Customer Service Rep(01759) - 1122 North 2nd Street

📌 Core Information

🔹 Job Title: Customer Service Rep(01759) - 1122 North 2nd Street

🔹 Company: Domino's

🔹 Location: Clinton, Iowa, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025 02:51:10 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service to clients and customers
• Ensuring a clean and welcoming environment in-store
• Preparing and assembling pizza, sandwiches, pasta, and other menu items
• Operating POS systems to manage orders efficiently

ASSUMPTION: The role emphasizes hands-on skills in customer interaction and food preparation, typical for a fast-paced restaurant environment.

📋 Key Responsibilities

✅ Answering phones and addressing customer inquiries

✅ Greeting and assisting carry-out customers

✅ Performing miscellaneous cleaning activities and maintaining hygiene standards

✅ Preparing pizzas, sandwiches, pasta, and other food items

ASSUMPTION: Responsibilities suggest a dynamic and multitasking role, requiring efficiency and customer-focused service.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar customer service or food service role

Required Skills:

• Customer Service
• Politeness
• Self-Motivation

Preferred Skills:

• Experience in food preparation, particularly pizza making
• Basic cleaning skills

ASSUMPTION: The required skills emphasize interpersonal and basic food preparation skills, aligning with entry-level customer service roles in the food industry.

💰 Compensation & Benefits

Salary Range: Not specified, but typically inline with entry-level customer service roles in the food industry.

Benefits:

• Employee discounts on food items
• Opportunities for growth and advancement within the company
• Flexible scheduling options

Working Hours: Approximately 40 hours per week, with potential for flexible scheduling

ASSUMPTION: Compensation and benefits likely include standard perks like discounts and flexible work schedules typical in the fast-food industry.

📌 Applicant Insights

🔍 Company Context

Industry: Part of the restaurant industry, focusing on fast food and quick-service delivery

Company Size: 10,001+ employees, indicative of a vast network and numerous opportunities for advancement

Founded: 1960, with a strong history and established market presence

Company Description:

• Known for innovation in delivery and online ordering
• Focuses on providing quality and consistent products
• Operates approximately 17,100 stores globally

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: This company's size and specialization suggest a focus on global expansion and technological integration in food delivery.

📊 Role Analysis

Career Level: Entry-level position, with opportunities for growth based on performance

Reporting Structure: Reports likely to store managers or supervisors

Work Arrangement: On-site, in a dynamic and interactive customer-focused environment

Growth Opportunities:

• Potential to move into supervisory roles
• Skill development in customer service and operations
• Exposure to fast-paced retail environments

ASSUMPTION: Growth is achievable through proven performance and skill enhancement, typical in a customer-heavy business.

🌍 Location & Work Environment

Office Type: Restaurant/food service environment

Office Location(s): Primarily based at 1122 North 2nd Street, Clinton, Iowa

Geographic Context:

• Located in a community-focused area in Clinton, Iowa
• Accessible location for local residents
• A hub for customer interactions and service

Work Schedule: Rotational schedule, including nights and weekends

ASSUMPTION: The location is strategically chosen for visibility and accessibility, essential for a retail-oriented and customer-service role.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company website
• Phone screening for initial assessment
• In-person interview with the hiring manager

Key Assessment Areas:

• Customer service skills
• Ability to multitask in a fast-paced setting
• Familiarity with food preparation processes

Application Tips:

• Highlight relevant customer service experience
• Showcase adaptability and quick learning abilities
• Include any certifications or training in food handling

ATS Keywords: Customer Service, Food Preparation, Pizza Making, Customer Interaction

ASSUMPTION: The process likely emphasizes customer interaction skills and reliability in fast-paced environments.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Standard kitchen equipment
• Telecommunications equipment for phone orders

ASSUMPTION: Familiarity with basic restaurant technology and communication tools is critical for day-to-day operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service and product delivery
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Customer-centric with a focus on efficiency
• Detail-oriented and adaptive to changing needs

Self-Assessment Questions:

• How do I handle stressful and fast-paced environments?
• Am I comfortable interacting with diverse customers?
• Can I efficiently balance multiple tasks simultaneously?

ASSUMPTION: The company's culture values innovation and teamwork, essential for effective service delivery.

⚠️ Potential Challenges

• Managing high customer volumes during peak hours
• Ensuring product consistency and quality
• Navigating customer complaints and resolving issues
• Adhering to strict health and safety standards

ASSUMPTION: Challenges are typical in customer service roles in the food industry, focusing on multitasking and customer satisfaction.

📈 Similar Roles Comparison

• Shift Supervisor: Higher responsibility with a focus on oversight
• Call Center Representative: Emphasizes remote customer interactions
• Barista: Similar customer interaction focus but in a different product context

ASSUMPTION: This comparison highlights similar entry-level roles within the service industry that require strong customer interaction skills.

📝 Sample Projects

• Improving customer service response time
• Enhancing cleanliness and hygiene standards
• Developing new pizza recipes and menu items

ASSUMPTION: Projects may focus on operational efficiency and product innovation, key areas for customer satisfaction.

❓ Key Questions to Ask During Interview

• What are the peak times, and how is staff support managed?
• How does the company support employee growth?
• What are the expectations for cleanliness and food safety?
• How does the team handle conflict and customer complaints?
• What are the opportunities for training and advancement?

ASSUMPTION: Questions should aim to understand operational expectations and opportunities for professional development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience
• Gather references that can speak to your customer service skills
• Consider practicing responses to common customer service scenarios
• Research Domino's to align your application with its values and mission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.