Customer Service Rep(01305) - 71-F Cowardly Lion Dr

📌 Core Information

🔹 Job Title: Customer Service Rep(01305) - 71-F Cowardly Lion Dr

🔹 Company: Domino's

🔹 Location: West Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers both in-store and over the phone.
• Managing orders and processing payments efficiently.
• Maintaining high standards in product preparation and cleanliness.
• Adhering to company brand and uniform guidelines.

ASSUMPTION: This position may serve as an entry point for those looking to gain experience in customer service, particularly suitable for high school students and those seeking part-time roles.

📋 Key Responsibilities

✅ Receive and process customer orders, both in-store and on phone

✅ Prepare all products efficiently and accurately

✅ Stock ingredients in designated storage areas and maintain inventory

✅ Clean equipment and facility daily, ensuring a safe working environment

✅ Distribute various marketing materials as directed by management

• Communicate verbally with a positive attitude with customers and fellow team members
• Complete additional tasks as requested by the management team

ASSUMPTION: This role can be seen as a foundational position with opportunities for employees to demonstrate multitasking and interpersonal skills.

🎯 Required Qualifications

Education: Not specified, but a high school diploma would be beneficial.

Experience: No specific experience required; ideal for beginners.

Required Skills:

• Customer Service
• Positive Attitude
• Teamwork
• Quality Control
• Basic Math
• Computer Skills
• Hand/Eye Coordination
• Reliability and Punctuality

Preferred Skills:

• Previous experience in a customer service role
• Flexibility to work various shifts including weekends

ASSUMPTION: A positive and friendly demeanor is highly valued, and while specific educational qualifications are not detailed, practical skills and attitude are prioritized.

💰 Compensation & Benefits

Salary Range: Not specified; typical hourly wages for customer service roles at Domino’s often align with industry standards.

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for career advancement

Working Hours: Typical shifts are around 40 hours per week, with flexibility depending on store needs.

ASSUMPTION: The role offers foundational experience with potential for long-term career growth within the company, supported by Domino’s commitment to promoting from within.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – A dynamic and fast-paced industry known for innovation and customer engagement.

Company Size: With over 10,001+ employees, Domino's offers a mix of corporate stability and franchise-driven local focus.

Founded: 1960

Company Description:

• Globally recognized brand in pizza delivery with a passion for quality and service.
• Pioneers of technology integration in order management and customer interaction.
• Continuous innovation in menu and customer service methodologies.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Digital Innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s large global presence can offer diverse opportunities for career growth and skill development across multiple locations.

📊 Role Analysis

Career Level: Entry-level; suitable for newbies in the workforce aiming to build foundational customer service skills.

Reporting Structure: Typically reports to shift supervisors or store managers.

Work Arrangement: On-site at the specified location for consistent customer interaction and order processing.

Growth Opportunities:

• Progression to supervisory roles within store operations
• Exposure to operations and logistics processes
• Enhanced customer interaction skills valuable in retail and hospitality sectors

ASSUMPTION: Built largely as a learning environment where employees can acquire practical skills useful in many retail and service-oriented careers.

🌍 Location & Work Environment

Office Type: Typically a retail environment focused on customer service.

Office Location(s): West Virginia, United States – Situated to serve local communities effectively.

Geographic Context:

• Strategically located for serving a diverse customer base.
• Access to local amenities and transportation networks for easy commutes.
• Opportunities for community engagement and local events.

Work Schedule: Shift-based scheduling with potential for flexible hours based on demand.

ASSUMPTION: The local operation may integrate deeply with the community, promoting a community-centric service model that leverages local culture.

💼 Interview & Application Insights

Typical Process:

• Submission of online application through company website
• Initial phone screening to assess basic skills and availability
• On-site interview with store manager or shift leader

Key Assessment Areas:

• Customer interaction abilities and communication skills
• Reliability and punctuality
• Ability to work in a team setting

Application Tips:

• Highlight experiences that demonstrate a positive attitude and teamwork.
• Emphasize flexibility and willingness to work varied shifts.
• Show enthusiasm for the brand and its product offerings.

ATS Keywords: Customer service, team player, flexible scheduling, punctuality, basic math

ASSUMPTION: Practical and straightforward application processes suggest focus on interpersonal skills rather than extensive technical background.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order processing
• Basic usage of inventory management software
• Standard communication tools for team collaboration

ASSUMPTION: Standard industry tools aimed at facilitating efficient order handling and customer service are integral to the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to delivering high-quality customer service
• Emphasis on innovation and creativity in product offerings
• Teamwork and collaboration across diverse teams

Work Style:

• Fast-paced and dynamic working environment
• Reliance on team collaboration for achieving targets
• Strong focus on customer satisfaction and engagement

Self-Assessment Questions:

• Do I enjoy interacting with different types of people?
• Can I maintain enthusiasm in a busy work setting?
• Am I flexible with my work schedule to accommodate varying shifts?

ASSUMPTION: Cultural fit highly prioritizes interpersonal relationships and efficient team dynamics.

⚠️ Potential Challenges

• Balancing multiple customer orders simultaneously during peak times
• Maintaining high service standards in a fast-paced environment
• Adapting to a varying work schedule and high team dependence
• Handling customer complaints or product issues diplomatically

ASSUMPTION: A major focus on maintaining continuous customer satisfaction despite potential high-pressure scenarios is prevalent.

📈 Similar Roles Comparison

• Compared to cashier or retail assistant roles, this position offers greater emphasis on customer engagement over transactional interactions.
• More team-oriented than single-role positions like inventory stocking.
• In contrast to office-based roles, involves direct, front-line customer service tasks.

ASSUMPTION: Roles within similar sectors may have differing levels of customer interaction and operational responsibilities.

📝 Sample Projects

• Improving order accuracy through team-based training sessions
• Participating in seasonal promotional campaigns under management guidance
• Assisting in new product launches and introductions to customers

ASSUMPTION: Practical involvement in real-time customer service tasks can enhance experiential learning and skills development.

❓ Key Questions to Ask During Interview

• What typical challenges might I encounter in this role, and how can I best prepare for them?
• Are there opportunities for professional growth within Domino’s?
• How does teamwork contribute to the success of this location?
• Can you describe a typical day in this role?
• What are the most important attributes for success in this role?

ASSUMPTION: Addressing questions about growth prospects and operational challenges can offer insights into career trajectory and day-to-day responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial phone screening call to discuss your application further.
• Attend an in-person interview at the Domino's location to meet the management team.
• Demonstrate your customer service skills and teamwork during the interview.
• Await feedback from Domino's on next steps if selected.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.