Customer Service Rep(02152) - 209 S Broadway St

📌 Core Information

🔹 Job Title: Customer Service Rep(02152) - 209 S Broadway St

🔹 Company: Domino's

🔹 Location: Blanchester, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Creating high-quality pizzas
• Upselling to customers during order taking
• Maintaining hygiene and food safety standards
• Supporting pizza makers with toppings and dough

ASSUMPTION: The job involves daily interactions with various customer types in a fast-paced environment, requiring a motivated and energetic individual.

📋 Key Responsibilities

✅ Making Domino's high-quality pizzas

✅ Ensuring proper food and portion control

✅ Following hygiene and food safety practices

✅ Preparing food items as needed

✅ Taking and upselling customer orders both in-person and over the phone

✅ Addressing customer concerns swiftly and effectively

✅ Greeting customers within 10 seconds of their arrival

✅ Handling cash accurately

✅ Keeping the customer area neat and clean

✅ Assisting pizza makers with topping selection and dough preparation

ASSUMPTION: Responsibilities assume the ability to multitask efficiently and maintain composure under pressure.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: Experience in food preparation and customer service preferred

Required Skills:

• Strong customer service orientation
• Basic food preparation skills
• Good hygiene and food safety practices

Preferred Skills:

• Cash handling experience
• Upselling capability

ASSUMPTION: Skills required suggest the need for an individual who is proactive and detail-oriented in their work approach.

💰 Compensation & Benefits

Salary Range: Not specified (typically aligned with industry standards for entry-level positions in customer service roles)

Benefits:

• Employee discount on purchases
• Training opportunities for skill development
• Potential for career advancement within the company

Working Hours: 40 hours per week with potential for overtime during peak times

ASSUMPTION: Benefits include standard entry-level perks aimed at enhancing job satisfaction and employee retention.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry with a focus on quick-service pizzas

Company Size: 10,001+ employees, indicating a large-scale operation with diverse opportunities for employee growth

Founded: 1960, with a strong history of innovation in delivery and food services

Company Description:

• One of the largest pizza companies globally, leading in innovation
• Dedicated to enhancing customer experiences through technology and service
• Strong focus on franchise and corporate growth

Company Specialties:

• Pizza and menu innovation
• Marketing and technological advancements
• Data analytics for business improvement

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The description underscores Domino's commitment to customer satisfaction and innovative growth strategies.

📊 Role Analysis

Career Level: Entry-level role with opportunities for advancement

Reporting Structure: Reports directly to the store manager or shift leader

Work Arrangement: On-site with standard operational hours

Growth Opportunities:

• Promotion to supervisory roles based on performance
• Skill enhancement through company training programs
• Exposure to various aspects of store management

ASSUMPTION: The role offers potential for career growth within a supportive environment that values performance.

🌍 Location & Work Environment

Office Type: Front-line retail environment with customer interaction areas

Office Location(s): 209 S Broadway St, Blanchester, Ohio

Geographic Context:

• Located in a suburban area with a consistent community customer base
• Accessible location with ample parking facilities
• Surrounded by local amenities and residential areas

Work Schedule: Typical retail schedule with evenings and weekends, providing flexibility in work hours

ASSUMPTION: Work environment promotes a community-centric customer engagement approach.

💼 Interview & Application Insights

Typical Process:

• Initial application assessment online
• Brief phone screening with HR
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to multitask
• Flexibility and team collaboration

Application Tips:

• Emphasize relevant customer service experience
• Showcase flexibility and willingness to work varied shifts
• Highlight quick learning abilities and customer satisfaction focus

ATS Keywords: Customer Service, Cash Handling, Food Safety, Hygiene, Upselling

ASSUMPTION: Interview process is designed to ensure candidates fit the fast-paced, customer-oriented role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Food preparation equipment
• Cashiering tools

ASSUMPTION: Tools used are standard in the pizza delivery service industry; candidates should be adaptable to basic tech.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Customer-first approach
• Innovation and agility

Work Style:

• Team-oriented and collaborative
• Flexible and adaptive to customer needs
• Efficient and proactive problem-solving

Self-Assessment Questions:

• Am I comfortable engaging with a variety of customers daily?
• Can I handle fast-paced and diverse working environments?
• Do I have a passion for food service and quality?

ASSUMPTION: Values suggest an emphasis on continuous improvement and community engagement.

⚠️ Potential Challenges

• Managing multiple tasks simultaneously during peak hours
• Ensuring consistent quality and customer satisfaction
• Handling difficult customer interactions
• Adjusting quickly to changes in menu or order patterns

ASSUMPTION: Potential challenges require a resilient personality capable of delivering under pressure.

📈 Similar Roles Comparison

• Comparable roles often differ in technology use and customer interaction levels
• Similar positions may offer varied work schedules
• Some roles prioritize different aspects of customer service or food prep

ASSUMPTION: Compared to similar positions, this role offers a blend of customer interaction and operational support.

📝 Sample Projects

• Assisting in seasonal promotional campaigns at the store level
• Implementing new hygiene standards as company policies evolve
• Contributing to the reduction of customer wait times through efficient order handling

ASSUMPTION: Projects can act as opportunities to showcase individual initiative and team collaboration.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How is performance evaluated for this position?
• Can you describe a typical day here in more detail?
• What opportunities exist for advancement within the company?
• How does the store integrate employee feedback into operations?

ASSUMPTION: Questions aim to clarify role expectations and growth opportunities, signaling candidate interest.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your CV is up to date
• Prepare for a potential interview by researching common customer service scenarios
• Contact the hiring team if no response within a week
• Follow up after interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.