Customer Service Rep(01948) - 2418 N. Margaret St.

📌 Core Information

🔹 Job Title: Customer Service Rep(01948) - 2418 N. Margaret St.

🔹 Company: Domino's

🔹 Location: North St. Paul, Minnesota, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and providing customer assistance
• Greeting and assisting carry-out customers
• Making pizzas and managing order preparations
• Maintaining cleanliness and prepping materials

ASSUMPTION: This position is designed for individuals who are looking to build their customer service and food preparation skills in a fast-paced environment.

📋 Key Responsibilities

✅ Answer customer calls and take orders

✅ Greet customers and manage carry-out transactions

✅ Prepare and make pizzas according to company standards

✅ Perform general cleaning duties and prepare necessary materials

ASSUMPTION: The responsibilities are based on typical tasks expected at a Domino's location, aimed at providing outstanding customer service and operational efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level (0-2 years preferred)

Required Skills:

• Customer Service
• Phone Handling
• Order Preparation

Preferred Skills:

• Pizza Making
• Cleaning and Material Prep

ASSUMPTION: Entry-level position implies no specific educational requirements beyond a high school diploma or equivalent.

💰 Compensation & Benefits

Salary Range: Not specified (entry-level industry average between $10-$15 per hour)

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week, with potential for overtime

ASSUMPTION: The benefits reflect typical ones offered by Domino's for similar roles. As this is entry-level, compensation is likely focused on competitive hourly wages.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery and food services

Company Size: 10,001+ employees; large company offering substantial resources and support for career development

Founded: 1960, with a strong history of innovation in the restaurant industry

Company Description:

• Renowned for innovations in pizza delivery and customer service
• A strong corporate and franchise network around the world
• Committed to leading the market with both employee satisfaction and customer-focused services

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Digital Innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is a leader in its field, providing significant career opportunities in various functions beyond the storefront.

📊 Role Analysis

Career Level: Entry-level, ideal for newcomers to the workforce or those seeking experience in retail and customer service

Reporting Structure: Typically reports to a store manager or shift supervisor

Work Arrangement: On-site, allowing for direct customer interaction and teamwork

Growth Opportunities:

• Potential for promotion to shift manager or store manager roles
• Skill building in customer service and team management
• Opportunity to participate in company training programs

ASSUMPTION: Entry-level roles at Domino's are designed to provide a solid foundation for upward mobility within the company.

🌍 Location & Work Environment

Office Type: On-site retail environment, with customer-facing responsibilities

Office Location(s): Primary location at 2418 N. Margaret St., North St. Paul

Geographic Context:

• Located in a suburban area, easily accessible via major roadways
• Serves local community with a focus on takeout and delivery
• Part of a vibrant community with various local amenities

Work Schedule: Typically includes evenings and weekends to accommodate peak business hours

ASSUMPTION: The location suggests a demand for local delivery services and a customer base that includes families and professionals.

💼 Interview & Application Insights

Typical Process:

• Submission of an online application via Domino's career site
• Initial phone screening interview
• On-site interview with store management

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Reliability and work ethic

Application Tips:

• Highlight any previous customer service or food industry experience
• Demonstrate a flexible schedule and willingness to work peak hours
• Prepare to discuss past examples of teamwork and adaptability

ATS Keywords: Customer Service, Pizza Making, Phone Handling, Teamwork, Flexibility

ASSUMPTION: The interview process is streamlined to efficiently vet candidates for entry-level customer-facing roles.

🛠️ Tools & Technologies

• POS Systems for order processing
• Phone systems for customer interaction
• Standard food preparation equipment

ASSUMPTION: The tools listed are essential for daily operations at a Domino's store, focusing on efficiency and customer satisfaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Customer satisfaction
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Emphasis on customer-facing service
• Team-oriented with a focus on collective success

Self-Assessment Questions:

• Am I comfortable working directly with customers in a fast-paced environment?
• Do I have the flexibility to work evenings and weekends?
• Can I handle repetitive tasks while maintaining attention to detail?

ASSUMPTION: The cultural environment at Domino's favors individuals who thrive in busy, customer-centric settings.

⚠️ Potential Challenges

• Handling high volumes of orders during peak hours
• Maintaining quality and efficiency in pizza preparation
• Balancing cleaning duties with customer service
• Working long shifts, occasionally with flexible scheduling needs

ASSUMPTION: The challenges reflect typical operational dynamics in fast-food industry roles.

📈 Similar Roles Comparison

• Compared to similar roles, offers more hands-on pizza making
• Emphasizes customer interaction over back-of-house duties
• Potential for advancement to management faster than in smaller establishments

ASSUMPTION: The role's hands-on nature and customer focus differentiates it from similar positions in the hospitality sector.

📝 Sample Projects

• Organizing and executing a carry-out promotional event
• Streamlining order preparation processes for efficiency
• Developing a customer loyalty program for repeat business

ASSUMPTION: These projects demonstrate opportunities to impact store performance and customer satisfaction.

❓ Key Questions to Ask During Interview

• What kind of training will I receive for this position?
• How does the team handle busy periods or rush hours?
• What are the expectations for advancement within the company?
• Can you describe the typical customer base and any special customer service strategies?
• What is the store's approach to employee feedback and suggestions?

ASSUMPTION: These questions focus on understanding the support structure and growth prospects associated with the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and customer service skills
• Be prepared for a potential phone screening
• Research Domino's corporate culture and updates
• Practice answering common interview questions specific to retail and food service

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.