Customer Service Rep(02017) - 490 Highway 151 E

📌 Core Information

🔹 Job Title: Customer Service Rep(02017) - 490 Highway 151 E

🔹 Company: Domino's

🔹 Location: Platteville, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers via phone and in person
• Providing support with general restaurant duties
• Delivering a positive dining experience
• Ensuring satisfaction and handling complaints effectively

ASSUMPTION: It is assumed that the job involves significant interaction with customers and that maintaining customer satisfaction is a critical aspect due to the emphasis on smiles and service in the description.

📋 Key Responsibilities

✅ Provide excellent customer service both over the phone and in person

✅ Assist with daily restaurant operations to ensure smooth workflow

✅ Handle customer inquiries and resolve issues promptly

✅ Facilitate an enjoyable dining atmosphere

ASSUMPTION: No specialized tasks are mentioned, so the responsibilities are assumed to be those typically expected in a customer service role in the restaurant industry.

🎯 Required Qualifications

Education: Not specified

Experience: No specific experience required, open to 0-2 years of experience

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Previous experience in a restaurant environment
• Familiarity with point-of-sale systems

ASSUMPTION: Given the entry-level nature, formal qualifications are likely less critical than interpersonal skills and availability.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health benefits
• Employee discounts
• Career advancement opportunities

Working Hours: 40 hours per week, mostly evenings

ASSUMPTION: Benefits are inferred based on common offerings in similar roles at large companies in the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001 employees, offering a broad network and growth potential

Founded: 1960

Company Description:

• Innovative and technology-driven
• Focus on customer satisfaction and service
• A global brand with a substantial market presence

Company Specialties:

• Pizza
• Sandwiches
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s broad reach and substantial market influence suggest robust support and structured progression within roles.

📊 Role Analysis

Career Level: Entry-level, suitable for early career professionals

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: Entirely on-site, with duties centered around direct customer interaction

Growth Opportunities:

• Advancement to supervisory roles
• Training in management
• Potential to move to corporate roles

ASSUMPTION: Growth opportunities are substantial, given the company's size and emphasis on internal promotions.

🌍 Location & Work Environment

Office Type: Restaurant setting

Office Location(s): 490 Highway 151 E, Platteville, WI

Geographic Context:

• A regionally located area catering to local community needs
• Known for strong community ties and regional dining spots
• Accessible with local transport options

Work Schedule: Predominantly evening shifts, requiring flexibility

ASSUMPTION: Emphasis on evenings indicates a focus on peak dining times, necessitating hospitality and flexibility in shift patterns.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone interview
• In-person interview with hiring manager
• Offer and onboarding

Key Assessment Areas:

• Customer service skills
• Problem-solving ability
• Team collaboration

Application Tips:

• Highlight experiences with face-to-face customer interactions
• Showcase problem-solving examples
• Emphasize teamwork skills

ATS Keywords: Customer Service, Communication, Problem Solving, Teamwork, Evening Availability

ASSUMPTION: The interview process emphasizes customer service and adaptability, key components for success in this role.

🛠️ Tools & Technologies

• Point-of-sale systems
• Customer relationship management (CRM) software
• Telecommunication tools

ASSUMPTION: Familiarity with typical restaurant and customer service technologies is presumed necessary for efficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to service excellence
• Innovation and agility
• Team collaboration

Work Style:

• Customer-focused
• Responsive to change
• Non-hierarchical teamwork

Self-Assessment Questions:

• Am I comfortable working in high-intensity service environments?
• Can I adapt quickly to changing customer needs?
• Do I enjoy collaborative teamwork?

ASSUMPTION: The culture is dynamic and fast-paced, requiring adaptable personalities who thrive in service-focused roles.

⚠️ Potential Challenges

• Handling challenging customer interactions
• Managing fast-paced work environments
• Evening and weekend working requirements
• Maintaining energy over extended shifts

ASSUMPTION: Challenges are based on common customer service roles within a restaurant setting, focusing on energy and diplomacy.

📈 Similar Roles Comparison

• Emphasis on customer interaction versus purely technical roles
• Potential for on-the-job learning instead of formal education requirements
• Opportunities for rapid career progression based on performance and initiative

ASSUMPTION: Similar roles in the industry favor immediate hands-on engagement over theoretical background.

📝 Sample Projects

• Implementing a customer feedback system for improvement
• Organizing team-building events to enhance store morale
• Developing a quick reference guide for customer service best practices

ASSUMPTION: Projects are inferred from customer service improvement and team engagement initiatives typical in restaurants.

❓ Key Questions to Ask During Interview

• What are the peak hours that require extra focus?
• How does the company support its entry-level employees’ growth?
• What are the expectations for handling difficult situations with customers?
• Are opportunities for cross-training available?
• Can you describe a typical day in this role?

ASSUMPTION: Questions aim to clarify role expectations and developmental pathways within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Include references that can vouch for customer service capabilities
• Be ready for an in-person interview at the designated location
• Follow up with a thank you email after interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.