Customer Service Rep(02184) - 60201 Southgate Road

📌 Core Information

🔹 Job Title: Customer Service Rep (02184) - 60201 Southgate Road

🔹 Company: Domino's

🔹 Location: Byesville, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing friendly, efficient customer service both in-person and via phone
• Preparing various food products according to company standards
• Receiving and processing orders quickly and accurately
• Performing store cleaning and sanitation tasks

ASSUMPTION: This role focuses primarily on front-line customer interaction and operational tasks typical for a quick-service restaurant.

📋 Key Responsibilities

✅ Provide service with a smile to customers in person and over the phone

✅ Prepare food products in adherence to recipes and company standards

✅ Receive and process telephone orders efficiently

✅ Stock ingredients and monitor supplies

✅ Maintain store cleanliness and adhere to sanitation protocols

ASSUMPTION: Responsibilities include basic customer service tasks, food preparation, order handling, and maintaining cleanliness, which are essential for daily store operations.

🎯 Required Qualifications

Education: Not specified, assumed high school diploma or equivalent preferred

Experience: Entry-level, 0-2 years of experience

Required Skills:

• Basic math skills to ensure accurate order processing
• Strong verbal, writing, and telephone communication skills
• Ability to effectively use a keyboard and touch screen

Preferred Skills:

• Previous experience in customer service or food service roles
• Familiarity with basic food preparation techniques

ASSUMPTION: While specific educational qualifications aren't mentioned, basic literacy and numeracy skills are assumed necessary. Previous experience in retail or food service could be advantageous but not required.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level food service positions are hourly

Benefits:

• Employee discounts on meals
• Flexible scheduling to accommodate work-life balance
• Opportunities for advancement within the company

Working Hours: 40 hours per week, potentially varying shifts including evenings and weekends

ASSUMPTION: Compensation structure likely includes hourly wages with opportunities for overtime and tips where applicable. Benefits are typical for entry-level roles in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on fast-food and quick-service delivery

Company Size: 10,001+ employees, offering diverse career opportunities and robust employee support systems

Founded: 1960, with a long history of growth and innovation in the pizza delivery market

Company Description:

• Aims to be the leading pizza company in every neighborhood
• Focuses on innovation, including technology and new menu items
• Active international presence in over 90 markets

Company Specialties:

• Pizza and sandwiches
• Innovative marketing and technology solutions
• Data analytics and digital advertising

Company Website: Domino's Careers

ASSUMPTION: Domino's is a well-established leader in the fast-food industry with a strong focus on delivery, employing innovative technology solutions to enhance customer experiences.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting in customer service or food service industries

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: Full-time, on-site

Growth Opportunities:

• Potential advancement to shift leader or assistant manager
• Cross-training in various store roles
• Company-sponsored training programs

ASSUMPTION: There are structured growth paths for dedicated employees in store management and possibly corporate roles, given the company’s size and reach.

🌍 Location & Work Environment

Office Type: Retail environment, focused on customer service and food preparation

Office Location(s): 60201 Southgate Road, Byesville, Ohio

Geographic Context:

• Located in a community-oriented area in Ohio
• Part of a widespread, well-known pizza chain
• Opportunities for integration into the local market

Work Schedule: Varies, typically includes evenings and weekends due to the nature of the restaurant business

ASSUMPTION: The environment is fast-paced, customer-focused, and provides ample opportunities for gaining valuable experience in the retail and service sectors.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Communication and interpersonal skills
• Ability to work in a team environment

Application Tips:

• Highlight any relevant experience in customer service or food preparation
• Emphasize availability and flexibility in scheduling
• Prepare to discuss scenarios demonstrating customer care and quick problem-solving

ATS Keywords: Customer Service, Order Processing, Quick Service, Team Player, Reliable

ASSUMPTION: The application process is straightforward, focusing on candidates' practical skills and experience in customer interaction scenarios.

🛠️ Tools & Technologies

• POS (Point of Sale) systems
• Food preparation appliances
• Standard sanitation equipment

ASSUMPTION: The role requires basic proficiency in operating digital ordering systems and standard kitchen equipment, which will be trained on-site.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and customer-focused
• Structured, with clear guidelines and protocols
• Inclusive, with emphasis on team efforts

Self-Assessment Questions:

• Do I enjoy interacting with customers and providing excellent service?
• Am I comfortable working in a fast-paced environment?
• Can I adapt to changing situations quickly and efficiently?

ASSUMPTION: The role is well-suited for individuals who thrive in dynamic, team-oriented settings and enjoy direct customer interaction.

⚠️ Potential Challenges

• Managing high volumes of customer orders during peak hours
• Maintaining attention to detail while multitasking
• Resolving customer complaints effectively
• Ensuring cleanliness and hygiene standards are consistently met

ASSUMPTION: Challenges will likely involve balancing quality service with operational efficiency, particularly during busy periods.

📈 Similar Roles Comparison

• Comparison to similar roles such as cashier or barista, which require similar customer service and operational skills
• Emphasis on direct customer interaction and order processing
• Typically entry-level, offering on-the-job training

ASSUMPTION: Similar roles in fast-food or retail settings offer comparable learning experiences and skill development opportunities.

📝 Sample Projects

• Assisting in a local promotional event featuring new menu items
• Participating in a store reorganization for improved efficiency
• Implementing a new food safety protocol procedure

ASSUMPTION: Projects in this role will focus on local store initiatives that enhance operations or customer experiences.

❓ Key Questions to Ask During Interview

• What are the major challenges faced by customer service reps in this store?
• How does Domino's support professional development and growth?
• Can you describe the team dynamics during a typical shift?
• How does the company incorporate employee feedback into operations?
• What tools and resources are available to manage peak period stress effectively?

ASSUMPTION: Asking about support structures and company culture can provide insights into the work environment and potential fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for an interview by reviewing common customer service scenarios
• Research company culture and values to align interview responses
• Follow up with a thank-you email after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.