Customer Service Rep(02164) - 15410 w high st

📌 Core Information

🔹 Job Title: Customer Service Representative (02164) - 15410 W High St

🔹 Company: Domino's

🔹 Location: Middlefield, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not applicable

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers to take orders effectively
• Preparing pizzas in a timely and hygienic manner
• Ensuring customers have an enjoyable experience
• Working efficiently in a dynamic environment

ASSUMPTION: The job listing implies an emphasis on interactive skills; hence, customer engagement is critical.

📋 Key Responsibilities

✅ Taking customer orders accurately

✅ Making pizzas according to Domino's standards

✅ Providing outstanding customer service

ASSUMPTION: The position may involve additional tasks such as handling customer complaints or training new staff.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred, not specified

Experience: Entry-level; 0-2 years of experience in customer service or food service is a plus

Required Skills:

• Positive personality
• Customer service oriented
• Clear, energetic voice

Preferred Skills:

• Experience in fast-paced retail or food service environments
• Ability to work collaboratively in a team

ASSUMPTION: Skills in conflict resolution and multitasking may be beneficial given the customer-facing nature of the job.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level positions at Domino's offer minimum wage with potential for tips.

Benefits:

• Flexible work schedule
• Opportunity for career progression
• Employee discounts on company products

Working Hours: Approximately 40 hours per week with scheduling flexibility

ASSUMPTION: Benefits such as health insurance and retirement savings plans may be available to full-time employees after a probationary period.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – specializing in pizza delivery and dining experiences

Company Size: 10,001+ employees, indicating a robust organizational structure and significant resource availability

Founded: 1960, supporting a long history of innovations in the food industry

Company Description:

• Established as a leader in pizza delivery
• Innovative culture with a focus on technology
• Global presence with approximately 17,100 stores worldwide

Company Specialties:

• Pizza
• Digital innovation
• Marketing and advertising

Company Website: Domino's Careers

ASSUMPTION: The company's focus on technology suggests significant investment in employee tech training and usage.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or individuals looking to enter the workforce

Reporting Structure: Typically reports to the store manager or shift leader

Work Arrangement: On-site with potential for some flexible scheduling

Growth Opportunities:

• Promotion to shift lead or assistant manager positions
• Opportunities in corporate roles with long-term employment
• Skill development in customer service and retail operations

ASSUMPTION: The role might include training programs to support career growth within the company.

🌍 Location & Work Environment

Office Type: Retail outlet; fast-paced and customer-focused setting

Office Location(s): Middlefield, Ohio

Geographic Context:

• Located in a suburban area with regional customer base
• Accessible via local transport networks
• Supportive community business environment

Work Schedule: Varies based on store hours; likely includes evenings and weekends

ASSUMPTION: Proximity to local amenities may facilitate commuting and after-hours engagements.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial phone or in-person interview focusing on personality assessment
• Group interview or practical evaluation (e.g., making pizzas)

Key Assessment Areas:

• Communication and customer interaction skills
• Ability to perform tasks under time constraints
• Team collaboration efficacy

Application Tips:

• Emphasize customer service experience in your application
• Prepare examples of teamwork and problem-solving scenarios
• Showcase any leadership roles or initiatives

ATS Keywords: Customer Service, Order Taking, Fast-Paced, Pizza Making, Energetic

ASSUMPTION: The interview process might emphasize cultural fit and energy levels to match company ethos.

🛠️ Tools & Technologies

• Point-of-sale systems
• Order management software
• Communications devices (e.g., phone systems for taking orders)

ASSUMPTION: Training will be provided for proprietary technologies and tools utilized within the store.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Commitment to customer satisfaction
• Team spirit and collaboration

Work Style:

• Fast-paced and organized
• Energy-driven and interactive
• Customer-centered and service-focused

Self-Assessment Questions:

• Do I thrive in a fast-paced environment?
• Am I comfortable engaging with a diverse customer base?
• Can I maintain positive energy throughout the workday?

ASSUMPTION: Being adaptable and proactive in a high-energy setting is likely crucial for success.

⚠️ Potential Challenges

• Managing high-pressure situations during peak hours
• Balancing multiple tasks efficiently
• Maintaining product quality standards consistently
• Developing rapid problem-solving skills

ASSUMPTION: Staff may encounter challenges related to managing customer expectations and throughput demands.

📈 Similar Roles Comparison

• Versus Delivery Driver: Primarily customer-facing with less travel
• Versus Shift Supervisor: Focus more on execution than leadership
• Versus Call Center Agent: More diverse tasks including direct customer interaction

ASSUMPTION: Many skills are transferable to roles with increased responsibility over time.

📝 Sample Projects

• Participate in team-driven promotional events
• Develop improvements to customer service processes
• Contribute to store design and merchandising plans

ASSUMPTION: Projects may serve to enhance customer satisfaction and store performance.

❓ Key Questions to Ask During Interview

• What are the peak hours and busiest times for this store?
• What training programs are available for new employees?
• How do team members collaborate during high-demand periods?
• What successful strategies have you seen in maintaining customer satisfaction?
• Are there opportunities for cross-role training?

ASSUMPTION: Inquiring about role dynamics can provide insight into expectations and team operations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience and skills
• Practice potential interview scenarios with a focus on customer service
• Ensure references are up-to-date and can speak to your customer-facing capabilities
• Follow up on your application status after submission, if applicable

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.