Customer Service Rep(02150) - 16 E. Jefferson Street

📌 Core Information

🔹 Job Title: Customer Service Rep (02150) - 16 E. Jefferson Street

🔹 Company: Domino's

🔹 Location: Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to take orders
• Preparing and making pizzas
• Providing a positive customer experience
• Working efficiently in a fast-paced environment

ASSUMPTION: This position likely involves handling customer inquiries and resolving issues promptly due to the nature of a customer service role in a busy restaurant environment.

📋 Key Responsibilities

✅ Taking customer orders and ensuring accuracy

✅ Making pizzas according to customer preferences

✅ Providing excellent customer service to ensure repeat business

ASSUMPTION: Employees may also be responsible for handling payments and maintaining the cleanliness of the customer area.

🎯 Required Qualifications

Education: Not specified (likely open to candidates without specific educational qualifications)

Experience: No formal experience required, 0-2 years preferred

Required Skills:

• Outgoing personality
• Positive attitude
• Clear and energetic voice

Preferred Skills:

• Experience in customer service roles
• Experience working in fast-paced environments

ASSUMPTION: Candidates who have previous experience in food service or retail might be preferred due to similar skill requirements.

💰 Compensation & Benefits

Salary Range: Not specified (typically entry-level roles in the food industry offer competitive hourly wages)

Benefits:

• Possible staff discounts
• Opportunity for growth and advancement
• Flexible scheduling options

Working Hours: Approximately 40 hours per week

ASSUMPTION: Benefits are often basic for entry-level positions in this sector, with room for additional perks based on location.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees

Founded: 1960

Company Description:

• A leading name in fast pizza delivery
• Innovative in digital ordering technologies
• Committed to quality and customer service

Company Specialties:

• Pizza
• Technology-driven ordering
• Global market penetration

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s likely values innovation and customer satisfaction due to its global reputation and focus on digital solutions.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Reports to store manager or shift leader

Work Arrangement: Full-time, on-site

Growth Opportunities:

• Advancement to shift leader or manager
• Skills development in customer relations
• Potential transfer to corporate roles

ASSUMPTION: The role offers growth potential for individuals aiming to climb the ladder within the hospitality industry or shift to corporate roles over time.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 16 E. Jefferson Street, Ohio

Geographic Context:

• Located in a commercial area
• Accessible by public transportation
• Popular with locals and visitors

Work Schedule: Shifts can vary, including evenings and weekends

ASSUMPTION: The work environment will be dynamic and may require standing for long periods, typical of retail food establishments.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone screening
• In-person interview at store

Key Assessment Areas:

• Customer interaction skills
• Problem-solving abilities
• Teamwork orientation

Application Tips:

• Highlight customer service experience
• Show energy and enthusiasm for the brand
• Prepare examples of teamwork

ATS Keywords: Customer Service, Energetic, Team Player, Fast-paced

ASSUMPTION: The application may include an emphasis on customer service skills to align with Domino's commitment to high customer satisfaction.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Online order management tools
• In-store communication devices

ASSUMPTION: Familiarity with POS systems could be beneficial even if not explicitly stated in job requirements.

👔 Cultural Fit Considerations

Company Values:

• Focus on customer satisfaction
• Encouragement for innovation
• Commitment to quality

Work Style:

• Flexible and adaptable
• Team-oriented
• Fast-paced

Self-Assessment Questions:

• Can I thrive in a fast-paced environment?
• Do I enjoy engaging with customers?
• Am I keen on working flexible schedules?

ASSUMPTION: The company culture revolves around teamwork and adaptability given its dynamic work environment.

⚠️ Potential Challenges

• High-pressure during peak hours
• Standing for extended periods
• Handling difficult customers
• Maintaining high energy throughout shifts

ASSUMPTION: Employees may face challenges typical of the retail food service industry, including fluctuating customer volumes and physically demanding tasks.

📈 Similar Roles Comparison

• Difference in work pace compared to quiet cafes
• Higher customer interaction than warehouse roles
• Greater physical activity than office desk jobs

ASSUMPTION: Similar roles in other industries might require less direct customer service interaction but may lack the fast-paced excitement of a Domino’s role.

📝 Sample Projects

• Developing a streamlined process for peak times
• Creating a new customer engagement initiative
• Implementing feedback mechanisms for customer service

ASSUMPTION: Employees may be expected to engage in small-scale improvement projects to enhance customer service.

❓ Key Questions to Ask During Interview

• What metrics are used to evaluate customer service success?
• Can you describe a typical shift?
• What are the opportunities for growth within the company?
• How does Domino's handle peak hour demand?
• What support is available for new employees?

ASSUMPTION: Preparing questions around growth opportunities and daily challenges can provide deeper insight into the role and company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service skills
• Prepare for both phone and in-person interviews
• Follow up with a thank you email post-interview
• Be ready to discuss your availability and preferred schedule

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.