Customer Service Rep (01424) - 812 Eastern Pkwy

📌 Core Information

🔹 Job Title: Customer Service Representative (01424) - 812 Eastern Pkwy

🔹 Company: Domino's

🔹 Location: Louisville, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer phone calls efficiently
• Taking and processing customer orders
• Crafting delicious pizzas to company standards
• Executing cash transactions accurately
• Maintaining a clean and tidy work environment

ASSUMPTION: The job description implies a focus on in-store customer interaction and operational tasks typical for entry-level roles in the food service industry. Customer satisfaction and maintaining quality standards are key aspects by assumption.

📋 Key Responsibilities

✅ Take customer phone calls and address queries

✅ Process orders, both in-person and over the phone

✅ Contribute to pizza making and quality assurance

✅ Conduct cash and card transactions

✅ Ensure high standards of customer service

✅ Keep the store clean and organized

✅ Lift items up to 25 lbs as required

ASSUMPTION: Employee tasks are typical of a retail food service position, requiring flexibility and attention to detail. The ability to work in a team effectively is also implied.

🎯 Required Qualifications

Education: Not specified

Experience: Previous experience in customer service or similar roles is beneficial but not mandatory

Required Skills:

• Proficiency in customer service practices
• Flexibility in scheduling (including weekends and holidays)
• Basic mathematical skills for handling cash
• Capability to follow directions accurately

Preferred Skills:

• Experience in a fast-paced environment
• Quick learning ability for company-specific procedures

ASSUMPTION: The role is an entry-level position, ideal for individuals starting a career in customer service or food operations, a reason why advanced qualifications are not required.

💰 Compensation & Benefits

Salary Range: Not specified, likely competitive for entry-level positions within Domino's local market

Benefits:

• Eligibility for employee discounts
• Opportunities for in-role training and growth
• Comprehensive health and safety training

Working Hours: Approximately 40 hours per week with flexibility for weekends and holidays

ASSUMPTION: Benefits offered emphasize personal and career development. Typical compensation aligns with industry standards for entry-level roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant and Food Service - Globally known for innovative solutions in pizza delivery

Company Size: Over 10,001+ employees indicating vast opportunities for career growth

Founded: 1960, significant history in impacting the restaurant industry

Company Description:

• Global leader in pizza delivery
• Pioneering technology integration in food services
• Focus on employee and customer satisfaction

Company Specialties:

• Pizza and Sandwiches
• Digital and Advertising Strategies
• Cutting-edge technology in service delivery

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's company size suggests a well-structured employee support system and potential career progression pathways.

📊 Role Analysis

Career Level: Entry-level position, offering foundational experience in customer and food service industries

Reporting Structure: Reports typically to store manager or shift supervisor

Work Arrangement: Full-time, on-site presence required

Growth Opportunities:

• Potential advancement to supervisory roles
• Skills development in food service management
• Experience in a globally recognized brand

ASSUMPTION: Opportunities for progression are available due to the company's large organizational structure and commitment to internal growth.

🌍 Location & Work Environment

Office Type: Retail store environment with customer interaction

Office Location(s): 812 Eastern Pkwy, Louisville, KY

Geographic Context:

• Located within a vibrant community area
• Good access to local transport facilities
• Proximity to community colleges offers potential workforce recruitment

Work Schedule: Primarily full-time with variable shifts including possible weekends and holidays

ASSUMPTION: The location favors a diverse employment pool and potentially influences the customer demographic, offering experiential learning in service diversity.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview or assessment

Key Assessment Areas:

• Flexibility and schedule adaptability
• Customer service orientation
• Teamwork and communication skills

Application Tips:

• Highlight customer service experience
• Emphasize flexibility and multitasking skills
• Prepare for a skills demonstration during the interview

ATS Keywords: Customer Service, Order Processing, Flexibility, Teamwork

ASSUMPTION: The hiring process possibly involves practical assessments to evaluate candidates' suitability effectively, given the operational nature of the role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Domino's proprietary order management system
• Basic food preparation equipment

ASSUMPTION: Training on specific tools and technologies is likely provided to ensure consistent service delivery and operational efficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Fast-paced and dynamic
• Customer-focused service delivery
• Embraces flexibility and adaptability

Self-Assessment Questions:

• How do you adapt to changes in schedule?
• Describe a time when you provided excellent customer service.
• How do you prioritize tasks when handling multiple orders?

ASSUMPTION: Employment within Domino's possibly encourages a proactive and innovative approach to service delivery, promoting supportive and engaging roles.

⚠️ Potential Challenges

• Managing high volumes of orders during peak hours
• Adapting to varying customer demands
• Meeting quality standards consistently
• Balancing task prioritization effectively

ASSUMPTION: Challenges may provide learning experiences, developing resilience and multitasking abilities, essential for career growth in similar fields.

📈 Similar Roles Comparison

• Compared to similar roles in the restaurant industry, there is a higher emphasis on operational efficiency.
• Entry-level roles with potential for rapid career advancement through demonstrated competence.
• Integration with technology reflects a higher need for digital literacy compared to older practices.

ASSUMPTION: The role's unique integration of technology with service delivery provides a competitive advantage compared to analog counterparts.

📝 Sample Projects

• Implementing new customer service initiatives during shifts
• Enhancing store cleanliness protocols
• Participating in promotional activities and events

ASSUMPTION: Sample projects are focused on improving operational efficiency and customer experiences, aiding personal development.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available?
• How does the store handle peak periods?
• What is the typical team structure during shifts?
• How are training and onboarding handled?
• Can you describe a typical career path for this role?

ASSUMPTION: Questions selected illustrate stages of interest in role sustainability, career growth, and operational policies.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Practice common customer service scenarios for interviews
• Complete any specified entry assessments
• Attend orientation sessions upon selection

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.