Customer Service Rep(01985) - 112 E 2nd ST

📌 Core Information

🔹 Job Title: Customer Service Rep(01985) - 112 E 2nd ST

🔹 Company: Domino's

🔹 Location: Duluth, Minnesota, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with the public in a friendly manner
• Providing exceptional customer service
• Using basic computer skills
• Working effectively in a team-oriented environment

ASSUMPTION: The role's focus on customer interaction and service suggests the need for strong communication skills. Computer skills may involve using order entry systems or navigating customer interfaces.

📋 Key Responsibilities

✅ Interact positively with customers to ensure a great experience

✅ Answer customer inquiries effectively and efficiently

✅ Assist with resolving any service issues

✅ Operate customer service software and order systems

ASSUMPTION: Based on typical customer service roles, additional responsibilities may include handling transactions and collaborating with delivery teams.

🎯 Required Qualifications

Education: Not specified; high school diploma assumed as typical

Experience: 0-2 years in customer-facing roles suggested

Required Skills:

• Customer Service
• Public Interaction
• Basic Computer Skills

Preferred Skills:

• Proficiency in using restaurant or retail software
• Adaptability in fast-paced environments

ASSUMPTION: Candidates with prior experience in similar roles such as retail or food service may be preferred, even if not explicitly stated.

💰 Compensation & Benefits

Salary Range: Not specified; industry average suggests $25,000 - $35,000 annually for similar roles

Benefits:

• Employee discounts
• Paid time off
• Possibility of health insurance

Working Hours: 40 hours per week; may include evenings and weekends

ASSUMPTION: Benefits such as insurance and paid time off are often part of full-time packages in similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; known for dynamic customer service environments

Company Size: 10,001+ employees, indicating robust internal support and resources

Founded: 1960; a long-standing leader in pizza delivery

Company Description:

• Innovative use of technology in service delivery
• Strong franchise model promoting local entrepreneurship
• Global presence with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza and Sandwiches
• Digital Marketing and Analytics
• Technology and Delivery Logistics

Company Website: Domino's Careers

ASSUMPTION: The company's emphasis on technology and innovation suggests a forward-thinking work environment.

📊 Role Analysis

Career Level: Entry-level with opportunities for growth and learning

Reporting Structure: Likely reports to a store manager or shift leader

Work Arrangement: On-site, interacting directly with customers and team members

Growth Opportunities:

• Potential to advance to supervisory roles
• Opportunities to learn about restaurant management
• Training in customer service best practices

ASSUMPTION: Entry-level positions can lead to growth within franchise locations or corporate career paths.

🌍 Location & Work Environment

Office Type: Retail store setting with customer-facing duties

Office Location(s): 112 E 2nd ST, Duluth, MN

Geographic Context:

• Located in a popular area accessible to foot traffic
• Close proximity to other local businesses
• Community-oriented town known for friendly local hospitality

Work Schedule: Likely includes weekend and evening shifts, typical in restaurant settings

ASSUMPTION: The Duluth location benefits from a supportive community prone to regular customer interaction, enhancing service experience.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Customer service experience

Application Tips:

• Highlight any retail or restaurant experience in your resume
• Emphasize your ability to manage customer interactions
• Prepare examples of past customer service successes

ATS Keywords: Customer Service, Team Player, Outgoing, Friendly, Adaptable

ASSUMPTION: The hiring process likely values a candidate's personality fit with the team and role, as much as past experience.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer Relationship Management (CRM) software
• Basic office software (e.g. Microsoft Office)

ASSUMPTION: Familiarity with basic technology used in customer service settings would be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Innovation and embracing new technologies
• Commitment to quality and team collaboration

Work Style:

• Fast-paced and dynamic environment
• Team-oriented with a focus on collaboration
• Emphasis on maintaining a positive attitude

Self-Assessment Questions:

• How do you handle customer service challenges?
• Can you describe a time when you improved a customer's experience?
• How comfortable are you with using new technology in the workplace?

ASSUMPTION: Applicants should align with the company's commitment to customer satisfaction and be adaptable to a busy work environment.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries
• Managing service issues under pressure
• Adapting quickly to use of technology and systems
• Working evening or weekend shifts

ASSUMPTION: The role involves common challenges faced in fast-paced retail or restaurant environments, requiring resilience and a positive attitude.

📈 Similar Roles Comparison

• Comparable roles in retail often involve less predictable scheduling
• Potential for quicker advancement in franchise settings
• Customer service skills are highly transferable to other industries

ASSUMPTION: Similar entry-level positions at Domino's provide structured career paths compared to other service industries.

📝 Sample Projects

• Participating in promotional events at the store
• Contributing to team meetings on improving customer service

ASSUMPTION: Projects would likely focus on enhancing the customer experience and developing team dynamics.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How do you measure success for this position?
• What are potential career paths for someone in this role?
• What kinds of training and support are available for new employees?
• Can you describe the team culture at this Domino's location?

ASSUMPTION: These questions are tailored to understand both day-to-day responsibilities and long-term career potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience
• Include a cover letter detailing your customer service skills
• Be prepared for an initial phone screening followed by an in-person interview
• Follow up with a thank-you email after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.