Customer Service Rep(01238) - 2804 Rodd St.

📌 Core Information

🔹 Job Title: Customer Service Representative (01238) - 2804 Rodd St.

🔹 Company: Domino's

🔹 Location: Midland, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers in a fun and energetic environment
• Opportunities for career advancement within the company
• Immediate openings for candidates ready to join
• Being part of a large team in a prominent restaurant chain

ASSUMPTION: This role is suitable for individuals who enjoy dynamic work environments and have strong interpersonal skills given the emphasis on customer interaction.

📋 Key Responsibilities

✅ Answer phones and assist customers with inquiries

✅ Utilize computer systems for order management

✅ Greet and visit with customers to ensure a welcoming atmosphere

✅ Assist in preparing food products as per company standards

✅ Perform store cleaning and maintain sanitation

✅ Support marketing and promotional activities

ASSUMPTION: The responsibilities focus on providing quality service with an expectation that representatives are adaptable and proactive in their duties.

🎯 Required Qualifications

Education: Not specified

Experience: Open to candidates with 0-2 years of experience

Required Skills:

• Positive Attitude
• Self-Motivated
• Customer Service Oriented
• Willingness to Learn
• Basic Math Skills

Preferred Skills:

• Experience in a customer-facing role
• Ability to work in fast-paced environments

ASSUMPTION: Preferred skills are based on typical customer service roles but not explicitly mentioned in the original listing.

💰 Compensation & Benefits

Salary Range: Not specified; competitive wages mentioned

Benefits:

• Flexible Schedules
• Competitive Wages
• Paid Training
• Career Advancement Opportunities
• Meal Discounts

Working Hours: 40 hours per week, possibly with flexible scheduling

ASSUMPTION: Compensation might vary based on location and experience, with opportunities to earn more through promotions and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza and delivery services

Company Size: 10,001+ employees, offering diverse roles and growth opportunities

Founded: 1960

Company Description:

• Strong emphasis on innovation and customer satisfaction
• Global presence with approximately 17,100 stores in 90+ markets
• Engaged in debuting technology firsts and creating new menu items

Company Specialties:

• Pizza
• Marketing
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is regarded as an industry leader, which can be appealing to prospective employees seeking stable and rewarding careers.

📊 Role Analysis

Career Level: Entry-level, ideal for new workforce entrants

Reporting Structure: Likely reports to store manager or team leader

Work Arrangement: On-site with potential shift variations

Growth Opportunities:

• Opportunity to advance to supervisory roles
• Gain experience in customer engagement and operations
• Develop valuable life skills in a team-oriented environment

ASSUMPTION: The role is structured to prepare individuals for future leadership positions within the company.

🌍 Location & Work Environment

Office Type: Domino's store outlet

Office Location(s): 2804 Rodd St., Midland, MI

Geographic Context:

• Located in Midland, a city offering a mix of urban and suburban vibes
• Access to local amenities and community activities
• Part of a growing metropolitan area

Work Schedule: Likely includes evening and weekend shifts to meet store operational hours

ASSUMPTION: Midland provides a supportive environment for entry-level workers, with community resources and activities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at the store

Key Assessment Areas:

• Customer service skills
• Ability to work as part of a team
• Willingness to learn and adapt

Application Tips:

• Highlight any previous customer service experience
• Emphasize your positive attitude and eagerness to learn
• Be ready to discuss how you handle challenging situations

ATS Keywords: Customer Service, Positive Attitude, Self-Motivated, Basic Math Skills

ASSUMPTION: The application process is straightforward, tailored to evaluate essential customer interaction skills.

🛠️ Tools & Technologies

• Order management software
• Point-of-sale systems
• Basic computer applications

ASSUMPTION: Familiarity with retail and service industry software solutions is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Embrace of technology and innovation
• Teamwork and collaboration

Work Style:

• Flexible and adaptive approach
• Center on customer engagement
• Focus on continuous improvement

Self-Assessment Questions:

• Do I enjoy interacting with customers?
• Can I handle a fast-paced work environment?
• Am I open to learning new skills and systems?

ASSUMPTION: Success in this role requires aligning with company values and being open to frequent changes in the work setting.

⚠️ Potential Challenges

• Adapting to a high-volume service environment
• Managing varied customer expectations
• Balancing multiple tasks efficiently
• Keeping up with technology updates and processes

ASSUMPTION: Challenges are typical of customer service positions but provide opportunities for growth and skill development.

📈 Similar Roles Comparison

• Opportunities for learning in smaller customer-centric environments
• More structured and process-driven roles in corporate settings
• Similar foundational skills applicable to broader retail roles

ASSUMPTION: Roles in the customer service field are somewhat consistent across various industries, with specifics on customer type and service model.

📝 Sample Projects

• Assisting in community-based promotional events
• Supporting store redesign or layout improvements
• Contributing ideas for increasing customer satisfaction scores

ASSUMPTION: Potential projects would likely align with marketing or promotional initiatives tied to store operations.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by Customer Service Representatives here?
• How does Domino's support career growth for this role?
• What does a typical day entail for a CSR at this location?
• Are there ongoing training or development programs available?
• Can you describe the team dynamics here at the Midland location?

ASSUMPTION: Questions reflect a genuine interest in the role's demands and potential for professional development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting your customer service skills
• Complete any online assessments if provided
• Attend the scheduled interview at the specified location
• Follow up with a thank-you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.