Customer Service Rep(01463) - 125 S English Station Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(01463) - 125 S English Station Rd

🔹 Company: Domino's

🔹 Location: Louisville, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun, Mar 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service and ensuring customer satisfaction
• Taking and processing orders accurately
• Maintaining store cleanliness and hygiene standards
• Collaborating with team members to ensure efficient operations

ASSUMPTION: An emphasis on providing superior customer service supports Domino’s commitment to being the leading pizza company globally. The skills required reflect the need for teamwork and communication to achieve this.

📋 Key Responsibilities

✅ Deliver exceptional customer service experiences

✅ Accurately take orders and assist with food preparation

✅ Maintain a clean and organized store environment

✅ Comply with company standards and policies

ASSUMPTION: Responsibilities are detailed considering Domino’s operational focus and thus might entail multitasking in fast-paced scenarios.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years, preferably in customer service roles

Required Skills:

• Customer Service
• People Skills
• Teamwork

Preferred Skills:

• Time Management
• Problem Solving

ASSUMPTION: Candidates are expected to bring a customer-first mindset and flexibility, pointing toward a high-energy environment.

💰 Compensation & Benefits

Salary Range: Not specified, typical for entry-level customer service roles in retail industries

Benefits:

• Professional development opportunities
• Flexible work schedules
• Opportunities for advancement

Working Hours: 40 hours, with flexible scheduling options

ASSUMPTION: Benefits are inferred as part of standard practices within large franchise operations aiming to retain staff through career advancement.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a dynamic and competitive sector focusing on customer satisfaction

Company Size: 10,001+ employees, indicative of a large support network with diverse opportunities

Founded: 1960; significant industry reputation and resilience over six decades

Company Description:

• Dominant in global pizza delivery with innovative strategies
• Known for a strong franchise model supporting local entrepreneurs
• Committed to technology and digital solutions to enhance delivery services

Company Specialties:

• Pizza
• Marketing & Technology
• Digital Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s focus on innovation and market leadership is underscored by its adaptation to digital trends and expansion capabilities.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting in retail/hospitality

Reporting Structure: Reports to store manager or team lead

Work Arrangement: On-site, integral for team collaboration and customer interaction

Growth Opportunities:

• Pathway to management roles
• Potential franchise ownership for dedicated employees
• Skill development in customer service and retail operations

ASSUMPTION: Career advancement is vital to Domino’s talent retention strategy, offering a clear trajectory for ambitious candidates.

🌍 Location & Work Environment

Office Type: Retail/storefront setup with customer-facing operations

Office Location(s): 125 S English Station Rd, Louisville, KY

Geographic Context:

• Located in a bustling area with easy access to local attractions
• Conducive to community engagement and brand presence
• Offers both urban and suburban working experiences

Work Schedule: Includes varying shifts across early afternoon to late night

ASSUMPTION: Location selection likely leverages demographic studies and accessibility factors for optimal operational success.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or video screening
• Face-to-face interview with hiring manager

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving abilities
• Adaptability in high-pressure situations

Application Tips:

• Highlight previous customer service experience
• Demonstrate teamwork capabilities
• Show flexibility in scheduling availability

ATS Keywords: Customer Service, Teamwork, Adaptability, Communication

ASSUMPTION: The recruitment process aims to identify candidates who align with the company’s operational tempo and values.

🛠️ Tools & Technologies

• POS Systems
• Technology for order taking and processing
• Basic office tools (telephone, computer)

ASSUMPTION: Proficiency in these tools is essential to maintain operational efficiency and customer satisfaction.

👔 Cultural Fit Considerations

Company Values:

• Customer-first service
• Innovation and creativity
• Team collaboration and support

Work Style:

• Proactive and energetic approach
• Adaptability to dynamic working conditions
• Emphasis on collective achievement

Self-Assessment Questions:

• Am I comfortable working in a fast-paced retail environment?
• Do I enjoy direct customer service and interaction?
• Can I thrive in a flexible work schedule environment?

ASSUMPTION: Fit with company culture is pivotal in sustaining job satisfaction and performance.

⚠️ Potential Challenges

• High physical demand including standing for extended periods
• Fast-paced environment with diverse customer needs
• Exposure to varying conditions including temperature shifts
• Handling high-pressure situations during peak hours

ASSUMPTION: Challenges reflect the operational realities of retail food service, essential for readiness and commitment.

📈 Similar Roles Comparison

• Roles in similar fast-food chains offer parallel experiences and challenges
• Entry-level retail positions widely require customer service skills and adaptability
• Comparative progression paths toward management or specialized store roles

ASSUMPTION: Insights are valuable in contrasting roles within similar service industries, aiding applicant decision-making.

📝 Sample Projects

• Team collaboration for special promotional events
• Contribution to process improvements or efficiencies
• Cross-functional interactions for operational betterment

ASSUMPTION: Projects indicative of real-world business contributions reflect advancement potential and skill growth.

❓ Key Questions to Ask During Interview

• What career advancement opportunities are available for high performers?
• Can you describe a typical day in this role?
• How does the store handle peak service times?
• What training programs are in place for new hires?
• How does Domino’s incorporate technological innovations in-store?

ASSUMPTION: Questions aim to clarify operational details, growth prospects, and commitments to employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening with typical situational questions
• Gather any required documents or references in advance
• Be ready to discuss flexible working capabilities during the interview
• Follow up timely if you don't receive an initial response within a week

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.