Customer Service Rep(02170) - 1326 Vernon Odom Blvd

📌 Core Information

🔹 Job Title: Customer Service Rep(02170) - 1326 Vernon Odom Blvd

🔹 Company: Domino's

🔹 Location: Akron, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Preparing high-quality pizzas with attention to detail
• Ensuring customer orders are taken accurately and efficiently
• Maintaining hygiene and food safety standards
• Engaging with customers directly for a positive service experience

ASSUMPTION: This role primarily focuses on customer interaction and food preparation, typical for entry-level positions in a fast-food setting. Strong emphasis on customer service skills is expected due to the direct interaction component.

📋 Key Responsibilities

✅ Making Domino's high-quality pizzas

✅ Managing food and portion control

✅ Upholding hygiene and food safety standards

✅ Preparing various food items

✅ Taking and upselling customer orders both over the phone and in-person

✅ Performing general cleaning duties

✅ Addressing customer concerns promptly

✅ Greeting customers within 10 seconds of arrival

✅ Handling cash transactions effectively

✅ Assisting Pizza Makers with toppings and dough preparation

ASSUMPTION: The listed responsibilities suggest a dynamic role requiring versatility and a proactive approach to customer service and operational tasks.

🎯 Required Qualifications

Education: Not specified

Experience: Preferred experience in customer service and food preparation

Required Skills:

• Customer service excellence
• Basic food preparation skills
• Effective cash handling and transaction management

Preferred Skills:

• Upselling techniques
• Problem-solving abilities in customer service scenarios

ASSUMPTION: Specific educational prerequisites aren't detailed, implying a focus on practical skills and attitude over formal qualifications.

💰 Compensation & Benefits

Salary Range: Not specified, typical for entry-level positions; check industry standards.

Benefits:

• Employee discounts on menu items
• Flexible scheduling options for work-life balance
• Opportunities for career advancement within the company

Working Hours: 40 hours per week, with potential for flexible or variable shifts

ASSUMPTION: Compensation likely includes industry-standard entry-level wages, with typical benefits found in the fast-food sector.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a dynamic and customer-oriented market

Company Size: 10,001+ employees, indicating a robust support network and growth opportunities

Founded: 1960, reflecting a strong legacy in the pizza industry

Company Description:

• Innovative culture driving technology and delivery services
• Expansive global presence with over 17,100 stores
• Commitment to quality and customer satisfaction

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's represents a stable and growth-orientated environment, equipped with cutting-edge technology and strong market leadership.

📊 Role Analysis

Career Level: Entry-level with potential for upward mobility

Reporting Structure: Reports directly to the store manager or shift supervisor

Work Arrangement: On-site, requiring physical presence for customer interaction

Growth Opportunities:

• Promotion to team leader or shift supervisor roles
• Opportunities to transition into corporate roles
• Development of leadership and operational skills

ASSUMPTION: The role provides a foundation for career progression, particularly for those interested in management or operational roles within the company.

🌍 Location & Work Environment

Office Type: Retail/Customer-facing environment

Office Location(s): 1326 Vernon Odom Blvd, Akron, Ohio

Geographic Context:

• Located in a community-oriented area
• Accessible to public transportation
• Proximity to local amenities and services

Work Schedule: Includes evening, weekend, and holiday shifts typical for retail food service

ASSUMPTION: The position requires flexible scheduling, ideal for candidates looking for dynamic work environments and customer interaction.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview focusing on practical skills

Key Assessment Areas:

• Customer service skills
• Ability to multitask in a fast-paced environment
• Problem-solving and cash handling capabilities

Application Tips:

• Highlight any prior experience in customer service or the food industry
• Demonstrate a proactive and friendly demeanor
• Be ready to discuss availability and work schedule preferences

ATS Keywords: Customer Service, Food Safety, Cash Handling, Order Taking, Upselling

ASSUMPTION: The application process is streamlined to identify candidates with targeted skills in customer service and operational tasks.

🛠️ Tools & Technologies

• Domino's POS system for order processing
• Communication tools for customer interaction
• Food preparation equipment and safety tools

ASSUMPTION: Familiarity with retail operations technology will be beneficial, although training is typically provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and responsive to customer needs
• Inclusive and collaborative environment
• Focus on efficiency and accuracy

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Am I comfortable working in a fast-paced environment?
• Can I manage cash transactions accurately under pressure?

ASSUMPTION: The culture is highly customer-centric, requiring adaptability and a positive attitude from all team members.

⚠️ Potential Challenges

• Managing high-volume periods effectively
• Ensuring consistent quality under pressure
• Balancing multitasking with attention to detail
• Handling diverse customer interactions

ASSUMPTION: The role demands adaptability, particularly during peak hours and customer service scenarios.

📈 Similar Roles Comparison

• Comparable roles may include fast-food crew member or retail associate
• Roles focus on customer engagement and operational tasks
• Similarities in skills required, such as cash handling and problem-solving

ASSUMPTION: Candidates should evaluate similar roles based on personal growth and development opportunities.

📝 Sample Projects

• Leading a customer satisfaction initiative for store improvements
• Developing a training module for new hires on food safety
• Creating promotional strategies for upselling menu items

ASSUMPTION: Projects are designed to enhance operational efficiency and customer experience.

❓ Key Questions to Ask During Interview

• What are the typical career progression paths from this position?
• How is team performance assessed and rewarded?
• Can you describe the management style of this location's team leader?
• What training programs are available for skill development?
• How do you ensure employee satisfaction in high-pressure scenarios?

ASSUMPTION: These questions can provide insights into career development and workplace culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Ensure your resume highlights relevant customer service experience.
• Prepare for an interview by practicing answers to common customer service scenarios.
• Research Domino's company culture and service standards.
• Be ready to discuss your availability and any scheduling flexibility.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.