Customer Service Rep(01335) - 2113 College Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (01335) - 2113 College Ave

🔹 Company: Domino's

🔹 Location: West Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by taking and processing orders.
• Engaging in the preparation and cooking of Domino's signature pizzas.
• Ensuring consistent customer satisfaction and experience.
• Maintaining a dynamic and fast-paced work environment.

ASSUMPTION: The job requires handling both customer-facing and kitchen duties, which implies a mix of customer service skills and basic culinary expertise.

📋 Key Responsibilities

✅ Taking and processing customer orders efficiently.

✅ Assisting in pizza preparation and ensuring quality standards are met.

✅ Delivering exceptional customer service with enthusiasm.

✅ Maintaining cleanliness and organization within the work area.

ASSUMPTION: Responsibilities may extend to include handling cash transactions and potentially training new staff members.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or related role

Required Skills:

• Customer Service
• Order Taking
• Pizza Making

Preferred Skills:

• Experience in a fast-food or restaurant environment
• Basic culinary skills

ASSUMPTION: No formal education is required beyond high school, and previous experience in food service is beneficial but not mandatory.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligns with entry-level compensation in the fast-food industry

Benefits:

• Employee discounts on menu items
• Flexible scheduling opportunities
• Opportunities for advancement and growth within the company

Working Hours: 40 hours per week

ASSUMPTION: Compensation may include hourly wages with potential for overtime, depending on location-specific policies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees; a large organization providing career stability and networking opportunities.

Founded: 1960

Company Description:

• Renowned for innovative approaches in food service and technology.
• Operates approximately 17,100 stores in over 90 markets globally.
• Focuses on creating a fun and dynamic workplace.

Company Specialties:

• Pizza
• Sandwiches
• Digital

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Prospective candidates may expect a structured training program due to the company's size and resources.

📊 Role Analysis

Career Level: Entry-level, ideal for individuals starting their careers in customer service or hospitality.

Reporting Structure: Likely reports to a shift manager or assistant manager.

Work Arrangement: On-site role with consistent interaction with team members and customers.

Growth Opportunities:

• Potential progression to supervisory roles
• Opportunities for training and professional development
• Pathways to corporate roles within Domino's

ASSUMPTION: Entry-level positions can be a stepping stone to higher responsibilities within the retail food service sector.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 2113 College Ave, West Virginia

Geographic Context:

• Situated in a community-friendly location
• Accessible by public transport
• Proximity to local educational institutions and amenities

Work Schedule: Typically 40 hours per week, with potential for variable shifts including evenings and weekends.

ASSUMPTION: The role involves physical activity, including standing for long periods and handling hot items safely.

💼 Interview & Application Insights

Typical Process:

• Submit an application online
• Initial phone screening
• In-person interview with a store manager

Key Assessment Areas:

• Customer service aptitude
• Ability to work in a team
• Adaptability to fast-paced environments

Application Tips:

• Highlight previous customer service or retail experience
• Showcase enthusiasm and willingness to learn
• Be prepared to discuss schedule availability

ATS Keywords: Customer Service, Order Taking, Team Player, Fast-paced

ASSUMPTION: Candidates should be prepared to demonstrate a positive attitude and provide examples of teamwork experience.

🛠️ Tools & Technologies

• Store computer systems for order processing
• Kitchen appliances for meal preparation
• POS systems for handling transactions

ASSUMPTION: Training on specific technologies and systems will be provided on the job.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and creativity in service delivery
• Teamwork and collaboration

Work Style:

• Fast-paced and energetic
• Customer-focused approach to service
• Flexible and adaptable to change

Self-Assessment Questions:

• Do I thrive in high-energy environments?
• Am I comfortable interacting with a diverse customer base?
• Can I adapt quickly to new situations and responsibilities?

ASSUMPTION: Cultural fit is significant, and candidates should align with Domino's values of quality and enthusiasm.

⚠️ Potential Challenges

• Handling periods of high customer volume
• Maintaining efficiency in diverse tasks
• Working in a constantly changing environment
• Balancing speed and quality in customer service

ASSUMPTION: Candidates should be ready to address these challenges with resilience and effective problem-solving skills.

📈 Similar Roles Comparison

• Compared to other entry-level positions, this role offers direct customer interaction and culinary exposure.
• Provides a balanced experience in both customer service and operational duties.
• Opportunities for rapid advancement based on performance and tenure.

ASSUMPTION: The job compares favorably to other roles in the hospitality sector due to its dynamic work environment and growth potential.

📝 Sample Projects

• Assisting in a community event organized by Domino's
• Leading a shift team to achieve sales targets
• Implementing a new customer feedback process

ASSUMPTION: The scope for involvement in projects will depend on store location and managerial initiatives.

❓ Key Questions to Ask During Interview

• What opportunities for growth and development are available?
• Can you describe a typical day in this role?
• How does the team measure success?
• What training and support does Domino's provide to new employees?
• How do you manage peak hours in the store?

ASSUMPTION: These questions will help in discerning the suitability of the role and understanding the team dynamics at the store.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience
• Write a cover letter emphasizing your energetic approach and customer service skills
• Gather references from previous employment
• Be ready for a potential interview scheduled if selected

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.