Customer Service Rep (01421) - 2520 Bardstown Road

📌 Core Information

🔹 Job Title: Customer Service Rep (01421) - 2520 Bardstown Road

🔹 Company: Domino's

🔹 Location: Louisville, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers via phone to manage orders
• Crafting pizzas and ensuring product quality
• Handling cash transactions accurately
• Maintaining store cleanliness and a welcoming environment

ASSUMPTION: The job mainly revolves around direct customer interaction and operational duties typical of a fast-food setting, with flexibility required given the nature of the business.

📋 Key Responsibilities

✅ Taking phone calls and customer orders

✅ Assisting in pizza preparation and related tasks

✅ Completing cash transactions efficiently

✅ Delivering a positive customer service experience

✅ Performing cleaning duties to maintain a tidy work area

✅ Lifting up to 25 lbs as part of operational tasks

ASSUMPTION: Responsibilities are typical for a customer service role in a food service setting, requiring engagement with both customers and the product.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or similar role

Required Skills:

• Customer Service
• Flexibility and availability for weekends and holidays
• Cash Handling
• Order Taking
• Pizza Making
• Following Directions

Preferred Skills:

• Prior experience in a similar setting
• Strong communication and interpersonal skills

ASSUMPTION: There are no formal education requirements, reflecting an entry-level role focused more on personality and the ability to perform day-to-day tasks proficiently.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service roles at Domino's start around minimum wage, with potential increases based on experience and performance.

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement

Working Hours: 40 hours per week, with some shifts during weekends and holidays

ASSUMPTION: Compensation is likely consistent with industry standards for entry-level food service positions, with some benefits applicable after a probationary period.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a strong focus on fast food pizza delivery

Company Size: 10,001+ employees, offering a broad network of resources and potential career pathways

Founded: 1960

Company Description:

• Innovative approaches within the fast-food space
• A robust global presence with a dedication to customer satisfaction
• Continual growth driven by technology and creative products

Company Specialties:

• Pizza and Sandwiches
• Digital initiatives and data analytics
• Strong marketing and advertising strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's large size and established history suggest stability and an opportunity for internal advancement.

📊 Role Analysis

Career Level: Entry-level, suitable for gaining initial experience in food service

Reporting Structure: Reports to store manager

Work Arrangement: On-site, requiring presence at the customer service counter and food preparation area

Growth Opportunities:

• Potential to grow into supervisory or management roles
• Skill development in customer service and operations management
• Opportunities to participate in special projects or teams

ASSUMPTION: Entry-level roles often provide foundational experience useful for career advancement within the company or industry.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 2520 Bardstown Road, Louisville, KY

Geographic Context:

• Located in a bustling commercial area, offering exposure to a diverse customer base
• Accessible via major roads, enhancing commute flexibility
• The area has a rich community culture, supportive for customer relations efforts

Work Schedule: Typical 40-hour workweek, with potential variable shifts covering peak times

ASSUMPTION: The work environment is fast-paced to meet demand, typical of the quick-service restaurant industry.

💼 Interview & Application Insights

Typical Process:

• Initial online application and resume submission
• Pre-employment testing including drug test and background check
• Phone or in-person interview with store manager

Key Assessment Areas:

• Customer service orientation
• Attitude and professionalism
• Task management abilities, such as multitasking

Application Tips:

• Highlight relevant customer service experience
• Showcase flexibility in availability
• Emphasize any experience with cash handling or order management systems

ATS Keywords: Customer Service, Flexibility, Cash Handling, Order Taking, Pizza Making

ASSUMPTION: The application process is straightforward, focusing on basic suitability and immediate availability, typical for high-turnover roles.

🛠️ Tools & Technologies

• POS (Point of Sale) systems for transactions
• Order management software
• Basic kitchen equipment for food preparation

ASSUMPTION: Standard tools include basic digital and physical interfaces essential for retail operations and customer engagement.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent customer service
• Innovation in product delivery and service
• Teamwork and collaborative spirit

Work Style:

• Fast-paced and dynamic
• Customer-focused with a service-oriented approach
• Adaptable to changing demands and peak times

Self-Assessment Questions:

• Can I effectively manage time in a fast-paced environment?
• Am I comfortable working during weekends and holidays?
• Do I enjoy interacting with and assisting customers directly?

ASSUMPTION: Cultural fit entails thriving in active, service-oriented environments, typical of the fast-food industry.

⚠️ Potential Challenges

• Managing high-volume customer interactions during peak hours
• Balancing multiple tasks simultaneously
• Adhering to strict sanitation and safety standards
• Flexibility in scheduling, encompassing varied shifts

ASSUMPTION: Challenges are likely related to the fast-paced nature and high customer volume which is typical of such roles.

📈 Similar Roles Comparison

• Similar roles within other fast-food chains focus on service and food preparation
• Opportunities for progression to team leader roles are common in fast-food environments
• Experience gained is valuable across customer service and retail sectors

ASSUMPTION: Comparable roles exist in similar companies where customer service and quick service are essential skill sets.

📝 Sample Projects

• Contributing to high-sales day promotions
• Participating in local community events sponsored by the store
• Assisting with inventory management projects

ASSUMPTION: Projects are likely informal and focus on operational support to enhance store performance.

❓ Key Questions to Ask During Interview

• What are the peak hours, and how are shifts typically structured?
• What support does the company offer for career advancement?
• How does the team handle high-pressure situations or customer complaints?
• What are the expectations for cross-training between different roles?
• What measures are in place to ensure a positive work environment?

ASSUMPTION: Questions revolve around logistics, career growth, and team environment, each critical for potential candidates to understand before starting the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete any required pre-employment testing
• Prepare for an interview focusing on customer service skills
• Ensure availability for variable scheduling
• Maintain a positive and professional demeanor throughout the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.