Customer Service Rep(01446) - 716 E. Broadway St

📌 Core Information

🔹 Job Title: Customer Service Representative (01446) - 716 E. Broadway St

🔹 Company: Domino's

🔹 Location: Campbellsville, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking phone and walk-in customer orders
• Assisting with food preparation
• Helping with necessary store cleaning
• Maintaining a friendly and helpful attitude towards customers

ASSUMPTION: This role requires multitasking in a fast-paced environment, interacting with a wide range of customers, and contributing to store operations beyond customer service.

📋 Key Responsibilities

✅ Take phone and walk-in customer orders accurately and efficiently.

✅ Assist in food preparation and ensure food handling standards are met.

✅ Keep the store clean and organized to maintain operational standards.

ASSUMPTION: Responsibilities may also include handling customer complaints and providing solutions promptly, which is typical in customer-facing roles.

🎯 Required Qualifications

Education: High school diploma or equivalent is typically required.

Experience: 0-2 years in customer service or retail environment preferred.

Required Skills:

• Strong customer service skills
• Basic food preparation skills
• Ability to clean and organize store areas
• Quick arithmetic skills for handling orders and payments

Preferred Skills:

• Prior experience in the food service industry
• Problem-solving skills in dynamic environments

ASSUMPTION: While specific educational requirements aren't listed, a high school diploma is typically the baseline for customer service roles, with skills in math and communication emphasized.

💰 Compensation & Benefits

Salary Range: Salary details are not specified, but industry standards suggest an hourly wage for similar roles typically ranges from $10 to $15 per hour based on location and experience.

Benefits:

• Potential for discounted or free meals
• Opportunities for advancement within the company
• Flexible scheduling options

Working Hours: 40 hours per week, with potential for varied shifts including evenings and weekends.

ASSUMPTION: Compensation may also include tips, depending on local store policies, with benefits adapting to part-time or full-time status.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, primarily focused on pizza delivery.

Company Size: 10,001+ employees, offering robust career progression for employees due to its large operational scale.

Founded: 1960, with a rich history of innovation and market expansion.

Company Description:

• A leader in the pizza delivery market known for innovation in food and technology.
• A franchise and corporate culture focused on competitiveness and continual improvement.
• Operates over 17,100 stores in 90+ markets globally.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given the company's global presence, employees may find opportunities for diverse career pathways and international exposure.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting in the customer service industry.

Reporting Structure: Likely reports to the store manager or shift lead.

Work Arrangement: On-site, requiring physical presence at the Campbellsville, KY location.

Growth Opportunities:

• Progression to higher customer service roles
• Potential shift lead or managerial tracks
• Skill development in customer communications and sales

ASSUMPTION: The role offers growth in operational and managerial capacities, enhancing customer service expertise.

🌍 Location & Work Environment

Office Type: On-site retail environment within a Domino's store.

Office Location(s): 716 E. Broadway St, Campbellsville, KY, United States

Geographic Context:

• Located in a small town setting, providing a community-focused atmosphere.
• Close proximity to local businesses and residential areas.
• Accessible by local transportation or personal vehicles.

Work Schedule: Typical shifts may include evenings and weekends, requiring flexibility.

ASSUMPTION: The location suggests opportunities for regular clientele and community interaction, impacting the work dynamic.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service aptitude
• Problem-solving skills
• Ability to work under pressure

Application Tips:

• Highlight any previous retail or customer service experiences
• Demonstrate flexibility in scheduling availability
• Show enthusiasm for the brand and customer interactions

ATS Keywords: Customer service, food preparation, problem-solving, quick math

ASSUMPTION: The hiring process emphasizes interpersonal skills and adaptability, essential for success in a vibrant store environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for processing orders
• Company-specific software for inventory and order management
• Basic kitchen equipment for food preparation

ASSUMPTION: Familiarity with common retail and food service technologies is beneficial, though on-the-job training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service excellence
• Focus on innovation and improvement
• Team-oriented and customer-focused operation

Work Style:

• Energetic and quick-thinking
• Team collaboration
• Proactive problem solving

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I handle various tasks simultaneously with ease?
• Do I enjoy engaging with diverse customers?

ASSUMPTION: Applicants should embody a proactive, customer-focused attitude to thrive in Domino's dynamic team culture.

⚠️ Potential Challenges

• Handling peak hour customer rush efficiently
• Balancing multiple tasks simultaneously
• Maintaining customer satisfaction under pressure
• Adapting to rapidly changing orders and requests

ASSUMPTION: Challenges typically arise from high customer volume and the necessity for speed without compromising service quality.

📈 Similar Roles Comparison

• Similar roles in other fast food chains or cafes
• Customer service positions in retail or hospitality sectors
• Service roles requiring customer interaction and problem-solving

ASSUMPTION: Comparisons highlight the transferable skills between roles in various service-oriented industries.

📝 Sample Projects

• Developing a process for quicker order intake during peak hours
• Creating a customer feedback system to improve service
• Organizing a staff schedule that maximizes efficiency and satisfaction

ASSUMPTION: Sample projects focus on internal process improvements and customer engagement strategies, critical for operational success.

❓ Key Questions to Ask During Interview

• What are the peak hours for this location and how is duty distributed?
• How does the team handle customer complaints or issues?
• What does success look like for a Customer Service Representative here?
• What opportunities for growth and advancement are available?
• How is employee performance measured and supported?

ASSUMPTION: Questions center on operational expectations, development opportunities, and performance metrics, crucial for career alignment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Be ready for a potential phone screening
• Practice common customer service scenarios for the interview
• Follow up on your application status if no response is received within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.