Customer Service Rep(02283) - 224 E Canal St

📌 Core Information

🔹 Job Title: Customer Service Rep(02283) - 224 E Canal St

🔹 Company: Domino's

🔹 Location: Newcomerstown, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers for order taking via walk-ins and phone calls.
• Handling pizza preparation and ensuring top quality.
• Performing all inside tasks efficiently within a fast-paced environment.
• Maintaining cleanliness and organization within the workplace.

ASSUMPTION: This role primarily involves face-to-face customer interactions and operational tasks typical in a restaurant, given the on-site and customer service nature of the work.

📋 Key Responsibilities

✅ Take walk-in and phone orders

✅ Make pizzas

✅ Perform all other inside tasks as needed

ASSUMPTION: Responsibilities may include assisting in maintaining inventory, ensuring cleanliness, and possibly handling customer inquiries and issues, which are standard in customer service roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years (prior experience in customer service or food handling preferred)

Required Skills:

• Customer Service
• Pizza Making
• Order Taking

Preferred Skills:

• Communication Skills
• Teamwork

ASSUMPTION: The position likely does not require formal education qualifications beyond high school, but strong interpersonal skills and the ability to manage multiple tasks efficiently are preferred.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Employee discounts on meals
• Opportunities for advancement
• Potential health benefits for full-time positions

Working Hours: 40 hours per week; flexibility may be required during weekends and peak hours

ASSUMPTION: As a customer service position in the hospitality industry, this role may offer standard benefits typical of entry-level positions, with potential for work-life balance flexibility based on scheduling.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, offering a dynamic environment and growth opportunities

Founded: 1960

Company Description:

• Among the world's top public restaurant brands
• Focus on innovation and customer satisfaction
• Globally present with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza and sandwiches
• Innovative marketing strategies
• Advanced technology and digital solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's robust size and industry position suggest a strong support system for employees, including potential career advancement and learning opportunities.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: Fully on-site to engage directly with customers and team members

Growth Opportunities:

• Potential to advance to supervisory roles
• Access to training in culinary and operational management
• Networking within a globally recognized brand

ASSUMPTION: Entry-level positions often provide foundational experience, potentially leading to roles in management or specialized functions within the company.

🌍 Location & Work Environment

Office Type: Retail location

Office Location(s): 224 E Canal St, Newcomerstown, Ohio

Geographic Context:

• A warm and friendly community setting
• Located within a commercially active area
• Accessible to local residents and visitors

Work Schedule: Predominantly full-time with potential weekend shifts

ASSUMPTION: The work environment includes customer-facing activities, requiring strong interpersonal skills and adaptability to a lively atmosphere.

💼 Interview & Application Insights

Typical Process:

• Initial application through the company website
• Phone or in-person interview with a hiring manager
• Possibly a short trial or demonstration of skills

Key Assessment Areas:

• Effective communication
• Customer service proficiency
• Team collaboration skills

Application Tips:

• Highlight previous customer service experience
• Show enthusiasm for the brand and its customer base
• Emphasize flexibility and ability to work under pressure

ATS Keywords: Customer service, pizza making, order taking, teamwork

ASSUMPTION: The application process may involve a practical assessment to evaluate on-the-job skills, which is typical for customer service roles in the restaurant industry.

🛠️ Tools & Technologies

• Point-of-sale systems
• Online order management software
• Standard kitchen equipment

ASSUMPTION: Familiarity with basic computer systems and technology used in modern retail and food service environments is implied.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service
• Innovation in customer service
• Community engagement

Work Style:

• Team-oriented and collaborative
• Responsive to customer needs
• Proactive in problem-solving

Self-Assessment Questions:

• How do you handle high-pressure situations?
• What motivates you to provide excellent customer service?
• Describe a time when you successfully worked as part of a team.

ASSUMPTION: The ideal candidate would thrive in dynamic environments, valuing teamwork and continuous improvement.

⚠️ Potential Challenges

• Managing high customer volume during peak times
• Balancing multiple tasks simultaneously
• Adhering to company standards under time constraints
• Learning new technologies or systems quickly

ASSUMPTION: These challenges are common in food service roles, where efficiency and customer interaction are critical to success.

📈 Similar Roles Comparison

• Roles in other fast-food chains typically offer similar duties and requirements.
• Opportunities in hospitality may vary in skill focus, such as food handling versus customer interaction.
• Entry-level positions often set a foundation for career progression within the industry.

ASSUMPTION: Similar roles often emphasize flexibility and adaptability, key to thriving in fast-paced service environments.

📝 Sample Projects

• Participating in team challenges to improve order accuracy
• Leading a mini-project on customer service excellence
• Assisting in a store event or promotion

ASSUMPTION: Sample projects reflect typical tasks that encourage engagement and skill development in customer service roles.

❓ Key Questions to Ask During Interview

• What are the typical career advancement paths for this position?
• How does the company ensure a supportive work environment?
• Can you describe a typical day in this role?
• What training opportunities are available to employees?
• How does the company gather and act on employee feedback?

ASSUMPTION: These questions can help potential employees understand growth potential and company culture, aiding informed decision-making.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience
• Consider compiling questions about role expectations
• Rehearse common interview questions related to customer service
• Follow up after your interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.