Customer Service Rep(01509) - 1109 South Baltimore

📌 Core Information

🔹 Job Title: Customer Service Rep(01509) - 1109 South Baltimore

🔹 Company: Domino's

🔹 Location: Kirksville, Missouri, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service
• Efficiently taking and processing orders
• Creating pizzas per customer requests
• Maintaining a high-energy and fun work environment

ASSUMPTION: This role emphasizes customer interaction and in-store operations, requiring individuals who thrive in dynamic and customer-focused environments. The emphasis on fun suggests a positive and supportive company culture.

📋 Key Responsibilities

✅ Take customer orders accurately

✅ Prepare and craft pizzas and other menu items

✅ Ensure a friendly and inviting atmosphere

✅ Manage tasks in a fast-paced environment

ASSUMPTION: Employees are expected to multi-task and manage customer interactions with efficiency and enthusiasm, crucial for handling peak business times.

🎯 Required Qualifications

Education: Not specified

Experience: No experience required, 0-2 years recommended

Required Skills:

• Positive personality
• Clear and energetic voice
• Customer service orientation

Preferred Skills:

• Previous retail or food service experience
• Basic knowledge of pizza-making techniques

ASSUMPTION: The emphasis on soft skills such as personality and communication indicates the importance of customer interaction in this role.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level roles in the industry range from $10 to $15 per hour in similar geographic locations.

Benefits:

• On-the-job training and orientation
• Opportunities for promotion (90% of franchise owners started in similar roles)
• Employee discounts on menu items

Working Hours: 40 hours per week; potential for flexible scheduling based on store needs

ASSUMPTION: The role is typical for entry-level positions with growth opportunities; benefits likely align with industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, specifically within the fast food and pizza segments known for high-volume customer service

Company Size: 10,001+ employees, indicating widespread opportunities and resources

Founded: 1960, solidifying its legacy and market presence

Company Description:

• Global leader in pizza delivery
• Innovator with technology-driven customer solutions
• Fosters a fun and supportive work culture

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's strong brand and market position provide a stable environment with potential for career advancement.

📊 Role Analysis

Career Level: Entry-level; ideal for those starting in customer service or food industry roles

Reporting Structure: Typically reports to store manager or shift supervisor

Work Arrangement: On-site, engaging directly with customers and team members in-store

Growth Opportunities:

• Promotion to shift lead or assistant manager roles
• Potential franchise ownership for strong performers
• Skill development in customer service and food preparation

ASSUMPTION: The company's proven record of internal promotions underscores significant career development potential.

🌍 Location & Work Environment

Office Type: Restaurant/Storefront environment

Office Location(s): 1109 South Baltimore, Kirksville, Missouri

Geographic Context:

• Located in a vibrant college town with diverse clientele
• Accessible by public transport and major roads
• Proximity to Truman State University providing a potential student workforce

Work Schedule: Typically involves varied shifts including nights and weekends to align with peak hours

ASSUMPTION: The location's demographic may influence customer base dynamics, affecting service strategies.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to work in fast-paced environments
• Teamwork and communication abilities

Application Tips:

• Demonstrate enthusiasm and a strong work ethic
• Highlight any customer-facing experience
• Prepare to discuss handling challenging customer interactions

ATS Keywords: Customer Service, Energetic, Outgoing Personality, Order Processing

ASSUMPTION: The application process is designed to quickly identify motivated and capable candidates.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Online ordering and reservation technology
• Standard kitchen equipment and safety protocols

ASSUMPTION: Familiarity with POS systems is advantageous though training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Innovation in customer ordering experience
• Emphasis on team collaboration and development

Work Style:

• Fast-paced with a focus on efficiency
• Customer-centric and service-oriented
• Positive and cooperative team dynamics

Self-Assessment Questions:

• Do I thrive in a fast-paced work setting?
• Am I skilled at communicating with diverse groups?
• Am I motivated by team success and cooperation?

ASSUMPTION: The company's fun and dynamic culture is best suited for vibrant and proactive individuals.

⚠️ Potential Challenges

• Handling high customer volume during peak hours
• Learning comprehensive menu to assist customer inquiries efficiently
• Adapting to rapid changes in order dynamics
• Maintaining quality control during busy periods

ASSUMPTION: Fast-paced shifts and varied responsibilities require adaptable and resilient employees.

📈 Similar Roles Comparison

• Higher customer interaction compared to kitchen-centric roles
• More direct involvement with sales processes than in administrative positions
• Broader skill development in service and operations versus singular task roles

ASSUMPTION: This position offers a balanced mix of service, operation, and sales exposure, sharpening diverse skill sets.

📝 Sample Projects

• Participating in local store marketing campaigns
• Training sessions for new team members
• Developing personalized customer engagement strategies

ASSUMPTION: Projects are likely to focus on fostering team skills and enhancing customer service.

❓ Key Questions to Ask During Interview

• What measures ensure quality when busy?
• How does Domino's support career advancement?
• What is the most challenging aspect of the role?
• How is team performance evaluated?
• What are the expectations for employee innovation contributions?

ASSUMPTION: Questions that address growth, expectations, and challenges will yield insights into role suitability.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for phone screening focused on skills and experience
• Attend an in-person interview if shortlisted
• Complete any required assessments or training tasks
• Be prepared to provide references upon request

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.