Customer Service Rep(01991) - 111 Main st S

📌 Core Information

🔹 Job Title: Customer Service Rep(01991) - 111 Main St S

🔹 Company: Domino's

🔹 Location: Hutchinson, Minnesota, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer orders both over the phone and in-person.
• Facilitating smooth transaction processes at point of sale.
• Ensuring customer satisfaction with prompt and courteous service.
• Providing product information to assist with customer queries.

ASSUMPTION: The role involves standard customer service tasks typical to a retail or fast-food environment, reflecting Domino's focus on customer interaction and order management.

📋 Key Responsibilities

✅ Taking orders over the phone and in-store.

✅ Helping customers with transactions.

✅ Ensuring accuracy in order processing and payment handling.

ASSUMPTION: Responsibilities include fundamental customer service operations necessary for maintaining daily store activities and customer interactions.

🎯 Required Qualifications

Education: No specific educational requirements, all training is provided.

Experience: Suitable for individuals with little to no prior work experience.

Required Skills:

• Customer Service
• Order Taking
• Transaction Assistance

Preferred Skills:

• Previous experience in a similar customer service role
• Basic computing and POS system skills

ASSUMPTION: The position offers on-the-job training, diminishing the need for formal qualifications, and focusing on practical, adaptable skills.

💰 Compensation & Benefits

Salary Range: Not specified; typically, such positions offer hourly wages in the retail sector.

Benefits:

• Employee Discounts
• Flexible Scheduling
• Career Advancement Potential

Working Hours: 40 hours per week with potential scheduling flexibility.

ASSUMPTION: Standard benefits are common in entry-level positions within large franchised companies offering some career progression and employee incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees; as a major player in the global food service industry, offering many job opportunities and robust career pathways.

Founded: 1960

Company Description:

• Focused on innovation in food delivery technology.
• Large international presence with operations in over 90 markets.
• Known for promoting from within and offering diverse opportunities.

Company Specialties:

• Pizza
• Technology
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company is established with a strong financial footing, offering stability and competitive benefits within the restaurant industry.

📊 Role Analysis

Career Level: Entry-level, suitable for newcomers looking to start a career in customer service.

Reporting Structure: Typically reports to a shift supervisor or store manager.

Work Arrangement: On-site at the Hutchinson location.

Growth Opportunities:

• Shift management roles
• Training for specialized positions such as delivery or kitchen staff
• Corporate opportunities for outstanding performers

ASSUMPTION: As an entry-level position, it offers foundational opportunities to advance into managerial or specialized roles within the company.

🌍 Location & Work Environment

Office Type: Retail; fast-food environment.

Office Location(s): 111 Main St S, Hutchinson, Minnesota

Geographic Context:

• Located in Hutchinson, known for its community-focused atmosphere.
• Opportunities to serve diverse local clientele.
• Accessible area within a friendly, tight-knit town community.

Work Schedule: Typical 40-hour workweeks, with potential evening and weekend shifts due to the nature of the business.

ASSUMPTION: The store location supports local engagement and is situated in a town that may offer a balanced lifestyle outside major city centers.

💼 Interview & Application Insights

Typical Process:

• Online application submission through company portal
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Ability to handle transactions efficiently

Application Tips:

• Highlight any customer service experience on your resume.
• Prepare to discuss how you handle multitasking and fast-paced environments.
• Demonstrate enthusiasm for food service roles and team collaboration.

ATS Keywords: Customer service, order taking, transaction processing, retail.

ASSUMPTION: The process is designed to assess fundamental interpersonal skills, given the customer-oriented nature of the job.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Company-specific ordering software
• Basic telecommunications devices for order taking

ASSUMPTION: The tools mentioned are standard for efficient customer service and order management in a fast-paced restaurant setting.

👔 Cultural Fit Considerations

Company Values:

• Innovation in service and technology
• Commitment to excellence in customer satisfaction
• Focus on team collaboration and community engagement

Work Style:

• Fast-paced environment
• Emphasis on teamwork and communication
• Flexible and adaptive to customer needs

Self-Assessment Questions:

• Am I comfortable interacting with a diverse range of customers?
• Can I adapt to a fast-paced working environment?
• Do I have a keen interest in the restaurant service industry?

ASSUMPTION: The cultural fit emphasizes adaptability, a customer-first mindset, and collaboration within a dynamic team setting.

⚠️ Potential Challenges

• Handling peak times with high customer volume
• Managing customer complaints effectively
• Balancing quick service with accuracy in orders
• Adapting to new technologies for order management

ASSUMPTION: Challenges are typical of front-line customer service roles requiring multitasking and problem-solving under pressure.

📈 Similar Roles Comparison

• Compared to other fast food roles, this includes both phone and in-person customer handling.
• Relatively straightforward entry compared to more specialized roles like kitchen staff.
• Offers a broader customer interaction focus compared to back-end operational roles.

ASSUMPTION: Similar roles across the industry also involve basic customer service and transaction tasks but may differ in complexity depending on location and company size.

📝 Sample Projects

• Implementing a new POS system for more efficient order processing.
• Assisting in promotional campaigns by managing in-store activities.
• Supporting training sessions for new team members.

ASSUMPTION: Practical project examples reflect an environment that encourages initiative and team support during operations.

❓ Key Questions to Ask During Interview

• What growth opportunities are available for this role within the company?
• How does the team manage peak hours and customer influx?
• What training programs does Domino's offer to new hires?
• Can you describe the team dynamic and work culture here?
• What is the typical career path for a customer service representative at Domino's?

ASSUMPTION: Questions focus on understanding career development, team dynamics, and company support systems for employees.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service skills.
• Prepare for potential phone or in-person interview stages.
• Follow up with the hiring manager to express your interest.
• Be prepared to discuss your availability and scheduling needs.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.