Customer Service Rep(01940) - 1201 Gilmore Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR)

🔹 Company: Domino's

🔹 Location: 1201 Gilmore Ave, Winona, Minnesota, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing dynamic and friendly customer service
• Supporting pizza preparation during peak hours
• Offering a flexible schedule that suits student and part-time scenarios
• Opportunities for career growth within the company

ASSUMPTION: The job overview is designed to attract both entry-level candidates and those looking for a flexible work schedule, particularly appealing to students and individuals seeking secondary employment options.

📋 Key Responsibilities

✅ Deliver outstanding customer service during high-demand times

✅ Assist in the preparation and presentation of Domino's products

✅ Maintain a clean and organized work environment

✅ Interact positively and collaboratively with team members

ASSUMPTION: Responsibilities suggest a strong emphasis on teamwork and operational efficiency in a fast-paced environment typical of restaurant settings.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required; suitable for those entering the job market

Required Skills:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Effective time management

Preferred Skills:

• Experience in a retail or restaurant environment
• Ability to work under pressure

ASSUMPTION: While specific educational requirements are not mentioned, the emphasis on soft skills indicates a preference for candidates who demonstrate strong interpersonal and time management capabilities.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive within the fast-food industry

Benefits:

• Flexible working hours
• Potential for career advancement
• Employee discounts on menu items

Working Hours: Flexible with both part-time and full-time options available

ASSUMPTION: The compensation package likely includes competitive hourly wages, considering standard restaurant industry practices, along with a focus on flexibility and employee growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on casual dining and delivery services

Company Size: Over 10,001 employees globally, providing significant resource and growth opportunities

Founded: 1960 in Ann Arbor, MI

Company Description:

• Known for innovative ordering technologies
• Offers a wide variety of customer-centric products
• Has significant global market presence with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Marketing and technology
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company information emphasizes innovation and a broad market reach, providing a dynamic work environment and potential career pathways for employees.

📊 Role Analysis

Career Level: Entry-level with potential growth into supervisory roles

Reporting Structure: Reports to shift supervisors and store managers

Work Arrangement: Fully on-site to manage customer interactions and food preparation

Growth Opportunities:

• Potential to move into managerial positions
• Opportunities for skills development in customer service and operations
• Access to company-wide training programs

ASSUMPTION: The position serves as a stepping stone for those interested in advancing within the restaurant or hospitality industry, offering a gateway to managerial roles.

🌍 Location & Work Environment

Office Type: Retail outlet with customer-facing responsibilities

Office Location(s): Winona, Minnesota

Geographic Context:

• Located in a small city with strong community ties
• Accessible by local transportation networks
• A region known for work-life balance and community activities

Work Schedule: Flexible, to include evening and weekend shifts

ASSUMPTION: The work environment is fast-paced yet community-oriented, appealing to those looking for engaging customer-focused roles in local settings.

💼 Interview & Application Insights

Typical Process:

• Screening call with HR or store manager
• In-person interview at the store location
• Possible skills assessment or role-play scenarios

Key Assessment Areas:

• Interpersonal and communication skills
• Problem-solving abilities under time constraints
• Understanding of company values and customer service excellence

Application Tips:

• Highlight relevant customer service experience
• Emphasize availability and flexibility
• Prepare examples of teamwork and customer relations

ATS Keywords: Customer Service, Quick Service Restaurant, Flexible Schedule, Teamwork, Communication

ASSUMPTION: The interview process is straightforward, prioritizing applicants who demonstrate flexibility, strong communication skills, and a customer-first approach.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Shift scheduling software
• Inventory management tools

ASSUMPTION: Employees will likely utilize standard retail tools in ensuring efficient operations and service delivery.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric innovation
• Teamwork and collaboration
• Commitment to excellence and continuous improvement

Work Style:

• Flexible and adaptive in a fast-paced environment
• Customer-focused with an emphasis on quality service
• Team-oriented with a passion for growth and learning

Self-Assessment Questions:

• How do you handle customer feedback?
• Are you comfortable working in fast-paced environments?
• How do you prioritize tasks during busy periods?

ASSUMPTION: Cultural fit emphasizes adaptability, customer service orientation, and a willingness to work collaboratively in a dynamic setting.

⚠️ Potential Challenges

• Managing high-volume customer interactions during peak hours
• Balancing various tasks in a fast-paced setting
• Meeting high standards of customer satisfaction
• Adapting to variable work schedules

ASSUMPTION: Challenges are typical of the restaurant industry, requiring strong organizational skills and resilience under pressure.

📈 Similar Roles Comparison

• More career advancement opportunities compared to similar entry-level jobs
• Greater emphasis on customer service skills
• Highly flexible scheduling options

ASSUMPTION: This role offers pathways to advancement not commonly found in other entry-level positions within the fast-food industry.

📝 Sample Projects

• Organizing a team shift schedule for peak hours
• Designing a customer feedback process
• Implementing an efficiency improvement in pizza preparation

ASSUMPTION: Sample projects focus on improving operational efficiency and enhancing the customer experience.

❓ Key Questions to Ask During Interview

• What opportunities are there for progression within the company?
• Can you describe a typical day in this position?
• What qualities do successful team members possess?
• How does the company support work-life balance?
• What is the company's customer service philosophy?

ASSUMPTION: These questions are designed to give candidates insight into the company culture, expectations, and opportunities for personal growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a concise resume highlighting relevant experience
• Ensure availability for an in-person interview
• Demonstrate flexibility in work hours during discussions
• Follow up with the store manager if you do not receive a response within a specified timeframe

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.