Customer Service Rep(02072) - 1304 Eastern

📌 Core Information

🔹 Job Title: Customer Service Rep(02072) - 1304 Eastern

🔹 Company: Domino's

🔹 Location: Plymouth, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service through phone interactions and order processing.
• Preparing and baking pizzas in a fast-paced environment.
• Maintaining cleanliness and organization within the store.
• Potential growth opportunities within the company.

ASSUMPTION: The job seems to offer flexible working hours and is suitable for those seeking part-time or full-time employment, given the mention of school and second job considerations.

📋 Key Responsibilities

✅ Answer customer phone calls and process orders efficiently.

✅ Prepare and bake pizzas and related food products.

✅ Maintain cleanliness and orderliness of the store environment.

✅ Perform inventory checks and restock supplies as needed.

✅ Handle cash transactions accurately, ensuring correct monetary change.

ASSUMPTION: Responsibilities will include both customer interaction and behind-the-scenes tasks such as food preparation and inventory management based on job description details.

🎯 Required Qualifications

Education: Not specified, but must be at least 16 years old.

Experience: 0-2 years in a customer service role preferred.

Required Skills:

• Basic math and cash handling skills
• Strong verbal communication skills
• Ability to work in varying temperatures and conditions

Preferred Skills:

• Experience in a quick-service restaurant environment
• Familiarity with food preparation and inventory management

ASSUMPTION: The role is likely entry-level, focusing on skills that can be developed on the job, given the company's provision of training.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive pay mentioned.

Benefits:

• Flexible working hours to accommodate personal schedules
• Opportunity to grow within the company
• Potential benefits related to employee pizza discounts

Working Hours: 40 hours per week, with flexibility mentioned in the description.

ASSUMPTION: Pay may vary based on experience and location, and benefits are assumed to include typical retail/food service perks like discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - A fast-paced industry focused on customer satisfaction and food quality.

Company Size: 10,001+ employees, indicative of many resources and potential for internal advancement.

Founded: 1960, showcasing a long-standing presence in the industry.

Company Description:

• Innovative approach to both food and technology in the food service sector.
• Strong focus on employee growth and development through internal programs.
• Emphasis on a fun and dynamic workplace culture.

Company Specialties:

• Pizza
• Sandwiches
• Technology and digital advancements

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's values technological innovation and employee happiness, as seen from their commitment to new technology and team culture.

📊 Role Analysis

Career Level: Entry-Level, suitable for individuals building foundational skills.

Reporting Structure: Directly reports to store management; potential for a supportive team environment.

Work Arrangement: Requires physical presence in-store, indicating on-site teamwork and coordination.

Growth Opportunities:

• Advancement to management roles like General Manager
• Chance to become a Franchise Owner for driven individuals
• Skill development in customer service and operations

ASSUMPTION: Growth opportunities are based on the individual's drive and ability to take on responsibility, supported by Domino's emphasis on internal promotions.

🌍 Location & Work Environment

Office Type: Quick-service restaurant setting with both customer-facing and kitchen areas.

Office Location(s): Primarily Plymouth, Wisconsin, specific to this role.

Geographic Context:

• Plymouth offers a small-town feel with access to nearby larger cities.
• Local amenities support hospitality and retail activities.
• Community-centered environment may be beneficial for networking and customer relationships.

Work Schedule: Flexible schedule catering to personal commitments, ideal for students or those with other jobs.

ASSUMPTION: The work schedule is designed to accommodate varied personal schedules, indicative of a family-friendly or student-friendly workplace.

💼 Interview & Application Insights

Typical Process:

• Submission of application through Domino's career portal
• Initial phone or in-person screening by hiring manager
• Interview process with store management

Key Assessment Areas:

• Customer service aptitude
• Ability to handle fast-paced environments
• Adaptability to changing tasks and priorities

Application Tips:

• Highlight any previous customer service or food industry experience
• Demonstrate enthusiasm for learning and professional growth
• Showcase flexibility and willingness to work varied schedules

ATS Keywords: Customer Service, Cash Handling, Flexible Schedule, Entry-Level, Restaurant

ASSUMPTION: The hiring process prioritizes interpersonal skills and ability to function in a dynamic work environment.

🛠️ Tools & Technologies

• POS systems for order processing
• Food preparation tools and equipment
• Communication devices for coordinating with team and customers

ASSUMPTION: Technology is a critical part of operations, requiring basic tech proficiency and adaptability.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality in both product and service
• Innovation in technology and customer engagement
• Cohesive teamwork to achieve common goals

Work Style:

• Fast-paced and multitasking environment
• Collaborative teamwork with clear communication
• Proactive handling of customer needs and operational responsibilities

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy direct customer interaction and problem solving?
• Am I looking for flexibility in my work schedule?

ASSUMPTION: Cultural fit is important due to the team-based nature of the work and reliance on peer cooperation.

⚠️ Potential Challenges

• Balancing high-volume customer service with quality
• Maintaining energy levels during long shifts
• Working in varying temperature conditions
• Physical demands, including lifting and standing

ASSUMPTION: Challenges are typical of retail/service roles, requiring endurance and adaptability.

📈 Similar Roles Comparison

• Compared to smaller chains, offers greater growth potential with Domino's brand recognition
• More structured opportunity for advancement into management than independent stores
• Access to corporate support and training resources

ASSUMPTION: Domino’s provides a more defined career path compared to similar industry positions at other firms.

📝 Sample Projects

• Streamlining shift transitions for improved service consistency
• Developing customer loyalty initiatives
• Participating in promotional events or store launches

ASSUMPTION: Projects typically involve team collaboration and customer interfacing, contributing to operational excellence.

❓ Key Questions to Ask During Interview

• What opportunities exist for advancement within the store and beyond?
• How does Domino’s support employee training and development?
• What are the expectations for handling high-volume periods?
• Can you describe the team dynamics and culture here?
• What are the next steps after this interview?

ASSUMPTION: Candidates would benefit from understanding growth prospects and company culture, as these are key aspects of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Research more about Domino’s company culture

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.