Customer Service Rep(01602) - 11933 Olive Blvd

📌 Core Information

🔹 Job Title: Customer Service Rep(01602) - 11933 Olive Blvd

🔹 Company: Domino's

🔹 Location: Creve Coeur, Missouri, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer phone calls
• Taking and processing orders
• Pizza making
• Completing cash transactions
• Providing excellent customer service
• Maintaining a clean work environment

ASSUMPTION: The job primarily involves direct customer interaction and operational tasks within a fast-paced restaurant setting.

📋 Key Responsibilities

✅ Taking phone calls

✅ Processing and managing orders

✅ Preparing pizzas according to company standards

✅ Managing cash transactions accurately

✅ Delivering high-quality customer service experiences

✅ Maintaining overall cleanliness of the working area

ASSUMPTION: Responsibilities might extend to assisting with inventory management and team support tasks.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level position, welcoming individuals with 0-2 years of relevant experience

Required Skills:

• Ability to follow directions
• Flexibility in working hours, including weekends and holidays
• Customer service orientation

Preferred Skills:

• Previous experience in a customer service or food service role
• Basic cash handling knowledge

ASSUMPTION: While specific educational credentials are not specified, a high school diploma may be preferred given industry standards.

💰 Compensation & Benefits

Salary Range: Not specified; typically, entry-level restaurant roles may offer competitive hourly wages based on regional standards.

Benefits:

• Employee discounts on meals
• Opportunities for growth within the company
• Flexible scheduling options

Working Hours: Approximately 20 hours per week with potential for increased hours based on store needs

ASSUMPTION: Benefits might include standard restaurant perks, such as paid time off for permanent staff and potential performance-based bonuses.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a dynamic industry focused on customer satisfaction and service excellence

Company Size: 10,001+ employees, offering a wide range of opportunities for career progression and skills development

Founded: 1960, with a rich history of innovation in food service and customer engagement

Company Description:

• Leading name in pizza delivery with a strong global presence
• Innovative in technology use, creating user-friendly services like ordering apps
• Focus on creating an enjoyable experience for employees and customers alike

Company Specialties:

• Pizza and related food services
• Technology integration in food delivery
• Data analytics and digital marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company is committed to innovation and employee development, creating a dynamic work environment.

📊 Role Analysis

Career Level: Entry-level suitable for those beginning their career journey

Reporting Structure: Reports to the store manager or shift supervisors

Work Arrangement: On-site role requiring physical presence and customer interaction

Growth Opportunities:

• Promotion to supervisory roles based on performance
• Skills development in customer service and food preparation
• Potential for cross-training in other roles within the store

ASSUMPTION: The role provides a solid foundation for career growth within the restaurant industry.

🌍 Location & Work Environment

Office Type: On-site at a Domino's Pizza store

Office Location(s): 11933 Olive Blvd, Creve Coeur, Missouri

Geographic Context:

• Located in a suburban area with access to other retail and dining options
• Potential for customer base expansion due to location attractiveness
• Commutable distance from key residential regions

Work Schedule: Primarily includes weekend and holiday hours to meet customer demand

ASSUMPTION: The position may require working evening shifts as part of maintaining service operations.

💼 Interview & Application Insights

Typical Process:

• Application submission through the company's career portal
• Initial phone or in-person interview focused on customer service skills
• Assessment of ability to handle job-specific tasks during interviews

Key Assessment Areas:

• Customer interaction skills
• Responsibility and reliability
• Adaptability to store environment and team

Application Tips:

• Highlight relevant experience in customer service and food service
• Demonstrate flexibility with work hours
• Emphasize a positive and team-oriented attitude

ATS Keywords: Customer Service, Pizza Making, Cash Handling, Order Processing, Flexibility

ASSUMPTION: The interview process will likely focus on practical demonstration of skills and cultural fit within the team.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Food preparation tools and equipment

ASSUMPTION: Familiarity with basic technology and willingness to learn are crucial for efficiency in daily tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Collaboration and teamwork
• Innovation in service delivery

Work Style:

• Hands-on and engaging with customers
• Adaptable to various job responsibilities
• Team-focused and collaborative

Self-Assessment Questions:

• Am I comfortable in a fast-paced work environment?
• Do I enjoy engaging directly with customers?
• Am I flexible with work hours, including night and weekend shifts?

ASSUMPTION: Candidates should expect a dynamic and interactive work environment, requiring strong interpersonal skills.

⚠️ Potential Challenges

• Managing high-volume customer interactions
• Maintaining calm under pressure during peak hours
• Balancing multiple responsibilities effectively
• Adhering to food safety and cleanliness standards

ASSUMPTION: The role requires resilience and a proactive approach to problem-solving in a dynamic setting.

📈 Similar Roles Comparison

• Responsibilities are similar to retail customer service roles, with added food preparation tasks
• Compared to fast food roles, there is a greater emphasis on order accuracy
• Similar to cashier positions but with increased customer interaction and service duties

ASSUMPTION: Comparable roles in the industry offer similar growth opportunities but may vary in scope of responsibilities.

📝 Sample Projects

• Implementing customer feedback improvements
• Training new staff on order management processes
• Participating in promotional event planning and execution

ASSUMPTION: Projects may evolve around operational enhancements and team collaboration initiatives.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently faced by this location?
• How does your team work together to handle peak service times?
• What opportunities for advancement are available for this role?
• How does Domino’s support ongoing employee development?
• Can you describe a typical day for this position?

ASSUMPTION: These questions will help clarify expectations and opportunities within the role and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experience
• Include a cover letter emphasizing your commitment to customer service
• Arrange available references if required
• Follow up within a week for an application update

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.