Customer Service Rep(01706) - 132 East Main St.

📌 Core Information

🔹 Job Title: Customer Service Rep(01706) - 132 East Main St.

🔹 Company: Domino's

🔹 Location: Ahoskie, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing polite and courteous customer service over the phone and in-person
• Demonstrating thorough knowledge of Domino's menu
• Adhering to strict company guidelines for food preparation and delivery
• Maintaining a professional appearance and demeanor at all times

ASSUMPTION: This role requires a strong ability to deliver excellent customer service and follow detailed company procedures, influenced by Domino's commitment to consistency and high service standards.

📋 Key Responsibilities

✅ Answer phones and assist carryout customers politely

✅ Uphold company image standards

✅ Demonstrate the 'customer WOW' steps (Apologize, Deliver, and Give Extra)

✅ Follow precise food preparation guidelines

✅ Ensure driver and delivery protocols are met

✅ Maintain accurate record-keeping for orders

ASSUMPTION: Responsibilities are focused on ensuring customer satisfaction and operational efficiency, which are core to Domino's brand as a leading pizza delivery company.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Customer Service
• Communication
• Menu Knowledge

Preferred Skills:

• Problem Solving
• Attention to Detail

ASSUMPTION: Basic skills in customer service and communication are mandatory, while previous experience in the food industry is likely beneficial.

💰 Compensation & Benefits

Salary Range: Not specified. Typically within industry standards for entry-level positions

Benefits:

• Employee discounts
• Training programs
• Flexible scheduling options

Working Hours: 40 hours per week

ASSUMPTION: Compensation is likely hourly, with benefits aimed at retail/food industry roles, such as flexible hours and employee discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on fast food and retail

Company Size: 10,001+ employees globally, offering diverse career paths

Founded: 1960

Company Description:

• Leader in pizza delivery
• Innovative approach with digital ordering technologies
• Global presence with over 17,100 stores

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a global leader, Domino's provides ample opportunities for career advancement and skill development, especially in innovative digital practices.

📊 Role Analysis

Career Level: Entry-level role suited for those beginning their careers or transitioning to customer service

Reporting Structure: Reports to store manager or assistant manager

Work Arrangement: On-site with fixed shifts

Growth Opportunities:

• Potential for promotion to supervisory roles
• Opportunities for cross-training in other store functions
• Pathway to managerial roles with experience

ASSUMPTION: The role is an excellent stepping stone for those intent on pursuing a career in food service management, leveraging Domino's training and growth policies.

🌍 Location & Work Environment

Office Type: Retail and fast-food chain environment

Office Location(s): 132 East Main St., Ahoskie, NC

Geographic Context:

• Located in a small town with a close-knit community
• Accessible local retail area
• Potential for community engagement through customer interaction

Work Schedule: Mostly fixed shifts; weekend and evening availability may be required

ASSUMPTION: The location is designed for retail interactions, ideal for community-centric customer service roles.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening via phone or virtual method
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Understanding of food safety and company protocols
• Problem-solving abilities in fast-paced scenarios

Application Tips:

• Highlight any customer service or food service experience
• Demonstrate flexibility in shift availability
• Research Domino's company values and operations

ATS Keywords: Customer Service, Communication, Teamwork, Pizza Delivery, Food Safety

ASSUMPTION: Applicant success hinges on showcasing customer service aptitude and understanding of operation standards.

🛠️ Tools & Technologies

• POS Systems
• Online Ordering Platforms
• Delivery Tracking Tools

ASSUMPTION: Familiarity with basic operational technology is crucial, reflecting Domino's digital advancement.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence in food and service
• Innovation in technology and operations
• Community and customer-focused service

Work Style:

• Team-oriented
• Adaptable to fast-paced environments
• Detail-oriented, following established protocols

Self-Assessment Questions:

• How do you handle customer complaints?
• Can you maintain composure in busy scenarios?
• Are you willing to follow stringent company procedures?

ASSUMPTION: Fit is centered around adherence to standards and ability to work collaboratively in a dynamic setting.

⚠️ Potential Challenges

• High-pressure environment during peak hours
• Strict adherence to safety protocols
• Balancing customer satisfaction with operational efficiency
• Limited decision-making flexibility within adherence to protocols

ASSUMPTION: Potential challenges focus on managing operational expectations while delivering customer service excellence.

📈 Similar Roles Comparison

• Similar customer service roles in fast food focus on protocol adherence
• Pizza industry jobs often demand quick decision-making
• Roles in chains provide structured growth pathways and training

ASSUMPTION: This role offers an advantage for those seeking structured learning and advancement in food service compared to less regimented competitors.

📝 Sample Projects

• Participating in a store-level initiative to improve delivery times
• Contributing ideas to enhance customer experience based on feedback
• Assisting in the training of new employees on service protocols

ASSUMPTION: Sample projects are based on realistic contributions to improving store operations and service quality.

❓ Key Questions to Ask During Interview

• What does a typical day in this role involve?
• How does Domino's measure customer satisfaction success?
• What growth opportunities are available for this position?
• How is performance evaluated in this role?
• What team dynamics are valued within the store?

ASSUMPTION: Questions focus on operational clarity and growth, crucial for understanding day-to-day expectations and long-term opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial phone screening
• Attend an in-person interview if selected
• Complete any required training sessions
• Follow up with a thank you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.