customer complaints and feedback, a standard in customer service roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role or similar setting

Required Skills:

• Customer Service
• Communication
• Problem Solving

Preferred Skills:

• Product Knowledge
• Teamwork

ASSUMPTION: Experience with high volume, customer-facing environments may be preferred, as this aligns with the company’s customer engagement strategy.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for entry-level in similar roles

Benefits:

• Employee discounts
• Flexible work schedules
• Training programs for career advancement

Working Hours: Approximately 40 hours per week with potential evening and weekend shifts

ASSUMPTION: The compensation package likely includes incentives or bonuses related to customer satisfaction and sales performance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, emphasizing rapid service and quality

Company Size: 10,001+ employees, offering diverse career paths and extensive networking opportunities

Founded: 1960

Company Description:

• Innovative approaches to technology and customer service
• Strong emphasis on fun and community in the workplace
• Large international presence with continued growth and development

Company Specialties:

• Pizza
• Sandwiches
• Digital Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company culture likely values innovation and teamwork, essential components reflected in its global success and technological advancements.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting in customer service or the food industry

Reporting Structure: Typically reports to shift manager or team lead

Work Arrangement: On-site with all interactions occurring within the store environment

Growth Opportunities:

• Shift Runner roles for enhanced responsibility
• Management Trainee programs for career progression
• Potential to advance to General Manager positions

ASSUMPTION: Employees have access to company initiatives aimed at developing future leaders, a common strategy in large companies seeking to promote from within.

🌍 Location & Work Environment

Office Type: Retail store, designed for customer-first experiences

Office Location(s): 8017 N. Wayne Road, Westland, Michigan

Geographic Context:

• Located in a suburban area with access to local community
• Proximity to local shopping and business centers
• Accessible via major roadways

Work Schedule: Varied shifts covering week and weekend hours based on location needs

ASSUMPTION: The retail environment may require adaptability to changes in customer flow and peak business hours typical for food service settings.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Preliminary telephone interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service acumen
• Communication skills
• Problem-solving ability

Application Tips:

• Emphasize customer service experiences on your resume
• Prepare examples of past customer interactions
• Demonstrate enthusiasm for the Domino's brand

ATS Keywords: Customer Service, Communication, Problem Solving, Product Knowledge, Teamwork

ASSUMPTION: The interview process may prioritize practical customer service experiences which are relevant to the role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer Relationship Management (CRM) software
• Order tracking applications

ASSUMPTION: Familiarity with standard customer service tools in retail might be advantageous, although training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to superior customer service
• Innovation and improvement
• Teamwork across all levels

Work Style:

• Fast-paced and dynamic
• Team-oriented with individual accountability
• Responsive to customer needs and feedback

Self-Assessment Questions:

• Do I thrive in a fast-paced work environment?
• Am I committed to providing excellent customer service?
• How do I handle multiple customer interactions effectively?

ASSUMPTION: A positive and collaborative attitude would greatly enhance success within the Domino’s work culture.

⚠️ Potential Challenges

• Handling high volumes of customer interactions
• Adapting to varying customer demands quickly
• Ensuring product knowledge isn’t overlooked in routine situations
• Balancing individual tasks with team responsibilities

ASSUMPTION: Ongoing training and support might be available to help address these challenges, which are typical in the retail food industry.

📈 Similar Roles Comparison

• Similar to roles in retail environments like fast-food attendants or sales associates
• Less specialized compared to roles requiring in-depth food preparation skills
• More customer facing compared to back-office restaurant roles

ASSUMPTION: The role is likely comparable to positions in other quick-service restaurant chains, emphasizing speed and customer interaction.

📝 Sample Projects

• Improving customer service experience through feedback initiatives
• Participating in training sessions for new menu launches
• Coordinating with team members to manage peak service hours

ASSUMPTION: Projects may vary based on local store initiatives designed to enhance operation efficiency and customer satisfaction.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced by customer service reps at Domino’s?
• How does Domino’s support career growth for entry-level positions?
• What makes an employee successful in this role?
• How is performance typically measured for this position?
• Can you describe a successful interaction between a Customer Service Rep and a customer?

ASSUMPTION: Asking insightful questions reflects interest and preparation, which are valued in interview settings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant customer service experience
• Practice responses to common interview questions
• Be prepared to discuss your customer service philosophy
• Follow up post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.