Customer Service Rep(01416) - 155 Pine Crest Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(01416) - 155 Pine Crest Rd

🔹 Company: Domino's

🔹 Location: Morehead, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Producing high-quality pizzas
• Maintaining food portion and hygiene standards
• Engaging with customers through order taking and upsells
• Assisting with general cleaning and support for pizza makers

ASSUMPTION: This role emphasizes customer interaction and operational support in a fast-paced environment like pizza retail.

📋 Key Responsibilities

✅ Making high-quality pizzas

✅ Managing food and portion control

✅ Ensuring hygiene and food safety

✅ Preparing food items

✅ Taking customer orders and upselling

✅ Performing general cleaning duties

✅ Handling phone and in-person orders

✅ Addressing customer concerns

✅ Greeting customers within 10 seconds

✅ Managing cash transactions

✅ Maintaining cleanliness in customer areas

✅ Assisting pizza makers with toppings and dough

ASSUMPTION: The role requires a proactive approach to maintaining customer satisfaction and operational efficiency.

🎯 Required Qualifications

Education: Not specified, typically high school diploma or equivalent preferred in this context.

Experience: Preferably 0-2 years of experience in customer service or food preparation.

Required Skills:

• Customer service expertise
• Efficiency in food preparation
• Cash handling proficiency

Preferred Skills:

• Previous experience in a similar food service environment
• Skills in managing multiple tasks under pressure

ASSUMPTION: The role likely values attitude and customer service skills over extensive experience due to the entry-level nature.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level within the fast-food industry.

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for career growth

Working Hours: 40 hours per week; typical shifts may vary based on peak business hours and staffing needs.

ASSUMPTION: Benefits align with industry standards focusing on flexibility and employee development.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and innovation within fast food.

Company Size: Over 10,001 employees, suggesting vast resources but potentially less individual recognition.

Founded: 1960, with a strong history in redefining fast-food service and customer engagement.

Company Description:

• Home to innovative, driven teams
• Focus on technology to enhance customer service
• A significant presence in over 90 markets worldwide

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's reputation as a market leader is supported by its commitment to technology and service excellence.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting out in customer service roles.

Reporting Structure: Likely reports to the store manager or shift leader, with opportunities for feedback and development.

Work Arrangement: On-site, requiring physical presence for operational duties.

Growth Opportunities:

• Potential for internal promotions
• Skill development in customer handling
• Experience in a globally recognized brand

ASSUMPTION: Growth is facilitated through performance in customer satisfaction and operational assistance.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment

Office Location(s): 155 Pine Crest Rd, Morehead, Kentucky

Geographic Context:

• Situated in a customer-centric location
• Accessible to local community
• Part of a well-known franchise

Work Schedule: Typically involves evening and weekend shifts due to customer traffic patterns

ASSUMPTION: The work environment is designed to foster teamwork and rapid service.

💼 Interview & Application Insights

Typical Process:

• Application submission through the company website
• Phone screening with hiring representative
• In-person interview with store manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving under pressure
• Adaptability in diverse situations

Application Tips:

• Highlight flexibility and customer service orientation
• Provide examples of team collaboration
• Showcase a willingness to learn

ATS Keywords: Customer service, food preparation, cash handling, upselling

ASSUMPTION: The interview process emphasizes customer interaction abilities as a core component of the role.

🛠️ Tools & Technologies

• POS (Point of Sale) systems
• Order management software
• Cash register operations

ASSUMPTION: Familiarity with basic technology aids is beneficial for daily tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and improvement
• Team collaboration and support

Work Style:

• Team-oriented and supportive
• Fast-paced and dynamic
• Focused on precision and efficiency

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Can you manage multiple tasks under pressure?
• Do you enjoy working directly with customers?

ASSUMPTION: Success in this role likely depends on aligning with the company’s customer-focused and collaborative culture.

⚠️ Potential Challenges

• Managing high customer volume during peak times
• Maintaining consistency in food quality
• Navigating complex customer service scenarios
• Balancing multiple operational tasks simultaneously

ASSUMPTION: Challenges mainly arise from balancing speed with quality and customer satisfaction.

📈 Similar Roles Comparison

• Similar in customer interaction to retail cashier roles
• Comparable to fast-food service positions regarding task variety
• Distinct in brand-specific food preparation techniques

ASSUMPTION: While comparable to other entry-level service roles, brand-specific training differentiates this position.

📝 Sample Projects

• Implementing an upsell strategy for call-in orders
• Enhancing efficiency in customer order processing
• Developing a system for improved cleanliness management

ASSUMPTION: Projects likely focus on improving service delivery and operational efficiency.

❓ Key Questions to Ask During Interview

• What training programs are available for new employees?
• How do you measure success for this role?
• What opportunities for advancement exist within the company?
• How does Domino's support its team members in customer service roles?
• Can you describe a typical day in this position?

ASSUMPTION: Questions should focus on growth potential, training, and day-to-day responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Research the company’s values and history to demonstrate alignment during interviews
• Gather references that can speak to your customer handling skills
• Practice common interview questions, especially those focused on teamwork and service

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.