Customer Service Rep(01336) - 700 Stafford Drive

📌 Core Information

🔹 Job Title: Customer Service Rep(01336) - 700 Stafford Drive

🔹 Company: Domino's

🔹 Location: Princeton, West Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers and taking their orders
• Preparing pizzas according to Domino's standards
• Ensuring a positive customer experience through friendly service
• Maintaining efficiency in a fast-paced environment

ASSUMPTION: The role primarily involves direct customer interaction and operational tasks specific to pizza delivery. It is geared towards those who thrive in service-oriented roles and enjoy working in lively and dynamic settings.

📋 Key Responsibilities

✅ Taking customer orders both in-store and via phone

✅ Assisting in pizza making and preparation

✅ Providing excellent customer service to enhance customer satisfaction

✅ Maintaining a clean and organized work space

ASSUMPTION: Responsibilities include both food preparation and customer interactions given the dual focus on product delivery and service excellence.

🎯 Required Qualifications

Education: Not specified; high school diploma or equivalent preferred

Experience: Entry-level, suitable for individuals with 0-2 years of experience in customer service or food service industries

Required Skills:

• Outgoing Personality
• Efficiency and Time Management
• Energetic and proactive attitude

Preferred Skills:

• Previous experience in a fast-paced, customer-facing role
• Basic knowledge of food safety practices

ASSUMPTION: The role does not mandate specialized education levels but benefits from previous customer service experience and familiarity with food service protocols.

💰 Compensation & Benefits

Salary Range: Not specified; typically ranges from minimum wage to slightly above industry standard for similar positions in the region

Benefits:

• Employee discounts on food
• Potential for flexible scheduling
• Opportunities for advancement to supervisory roles

Working Hours: 40 hours per week with potential for shifts during peak business hours

ASSUMPTION: Compensation is competitive within the fast-food industry and includes basic employee perks related to food discounts and scheduling flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing stability and diverse opportunities for career growth

Founded: 1960; has grown into a leading global pizza delivery company

Company Description:

• Innovative approaches, like voice-ordering apps, enhance the brand's reach
• Focuses on creating new menu items to meet diverse customer preferences
• Operates over 17,100 stores in 90+ markets globally

Company Specialties:

• Pizza and Sandwiches
• Digital Marketing and Technology
• Data Analytics and Customer Insights

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's leverages technology and analytics to enhance its market position and customer engagement.

📊 Role Analysis

Career Level: Entry-level, suitable for those new to the workforce or transitioning to customer service roles

Reporting Structure: Reports to shift manager or store manager

Work Arrangement: On-site role requiring consistent customer interaction

Growth Opportunities:

• Advancement to supervisory positions
• Skill development in customer service and operations
• Potential transition to corporate roles through demonstrated experience

ASSUMPTION: The role is well-suited for self-starters looking to build a career in retail or food service industries, with opportunities for growth based on performance and tenure.

🌍 Location & Work Environment

Office Type: In-store operational environment

Office Location(s): Located at 700 Stafford Drive, Princeton, WV

Geographic Context:

• Accessible in a community-focused area
• Part of a wider network of Domino's stores ensuring widespread recognition
• Has a significant role in local community engagement

Work Schedule: Shifts may include evenings, weekends, and holidays depending on store hours

ASSUMPTION: The environment demands adaptability to varying schedules and readiness to engage with a customer-centric community.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through Domino's career portal
• Screening for customer service aptitude
• In-person interview focused on situational and behavioral responses

Key Assessment Areas:

• Customer interaction skills
• Efficiency in task execution
• Responsiveness to customer needs and issues

Application Tips:

• Highlight customer service experience in your resume
• Prepare examples of handling customer complaints effectively
• Showcase enthusiasm for working in a team-oriented, fast-paced environment

ATS Keywords: Customer Service, Pizza Making, Fast-Paced, Outgoing, Efficiency, Energetic

ASSUMPTION: Applicants should prepare to articulate past experiences that demonstrate their ability to thrive in a customer-facing, high-energy setting.

🛠️ Tools & Technologies

• Pizza ovens and preparation stations
• Point of Sale (POS) systems
• Order tracking software

ASSUMPTION: Familiarity with retail technology and basic food preparation equipment will be beneficial but not strictly required.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent service
• Innovation in customer engagement
• Collaboration and teamwork

Work Style:

• Highly team-oriented
• Fast-paced with a focus on efficiency
• Emphasis on customer satisfaction and quality

Self-Assessment Questions:

• Can I maintain high energy and enthusiasm in a fast-paced environment?
• Am I comfortable with direct customer interactions?
• Do I possess the problem-solving skills necessary for handling customer issues?

ASSUMPTION: The position is ideal for individuals who align with values of teamwork, adaptability, and a proactive approach to customer satisfaction.

⚠️ Potential Challenges

• Handling difficult customer interactions with poise
• Ensuring consistency in service during peak hours
• Navigating the fast pace of a busy environment
• Adapting to varying work schedules

ASSUMPTION: Challenges are typical of roles in high-demand customer service settings where adaptability and strong communication are crucial for success.

📈 Similar Roles Comparison

• Roles in similar-sized brands often require higher specialization
• Positions in smaller pizzerias may offer less formal advancement
• Customer service roles generally emphasize interpersonal and operational skills

ASSUMPTION: The role's uniqueness lies in its balance between a broader corporation's support and localized store responsibilities.

📝 Sample Projects

• Initiating local community outreach through store events
• Improving order efficiency through teamwork initiatives
• Creating promotional strategies to increase customer engagement

ASSUMPTION: Projects involving customer engagement are likely supported by managers with input from staff, reflecting team-oriented goals.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does Domino's support employee development?
• What are the expectations during peak business hours?
• Can you describe the career progression for a Customer Service Rep?
• How is feedback typically given to team members?

ASSUMPTION: These questions will help gauge the operational expectations and growth potential within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an interview focusing on customer service competencies
• Update your resume highlighting relevant experience
• Research Domino's culture and values
• Be ready to discuss your adaptability and problem-solving experiences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.