Customer Service Rep(01438) - 104 London Shopping Center

📌 Core Information

🔹 Job Title: Customer Service Rep(01438) - 104 London Shopping Center

🔹 Company: Domino's

🔹 Location: London, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Making Domino's high-quality pizzas
• Performing food preparation and portion control
• Maintaining hygiene and food safety standards
• Greeting and assisting customers effectively

ASSUMPTION: Since the job is labeled as customer service, there is an emphasis on direct interaction with customers, which implies a need for strong communication skills.

📋 Key Responsibilities

✅ Taking customer orders and upselling products

✅ Managing cash transactions accurately

✅ Maintaining cleanliness of customer areas

✅ Assisting Pizza Makers with toppings and dough preparation

✅ Addressing and resolving customer concerns

ASSUMPTION: Employees need to be capable of multitasking effectively to handle diverse tasks efficiently, such as customer service and back-end food preparation support.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service and food preparation is preferred

Required Skills:

• Customer service
• Order taking
• Cash handling
• Greeting customers

Preferred Skills:

• Upselling
• Experience in food preparation and hygiene management

ASSUMPTION: Basic education level sufficient for handling transactions and following workplace protocols is assumed.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Employee discounts
• Flexible scheduling
• Career advancement opportunities

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Compensation is likely aligned with entry-level customer service industry standards typical for the region.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a dynamic and fast-paced sector requiring excellent customer engagement skills.

Company Size: 10,001+ employees, offering diverse career paths and substantial support networks.

Founded: 1960

Company Description:

• Leading global pizza delivery and takeout company
• Innovative in technology and customer service solutions
• Passionate about providing top-quality service and products

Company Specialties:

• Pizza and sandwich preparation
• Innovative marketing and technology
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Significant emphasis on innovation and quality service suggests a workplace that values creativity and commitment.

📊 Role Analysis

Career Level: Entry-level position suitable for early-career individuals or those transitioning into the restaurant industry.

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: Fully on-site at the Domino's location

Growth Opportunities:

• Potential for promotion to managerial roles
• Skill development in customer service and food preparation
• Opportunities to work in different store locations

ASSUMPTION: The role is a stepping stone within the larger Domino's management structure, offering ample learning and growth potential.

🌍 Location & Work Environment

Office Type: Retail/service environment with high customer traffic

Office Location(s): 104 London Shopping Center, London, Kentucky

Geographic Context:

• Located in a shopping center, potentially higher customer interaction
• Accessible location for local residents
• Part of a vibrant community with robust consumer engagement

Work Schedule: Flexible, often varied schedules including evenings and weekends

ASSUMPTION: The role requires adaptability in schedule to meet peak customer demand periods.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• In-person interview with store manager
• Assessment of customer service aptitude

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Adaptability in a fast-paced environment

Application Tips:

• Highlight experience in fast-paced environments
• Demonstrate strong communication skills
• Prepare anecdotes that showcase problem-solving and reliability

ATS Keywords: Customer Service, Cash Handling, Upselling, Food Safety

ASSUMPTION: The application process favors candidates with clear, direct communication skills and a customer-first mentality.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic food preparation equipment
• Telephone systems for orders

ASSUMPTION: Familiarity with basic retail technology and equipment expedites the training process.

👔 Cultural Fit Considerations

Company Values:

• Customer dedication
• Innovation
• Teamwork

Work Style:

• Collaborative teamwork
• Proactive customer engagement
• Results-oriented approach

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy engaging with and assisting customers?
• Can I effectively balance multiple tasks?

ASSUMPTION: Cultural alignment with teamwork and customer satisfaction philosophies enhances job satisfaction and performance.

⚠️ Potential Challenges

• Managing high-volume customer interactions during peak hours
• Maintaining food safety and hygiene standards consistently
• Balancing diverse job responsibilities
• Adapting to flexible scheduling needs

ASSUMPTION: Candidates with stress management skills and adaptability will excel in this role.

📈 Similar Roles Comparison

• Compared to fast-food service roles, this position provides skill diversification in both customer service and food preparation
• In comparison to a retail position, this role requires more direct customer interaction and proactive service skills
• Similar roles might not offer as robust a pathway for advancement within a global company

ASSUMPTION: The role is well-suited for those seeking career growth within a stable and expansive industry like Domino's.

📝 Sample Projects

• Assisting in local store promotional campaigns for new menu items
• Implementing quality checks for food preparation processes
• Leading training sessions for new hires in customer service techniques

ASSUMPTION: Involvement in these projects enhances skills and presents leadership opportunities, even at an entry-level position.

❓ Key Questions to Ask During Interview

• What are the biggest challenges for a Customer Service Rep at this location?
• How does Domino's support career progression from this role?
• What are the most successful strategies for upselling products?
• How does the team collaborate during busy periods?
• What training resources are provided to new team members?

ASSUMPTION: These questions help candidates align their expectations with company operations and culture directly.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting your customer service and cash handling experience
• Be ready to discuss any previous food service roles during the interview
• Research the company’s history and core values
• Plan to ask thoughtful questions during your interview to demonstrate interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.