Customer Service Rep(01872) - 119 East Century Avenue

📌 Core Information

🔹 Job Title: Customer Service Rep(01872) - 119 East Century Avenue

🔹 Company: Domino's

🔹 Location: Bismarck, North Dakota, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding service to customers
• Taking and managing customer orders efficiently
• Ensuring all customer interactions result in satisfaction
• Managing the demands of busy service hours seamlessly

ASSUMPTION: The job overview is designed to appeal to a broad range of candidates, including those seeking flexibility in scheduling that could accommodate personal or educational commitments.

📋 Key Responsibilities

✅ Provide excellent service to all customers

✅ Handle incoming orders and ensure accuracy

✅ Resolve customer issues and complaints effectively

✅ Work collaboratively with the team during peak hours

ASSUMPTION: The responsibilities focus on customer interaction and require strong interpersonal skills, emphasizing teamwork and adaptability during high-demand periods.

🎯 Required Qualifications

Education: Not specified

Experience: Suitable for individuals with 0-2 years of experience

Required Skills:

• Friendly personality
• Strong people skills
• Effective communication

Preferred Skills:

• Experience in a customer service environment
• Time management and problem-solving abilities

ASSUMPTION: While formal education isn't specified, emphasis is placed on soft skills such as communication and friendliness, which are critical for customer-facing roles.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Opportunities for career growth
• Flexible working hours
• Potential pathways to management roles

Working Hours: 40 hours per week; flexible scheduling may be available

ASSUMPTION: Compensation details are not explicitly mentioned, typical of entry-level roles in the service industry. Benefits focus on growth and flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a robust infrastructure and extensive support system

Founded: 1960

Company Description:

• Focus on innovation with technology-first initiatives
• Global presence with approximately 17,100 stores worldwide
• Motivated by a mission to lead in pizza delivery

Company Specialties:

• Pizza
• Technology and Digital Innovations
• Advertising and Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is a well-established leader in its field, suggesting stability and numerous advancement opportunities within the company.

📊 Role Analysis

Career Level: Entry-level, with advancement potential into management roles

Reporting Structure: Likely reports to the shift manager or store manager

Work Arrangement: On-site with flexible options

Growth Opportunities:

• Potential advancement from CSR to management roles
• Opportunity to become a franchise owner
• Career progression within corporate or franchise operations

ASSUMPTION: The role serves as a gateway to various promotional tracks, catering to those interested in long-term growth within the company.

🌍 Location & Work Environment

Office Type: Storefront, retail environment

Office Location(s): 119 East Century Avenue, Bismarck, ND

Geographic Context:

• Located in the burgeoning city of Bismarck, ND
• Accessible by major roads and public transport
• Community-oriented environment

Work Schedule: Includes day and night shifts, adaptable for various life commitments

ASSUMPTION: The location attracts a diverse range of applicants, from locals to those willing to commute or relocate.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening and phone interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service experience
• Communication skills
• Ability to work under pressure

Application Tips:

• Highlight previous customer service experiences
• Emphasize teamwork and adaptability
• Prepare examples of problem-solving scenarios

ATS Keywords: Customer Service, Teamwork, Problem Solving, Communication Skills

ASSUMPTION: Candidates with clear examples of overcoming customer challenges will stand out during the assessment.

🛠️ Tools & Technologies

• POS systems
• Order management software
• Communication tools for team coordination

ASSUMPTION: Familiarity with basic retail technology will be advantageous, but training is likely provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Encouragement of growth and innovation
• Promotion of diversity and inclusion

Work Style:

• Team-oriented
• Flexible and adaptive
• Proactive in addressing customer needs

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with a diverse range of people daily?
• Am I open to learning new systems and processes?

ASSUMPTION: A successful candidate will align with Domino’s core values, particularly in customer service and inclusivity.

⚠️ Potential Challenges

• Handling high-pressure situations during peak hours
• Maintaining customer satisfaction amidst diverse requests
• Balancing work schedules with personal commitments
• Adapting to new technologies and processes quickly

ASSUMPTION: The role may require resilience and strong stress management to handle the dynamic and challenging environment.

📈 Similar Roles Comparison

• Offers more flexible scheduling than typical retail roles
• Provides direct pathways to management unlike many customer service positions
• Emphasizes a diverse and innovative company culture

ASSUMPTION: The position uniquely combines flexibility and growth potential, setting it apart from standard customer service roles.

📝 Sample Projects

• Implementing a customer feedback process
• Participating in local community events representing Domino’s
• Assisting in store layout optimization to reduce service time

ASSUMPTION: While primarily operations-driven, there may be opportunities to contribute creatively to store processes and community initiatives.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• How does this store support employee growth and development?
• What are the most common challenges faced in this position?
• How does Domino’s encourage innovation at the store level?
• Can you describe a typical day for a Customer Service Representative?

ASSUMPTION: Candidates who inquire about growth opportunities and performance expectations demonstrate ambition and foresight.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experiences
• Consider obtaining references from previous customer service roles
• Be ready for a potential in-person interview at the specified location
• Follow up on your application status if not contacted within a week

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.