Customer Service Rep(02278) - 1105 Wapakoneta Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(02278) - 1105 Wapakoneta Rd

🔹 Company: Domino's

🔹 Location: Sidney, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by processing orders and managing interactions.
• Assisting in preparing pizza products and ensuring workstations are clean and organized.
• Operating all necessary equipment efficiently and safely.
• Flexible scheduling to accommodate part-time or full-time commitments, ideal for students.

ASSUMPTION: This role primarily involves interaction with customers via phone and face-to-face, requiring strong interpersonal skills due to the emphasis on "personality and people skills". The job's flexibility suggests an entry-level position suitable for those seeking experience or supplementary income.

📋 Key Responsibilities

✅ Operate all equipment necessary for service.

✅ Stock ingredients from delivery to the storage and work area.

✅ Prepare and assemble products accurately and efficiently.

✅ Receive and process telephone and in-person orders.

✅ Take inventory and complete associated paperwork daily.

✅ Clean equipment and the facility regularly to maintain hygiene standards.

ASSUMPTION: The responsibilities reflect a blend of customer interaction and product handling, indicating a balance between service and operation duties. The use of touch screen systems suggests basic computer literacy is necessary.

🎯 Required Qualifications

Education: Not specifically required, likely suitable for high school students or graduates.

Experience: No prior experience required; suitable for entry-level candidates.

Required Skills:

• Strong verbal communication skills.
• Basic mathematical proficiency.
• High levels of dependability and reliability.

Preferred Skills:

• Experience in a similar customer service role.
• Strong problem-solving skills under pressure.

ASSUMPTION: Qualifications suggest a focus on soft skills and personality traits, reflecting the importance of customer service. High school students and those new to the workforce would likely thrive in this position due to minimal formal education requirements.

💰 Compensation & Benefits

Salary Range: Not specified, but likely hourly wage typical for entry-level roles in the fast-food industry.

Benefits:

• Flexible scheduling options.
• Potential for career advancement within the company.
• On-the-job training and skill development.

Working Hours: Typically up to 40 hours per week, with flexibility to accommodate school or other commitments.

ASSUMPTION: Compensation is likely hourly and competitive with other entry-level retail/food service positions. Flexibility and career growth opportunities are key benefits, aligning with the position's appeal to students or those seeking secondary employment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a dynamic sector with a focus on customer service excellence.

Company Size: 10,001+ employees; provides a robust network for support and growth.

Founded: 1960; well-established with a rich history in pizza delivery.

Company Description:

• Global leader in pizza delivery with innovative ordering technology.
• Strong focus on employee flexibility and enjoyable work environment.
• Dedicated to maintaining a high standard of customer satisfaction in numerous markets worldwide.

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and advertising strategies

Company Website: Dominos Careers

ASSUMPTION: Domino's is positioned as an innovative leader in its industry, offering opportunities not just in customer service, but across a variety of specialties, reflecting growth potential beyond the initial role.

📊 Role Analysis

Career Level: Entry-level, ideal for individuals starting their professional journey.

Reporting Structure: Reports to store management or shift supervisors.

Work Arrangement: On-site with potential for flexible schedules suited to individual needs.

Growth Opportunities:

• Potential to advance into management roles over time.
• Skill development opportunities in customer service and operations.
• Exposure to fast-paced retail operations and team dynamics.

ASSUMPTION: Given the emphasis on growth and management potential, this role is designed to be a stepping stone within Domino’s, offering the experience necessary for career progression.

🌍 Location & Work Environment

Office Type: Retail store environment.

Office Location(s): 1105 Wapakoneta Rd, Sidney, Ohio, United States.

Geographic Context:

• Located in a community-oriented area providing a local, friendly customer base.
• Accessible for local residents and students within Sidney.
• Features a casual, fast-paced work environment typical of retail food service.

Work Schedule: Flexible hours with potential shifts including evenings, weekends, and holidays, aligning with busy service times.

ASSUMPTION: As part of a local Domino’s team, employees are likely to benefit from a supportive community environment, gaining experience applicable to a wide range of industries and customer settings.

💼 Interview & Application Insights

Typical Process:

• Submit an online application with relevant details.
• Attend an in-person or virtual interview focusing on customer service skills.
• Participate in a short training or assessment day.

Key Assessment Areas:

• Customer service skills and communication ability.
• Problem-solving approach in a fast-paced environment.
• Reliability and work ethic, exemplified by punctuality and adherence to schedules.

Application Tips:

• Highlight any previous customer service experience.
• Emphasize flexibility and willingness to work varying hours.
• Demonstrate enthusiasm for working in a team-oriented environment.

ATS Keywords: Customer service, communication, reliability, dependability, flexibility.

ASSUMPTION: The application process reflects Domino's emphasis on personality and customer service abilities, seeking candidates who demonstrate readiness to excel in a dynamic, people-focused environment.

🛠️ Tools & Technologies

• Touchscreen ordering systems for order entry.
• Basic point of sale (POS) systems.
• Standard kitchen and food preparation equipment.

ASSUMPTION: Training will be provided for all necessary tools, indicating this is not a barrier for entry-level candidates, focusing on people skills rather than technical prowess.

👔 Cultural Fit Considerations

Company Values:

• Customer centricity and satisfaction.
• Commitment to innovation and improvement.
• Fostering a collaborative team environment.

Work Style:

• Energetic and fast-paced.
• Team-oriented with a focus on collective success.
• Adaptable and flexible to shifting customer needs.

Self-Assessment Questions:

• Am I comfortable interacting with a diversity of customers?
• Do I thrive in fast-paced, dynamic working conditions?
• Am I eager to learn and grow within the company?

ASSUMPTION: Candidates who enjoy social interactions and can maintain a lively work attitude are likely to fit well within Domino’s culture, contributing positively to team morale and customer satisfaction.

⚠️ Potential Challenges

• Balancing high-volume service during peak times.
• Maintaining quality and speed under pressure.
• Adapting to varying shift times, including evenings and weekends.
• Keeping up with evolving customer service technologies.

ASSUMPTION: Challenges in this role are typical of the fast-food industry, requiring resilience and adaptability, which are important for personal development and meeting career aspirations.

📈 Similar Roles Comparison

• Similar roles in other fast-food chains often require similar skills but may offer different team dynamics or technologies.
• Other retail customer service positions may offer more regular hours but lack the fast-paced excitement of food service.
• Roles in larger metropolitan areas might bring more diverse customer interactions and greater learning opportunities.

ASSUMPTION: This role offers typical entry-level responsibilities with unique benefits from being part of a globally recognized brand, providing both local and industry-wide career insights.

📝 Sample Projects

• Participating in themed promotional events to drive customer engagement.
• Assisting in local community events to enhance brand presence.
• Supporting new in-store initiatives to improve service speed and efficiency.

ASSUMPTION: Projects are designed to leverage creativity and community building, offering opportunities for involvement beyond daily tasks and enhancing team dynamics.

❓ Key Questions to Ask During Interview

• What opportunities for advancement and training are available?
• How are shifts and schedules determined?
• What is the team's approach to handling peak service times?
• What tools or technologies are being introduced to enhance customer service?
• How does Domino's support employee development and workplace satisfaction?

ASSUMPTION: Questions should focus on growth opportunities, operational clarity, and team dynamics to ensure alignment with career goals and work expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an interview that evaluates customer service skills.
• Provide a resume that highlights relevant interpersonal and operational skills.
• Be ready to demonstrate availability for flexible scheduling.
• Research common practices in fast-paced retail environments to better align with role expectations.

⚠️ This job description contains AI-assisted information. Details should be verified directly with Domino’s before making decisions.