Customer Service Rep (01169) - 1636 E 8 Mile

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - 01169

🔹 Company: Domino's

🔹 Location: Detroit, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to provide information and address inquiries
• Maintaining a positive and energetic demeanor
• Managing customer-related issues efficiently
• Being knowledgeable about product details, services, and related charges

ASSUMPTION: The role emphasizes strong communication and problem-solving skills due to the nature of interacting with customers constantly.

📋 Key Responsibilities

✅ Engage with customers throughout the shift to ensure satisfaction

✅ Address various customer-related issues professionally

✅ Be well-versed in product knowledge and service details

ASSUMPTION: Customer Service Representatives should be prepared to handle high-volume customer interactions, given this is a role within the fast-paced food service industry.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Product Knowledge

Preferred Skills:

• Teamwork
• Time Management

ASSUMPTION: Basic educational qualifications are likely sufficient, focusing more on personality and communicative abilities.

💰 Compensation & Benefits

Salary Range: $9.25 per hour

Benefits:

• Possible access to performance bonuses
• On-duty meals
• Employee discount

Working Hours: 40 hours per week, potentially requiring flexibility for shift work

ASSUMPTION: The compensation package may be supplemented with potential bonuses and employee benefits typical for customer-focused roles in the food industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants providing global pizza delivery service

Company Size: 10,001+ employees with vast career development opportunities

Founded: 1960, growing into a leading global brand

Company Description:

• Fun and innovative work environment
• Emphasis on technology and customer satisfaction
• Globally recognized brand with constant growth and expansion

Company Specialties:

• Pizza
• Marketing
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s being a market leader implies a structured work environment with potential career advancements.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting in the customer service field

Reporting Structure: Likely reports to store manager or team lead

Work Arrangement: On-site, with physical tasks based on the listed requirements

Growth Opportunities:

• Career advancement to supervisory roles
• Training opportunities in customer care and management
• Possible transition to other roles within Domino’s corporate or franchise locations

ASSUMPTION: The company’s size and industry indicate more roles could become available to those performing well.

🌍 Location & Work Environment

Office Type: Fast-paced restaurant environment

Office Location(s): Located at 1636 E 8 Mile, Detroit, Michigan

Geographic Context:

• Accessible location in Detroit
• Region known for diverse communities
• Proximity to Ann Arbor, where the company is headquartered

Work Schedule: Likely includes weekends and evenings, reflecting typical customer service hours

ASSUMPTION: The urban location implies accessibility to public transport, aiding daily commuting.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone screening
• In-person interview with the store manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving abilities
• Personality fit with team culture

Application Tips:

• Focus on highlighting communication skills
• Provide examples of problem-solving situations faced previously
• Research Domino’s values and reflect them during the interview

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving

ASSUMPTION: Application processes may require showcasing alignment with core company values, impacting the preparation strategy.

🛠️ Tools & Technologies

• Telephones and TDD equipment
• Computers for order management
• Pizza cutters and peels for product handling

ASSUMPTION: Familiarity with basic digital tools and physical handling equipment is crucial for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and enjoyment in the workplace
• Global service leadership

Work Style:

• Detail-oriented service delivery
• Adaptability to fast-paced environments
• Strong teamwork and collaboration

Self-Assessment Questions:

• Do I thrive in a customer-oriented role?
• Can I maintain a positive demeanor under stress?
• Am I comfortable with physical activities during work hours?

ASSUMPTION: Domino's vibrant work environment necessitates adaptability and a strong customer service ethos.

⚠️ Potential Challenges

• Handling high volume customer interactions
• Managing physical demands, including lifting and standing
• Adapting to potentially irregular work hours
• Navigating conflict resolution with dissatisfied customers

ASSUMPTION: Candidates should consider personal physical well-being and stress management skills during their decision-making process.

📈 Similar Roles Comparison

• Less autonomy compared to corporate roles
• Higher physical demands than typical office jobs
• Opportunities for rapid skill acquisition in customer service

ASSUMPTION: An entry-level role providing a foundational understanding of customer service practices.

📝 Sample Projects

• Managing an influx of holiday orders
• Updating product information guides
• Coordinating with delivery drivers for seamless service

ASSUMPTION: Project experiences are primarily operational, revolving around immediate customer service solutions.

❓ Key Questions to Ask During Interview

• What growth opportunities does this role offer?
• How do you measure customer service success?
• What are the typical challenges faced in this position?
• How does the team handle high-pressure situations?
• What is the management style at this location?

ASSUMPTION: Inquiring about career progression showcases a candidate’s long-term interest in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for an initial phone screening
• Be ready to discuss your availability
• Familiarize yourself with Domino's culture and operations

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.