Customer Service Rep(01418) - 1108 Lexington Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(01418) - 1108 Lexington Rd

🔹 Company: Domino's

🔹 Location: Georgetown, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and entering pizza orders into the system.
• Learning to make pizzas from start to finish.
• Dealing positively with the general public.
• Possessing potential for growth within the company.

ASSUMPTION: This role involves a mix of customer interaction and operational tasks, making it ideal for individuals who enjoy a dynamic work environment that combines customer service with logistical activities.

📋 Key Responsibilities

✅ Operate all necessary equipment within the restaurant.

✅ Stock ingredients and supplies in the appropriate areas.

✅ Prepare and make pizzas as per orders.

✅ Receive and process telephone orders effectively.

✅ Maintain cleanliness and organization in the work area.

✅ Complete inventory checks and associated paperwork.

ASSUMPTION: Responsibilities include standard operational tasks combined with customer service functions requiring strong interpersonal skills to handle in-store and phone interactions.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role preferred

Required Skills:

• Basic math skills and ability to handle transactions accurately.
• Effective communication skills for verbal and phone interactions.
• Strong customer service orientation and attentiveness to details.

Preferred Skills:

• Experience in a fast-paced retail or food service environment.
• Proficiency in using point-of-sale systems.

ASSUMPTION: Educational requirements are not specified, suggesting a focus on skills and experience rather than formal education.

💰 Compensation & Benefits

Salary Range: Not specified; industry standards for similar roles can range from $10 to $15 per hour.

Benefits:

• On-the-job training
• Opportunity for career advancement
• Employee discounts

Working Hours: 40 hours per week, may include evenings and weekends.

ASSUMPTION: Benefits are assumed to include standard company offerings for entry-level positions in retail, with flexibility in shifts to include evenings and weekends due to standard service industry demands.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a dynamic and competitive sector focusing on customer satisfaction and quick service.

Company Size: 10,001+ employees, offering vast networking opportunities and career growth potential.

Founded: 1960; an established entity with a strong brand presence and innovative culture.

Company Description:

• Leader in pizza delivery with a focus on technological innovation.
• Global presence with operations in various countries.
• Encourages a fun and engaging work environment.

Company Specialties:

• Pizza and sandwiches
• Innovative marketing and digital solutions
• Data analytics and technology advancements

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: With a robust global presence, Domino's offers employees a chance to work in a company known for its technological approach and customer-focused business model.

📊 Role Analysis

Career Level: Entry-level position providing foundational skills for advancement.

Reporting Structure: Reports to the store manager or shift lead.

Work Arrangement: Fully on-site to support operational efficiency and customer service needs.

Growth Opportunities:

• Potential progression to supervisory roles.
• Opportunity to become a manager or franchise owner.
• Expand into corporate operations roles over time.

ASSUMPTION: This position is tailored for individuals seeking to build a career path within the company, offering structured growth potential based on performance and tenure.

🌍 Location & Work Environment

Office Type: Retail store setting.

Office Location(s): Georgetown store at 1108 Lexington Rd.

Geographic Context:

• Located in Georgetown, a city known for its friendly community and vibrant culture.
• Accessible location for local residents with public transportation options.
• Part of a supportive network of stores within Kentucky.

Work Schedule: Includes varying shifts, likely covering mornings, evenings, weekends, and holidays.

ASSUMPTION: The work environment is expected to be bustling as part of a thriving retail store characterized by quick-paced and collaborative team interactions.

💼 Interview & Application Insights

Typical Process:

• Submit application online via company careers page.
• Initial phone screening to assess basic qualifications.
• In-person interview focused on interpersonal skills and role fit.

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Fit within team dynamics

Application Tips:

• Emphasize customer service experience and interpersonal skills.
• Be prepared to discuss availability for different shifts.
• Highlight any experience in fast-paced environments.

ATS Keywords: Customer service, Order processing, Communication skills, Basic math, Teamwork.

ASSUMPTION: The interviewing process is streamlined for efficiency, concentrating on candidate availability, role alignment, and teamwork capabilities.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Order management software
• Standard corporate communication tools

ASSUMPTION: Familiarity with POS systems is imperative as a primary technical skill, supplemented by general tech proficiency for various operational needs.

👔 Cultural Fit Considerations

Company Values:

• Commitment to community and customer service
• Passion for quality and innovation
• Team-oriented and inclusive culture

Work Style:

• Emphasis on teamwork and collaboration
• Adaptability to various work conditions and tasks
• Consistent customer interaction

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you have a strong focus on customer satisfaction?
• Are you capable of working in a team-centered atmosphere?

ASSUMPTION: Domino's values innovation in the customer experience, requiring a workforce capable of adapting and excelling in a dynamic environment.

⚠️ Potential Challenges

• Managing high-volume customer orders during peak times
• Working effectively under varied temperature conditions
• Maintaining accuracy and efficiency under pressure
• Handling physical demands and repetitive tasks

ASSUMPTION: Challenges are typical of roles in fast-paced food service, requiring resilience and a proactive approach to daily tasks and customer interactions.

📈 Similar Roles Comparison

• Similar roles in fast-food chains may have comparable customer service and operational demands.
• Retail positions require similar interpersonal and customer service skills.
• Roles in hospitality often involve operational and customer-focused responsibilities.

ASSUMPTION: The role is similar to other entry-level positions in the service industry, emphasizing customer service combined with operational responsibilities.

📝 Sample Projects

• Improvement of customer feedback processes
• Initiatives for streamlining order processes
• Training programs to enhance team efficiency

ASSUMPTION: Sample projects involve internal process improvements that focus on customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the key challenges faced in this role, and how can I prepare for them?
• Can you describe a typical career progression path for this position?
• How does Domino's support continuous learning and development for its team members?
• What are the expectations for shift flexibility and weekend availability?
• How does Domino's measure success in this role?

ASSUMPTION: These questions are designed to provide insight into role expectations, development opportunities, and success metrics at Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone screening as the next step.
• Ensure your resume highlights relevant customer service skills.
• Practice responses to common interview questions about customer service scenarios.
• Be ready to demonstrate flexibility in work hours.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.